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The WHY Of Simplify: Navigating Towards Midlife Success With Greg Scheinman

BYW 45 | Midlife

 

The world is complicated as it is. Why make life harder? If you are one that makes everyone else’s life easier, then you must have the WHY of Simplify just like today’s guest. Dr. Gary Sanchez is with Greg Scheinman. Greg has more than 20 years of experience launching and leading businesses to success. He takes us into his journey, following a path of the least resistance that led him to create Team Baby Entertainment, INSGroup, and ROW Studios. Currently, Greg is the Founder of The Midlife Male, a media company and performance coaching program helping men maximize middle age. He shares how he is simplifying how they can find success through what he calls the Six Fs. Find out how Greg is living a harmonious life and exploring authenticity. Learn to look at midlife from a much simpler view, seeing age not as something to fear about but something aspirational.

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The WHY Of Simplify: Navigating Towards Midlife Success With Greg Scheinman

 

In this episode, we’re going to be talking about the why of simplify. It’s a very rare why. If this is your why, you are one of the people that makes everyone else’s life easier. You break things down to their essence, which allows others to understand each other better and see things from that same perspective. You are constantly looking for ways to simplify from recipes you’re making at home to business systems you’re implementing at work. You feel successful when you eliminate complexity and remove unnecessary steps.

You like things direct and to the point, “Don’t give me the fluff, just hit me with the facts. I’ve got a great guest for you. His name is Greg Scheinman. He has twenty-plus years of experience launching and leading businesses to success such as Team Baby Entertainment, INS Group, and Rose Studios. Team Baby was acquired by Michael Eisner. INS group was acquired by Baldwin Risk Partners. He is currently the Founder and face of Midlife Male, a media company and performance coaching program, helping men maximize middle age. His weekly podcast and newsletter reach 15,000 people. He is a bestselling author, coach, athlete, and most importantly, a husband and father to two amazing sons. Greg, welcome to the show.

It’s great to be here. Thank you for having me. That doesn’t sound as simple as you read.

You got to simplify that. Where are you right now? Tell everybody what city you’re in currently.

I’m in Houston, Texas. I have been in Houston, Texas for 21 years now. My wife was born and raised here. I am a born and raised New Yorker who happily has migrated and now has a life as a Texan.

Let’s go back to your life. Take us back to when you were in high school. What was Greg like in high school?

Right up until the end of high school, life was pretty simple. I was born and raised on the north shore of Long Island. We were in an upscale community. Mom and dad were together. I have two younger brothers. We’re privileged, very much so, with no hardship. We went to the school closest to our house. We went away every summer to camp and played ball up in New Hampshire. Life was very simple and good. I was popular in high school. By default, things came pretty easy to me back then.

Were you into sports?

I did sports. I was athletic. I swam and played tennis. Later on toward my sophomore, junior, and senior years of high school, I got very into fitness and lifting weights. I had knee surgery early, so it got me into lifting weights and taking care of myself. I’m always athletic and happy. In my senior year, my father got sick. He got cancer and ultimately passed away not long after. That’s when simple got very hard. Heading off to college was the first real trauma and the first real hardship, losing an actual father figure, the changing of the family dynamic, and going off on my own to college, all at the same time.

Where did you go to school?

In the University of Michigan in Ann Arbor. It was the best school I got into. I wanted a big ten-atmosphere. It’s a great school. I knew a few people there. I had a good experience when I had gone out to visit. That was where the dividing line in the country was set. I didn’t want to be too far away from my mother at that point.

I don’t know if you heard what I said, but I said it’s too bad. The only reason I said it’s too bad is because I went to USC. USC has a big match-up with Michigan. I heard a lot from people that went to Michigan about those rivalries.

You guys are better than us for quite some time. Now we’re starting to get good again. When I was there, we were really good. We hit a rough patch for many years. We’re starting to get back again.

It’s the same with us. We hit a pretty rough patch and now we’re getting back. A lot of money is now being poured into it, good and bad. I don’t know how I feel about that. You’re at the University of Michigan, what did you major in there?

Partying and drinking. That was it for a while. I spiraled out of control while I was in college. I didn’t have anybody looking over me or paying attention to what I was doing. I’m short of making sure that I passed and continued to have school paid for and taken care of. I didn’t over-index in academics. I was a Communications major while I was there. I thought that I wanted to be in entertainment and film. I was gravitating towards anything that did not seem serious, and that didn’t seem like I had to put a lot of work in. I was the guy who was looking for the simple way, the easier way out, or the path of least resistance. Let me do what comes easily and naturally to me.

BYW 45 | Midlife
Midlife: I was the guy who was looking for the simple way, the easier way out, or the path of least resistance. Let me do what comes easily and naturally to me.

 

Did you end up with a degree in Communication?

I did. I also was in a rush for whatever reason to get out of there early. I ended up graduating in three and a half years rather than four, and staying and using the extra time to have more fun. It was always what’s easier. I could take a course that’s less challenging, pick up the credits, and get through it. I always thought I had to have the way. There had to be an angle. I did graduate early. From what I remember, it was a positive experience at school, but I was also dealing with a lot of personal trauma, loss, and grief that I wasn’t addressing.

You graduate with a degree in Communication early, then what happens to you? Were you off to get a job? Where did you go from there?

I guess that’s the path as a young man that you’re supposed to follow, which is graduate college. I come back to New York where I’m from and you’re supposed to get a job. What did I do? I wanted to get a job in the entertainment industry. I thought I wanted to be a film producer and get into that industry. I got an apartment in Manhattan, a shoebox-type apartment. I ended up getting my very first job right out of college as Harvey Weinstein’s assistant at Miramax Films.

I landed on Harvey’s desk right out of college as the number four assistant. I know somebody that knows somebody. The next thing I know, I’m there as assistant number four. When you think about mentorship or father figure or who is the next man in your life post-graduation, dad wasn’t around anymore, this was what I got hit in the face right out of school. I landed on Harvey’s desk as the number four assistant. Within a couple of months, I ended up being the number one guy. They promoted one and fired another that refused to travel with a female. The next thing I know, I’m the guy.

What is he like?

I guess one of my crowning moments was I have the distinction of having told Harvey to F-off 30 years before the #MeToo era. My rationale for that was my father would roll over in his grave if he knew I let somebody talk to me and treat me that way without taking care of the situation.

What do you mean by that?

This comes up a lot. I never saw Harvey do anything illegal. That being said, I believe everything that I’m hearing and everything that he’s doing. When I was with him, this goes back 30 years, he was a prick. He was already on the list of worst bosses to work for in America. All of it was there, but it had not transcended and crossed the threshold into illegal, immoral, or everything that has gotten him exactly where he deserves to be now. It was a completely inappropriate and hostile work environment.

I’m a 21-year-old kid and most people put up with it because they wanted to get promoted within the industry. I was either too egotistical, narcissistic, ego-driven, stupid, immature, or whatever to think that that was the only way I could succeed in the industry, or that could possibly hurt me if I got up and left, so I did it anyway. That’s what I did. I left, but I still ended up producing a few movies on my own. I accomplished my goal of dedicating them to my dad, seeing his name up on the screen, and doing that. It then became a little bit of, “Be careful what you wish for,” because it wasn’t what I wanted. It wasn’t the healthiest lifestyle. It wasn’t what I saw myself doing long-term.

What do you mean by that?

Early on, you don’t know what you don’t know. Because I didn’t have a family business to go into anymore, I didn’t have anybody necessarily advising me or mentoring me and getting great advice. I had this opportunity to try different things, good and/or bad, and wing it and be curious. I believed we’re bought into certain stereotypes, perceptions, or ideas that I thought, “It would be this,” and it turned out to be that once you tried it. I didn’t like the downtime between projects. Do you know what they say about acting and film sometimes, “They don’t pay you for the acting but they pay you for the waiting?” There’s a lot of time in development and waiting around. I’m somebody that requires a little bit more movement.

You leave Harvey Weinstein and you start doing some other movies yourself. Is that when you got into Team Baby Entertainment?

What happened was I thought I was going to get out of the entertainment industry. I made a few movies and sold them to a production company. From there, we had a little bit of runway. Ultimately, around that time, I met Kate, who is now my wife. We decided to relocate to Houston, Texas where she was from. I wanted to get out of New York, LA, and all the other Miami stuff that we had done. Houston was where she was born and raised and we decided to settle down here. That’s where the impetus for Team Baby came from.

When we had our first child, our oldest is 19 now, I’m there like a lot of entrepreneurs. Where do you get ideas and how do things happen? You’re sitting around with nothing to do. In this case, I have nothing necessarily to do but I know I need to do something because I now have a family to take care of. This runway is going to continue to get shorter if I do nothing. Sitting at home as a new dad, what are we watching? We’re watching Sesame Street and Baby Einstein. For reference, I’m 50 years old. Go back, give or take, 25 years at this point.

There’s picture-in-picture on these giant TVs. In one little tiny picture, I got ESPN on because that’s what I want to watch. In the big picture, you got the kid plopped down in front of you glued to Baby Einstein and Sesame Street. I’m sitting there going, “What if we combine these? There got to be other dads at home that like sports and saddling their kids overall. How do we brainwash them into becoming fans of our teams or using the things that we’re into to help our children or do this? It’s a win-win for both of us.” That was the impetus of Team Baby Entertainment. We created this line of sports-themed children’s DVDs that caught fire. If you were a Yankee fan, we had a baby Yankee DVD narrated by George Steinbrenner.

If you were a USC fan, we had Rodney Peete. Rodney Peete narrated our Baby Trojan DVD. Matthew McConaughey did the University of Texas. We created this whole line of children’s DVDs and that’s what blew up. I ended up partnering with Michael Eisner after he left Disney. We were the first acquisition he made. We’re building up the company for a period of years before ultimately selling the rest of it to him. He put it in with the Topps baseball card company, which he had acquired along the way. We saw quite a meteoric rise, and then we saw a collapse when the DVD market was changing and things were becoming app-based and going online. I got to see all sides of that. It was an interesting dichotomy in my identity.

From there, did you switch over to INS group?

I did the exact opposite. I decided to go from risk taker to risk manager. All this risk was making me stressed. I didn’t want to move back to New York. I didn’t have another million-dollar idea. We’re sitting back here in Houston, I have two children, and this rollercoaster of life is happening. I’m like, “What am I going to possibly do next?” This is a theme that has come up in my life a few times. When I don’t know what to do, I typically like to go out and talk to people.

If I don’t know the answers, let me start asking better questions to people that might be able to help me because I’m a simpleton. It’s like, “Give it to me simple.” I knew how to make things and how to produce things. That’s what I had always been doing. Here I am, back in Houston without an idea what to do again so I started a television show. I said, “I want people to talk to me. What’s the best way to get important people who are smarter than me and more successful to talk to me? Let me bring a camera and a microphone.” Typically, people like talking about themselves and want to do that.

If you don't know the answers, start asking better questions to people that might be able to help. Click To Tweet

I started calling very important people in and around the Houston area. I’m asking them if I could spend a day with them, “I have a television show. I interview entrepreneurs and risk-takers. I would love to come and spend a day with you and learn.” They started saying yes. This was Jamey Rootes who ran the Houston Texans. This was Deborah Cannon who ran Bank of America and was the Chairman of the Houston Zoo. The list went on and on. McClelland, who ran H-E-B, the largest chain of drugs store. I made a bucket list of whom you would want to talk to.

I then went to PBS. I said to PBS television here, “I’ve got a 30-minute talk show interviewing the top entrepreneurs and risk-takers in Houston. Can I put it on TV?” They were like, “What do you mean?” I’m like, “Seriously. I’m going to bring you fully completed episodes, 30 minutes long. Here’s the guest list. Here’s who’s on it. All I need is some airtime.” They’re like, “Okay, if you’re telling the truth.” They checked out my background. They’re like, “This guy actually has made some stuff. We’ll give you Thursdays at 7:00.”

I then went back to more people and said, “Now, I’m Greg for PBS. I’ve got 7:00 PM on Thursdays.” We ended up doing 24 episodes of this. Along the way, I joined INS Group which was short for Insurance Group. I was a client of the firm and I knew the principles for years. It felt like the least creative and least entrepreneurial thing I could possibly do after I had done everything I had done, but also seemed responsible as a man, as a husband, as a father, and as a provider.

Remember, this is what we’re supposed to do. We’re supposed to follow this path. I’m like, “Maybe this is the time I’m supposed to follow the path, residual income, build a book of business, and have somebody paying for my benefits and a 401(k) rather than me. These seem to be the right things to do.” We had a conversation. They encourage me to join the firm. They’re like, “You can ensure anything you want, Greg. You can make it as entrepreneurial as you want.” We became partners. I ultimately invested in the firm. That was the best move I’ve ever made in my life. I had been smart enough to work out an arrangement with them so that I could have a seat at the table.

If I achieved this, I could have equity. I was able to invest in the firm and achieve certain benchmarks. That turned out to be the best move I ever made. I used the talk show to interview these types of clients and prospective clients. I didn’t know that at that time, but that’s what it became. That’s how I built my book of business within the firm. I never controlled anything there. I was a smaller partner with incredibly smart people and successful people that surrounded me.

I learned a ton. It never was a great fit for me personality-wise, dress code-wise, office-wise, and everything. There’s a lot in my book about that and what I coach guys on. I work on now about authenticity, being able to differentiate yourself, and working within a system or getting out of it. I spent fourteen years there until the firm was acquired, which is what also allows me to do what I do now. It’s a longer answer than you want. Thank you for listening.

That’s good. For those of you that are tuning in, Greg’s why is to simplify, make things simple and easy to do, and understand. How you go about doing that is by challenging the status quo and thinking differently, and putting on no limits. Ultimately, what you bring is a way to contribute and add value to other people. Your why is simplify. Your how is challenge, and your what is contribute. Once you were done, it’s now INS Group.

I used to represent a slaughterhouse in Corpus Christi, Texas. This is when I knew that this business was not for me the way that I was doing it. I would have to go down to Corpus Christi, Texas, and I represented a slaughterhouse down there. I would show up at the gate to have a meeting there. I would hand them my card and they would see INS on the card.

In Corpus Christi, Texas at a slaughterhouse that employs 2,000 people, the security would radio to the back. You would see people leaving and running out because they thought the INS was there as opposed to the guy who was the insurance agent. The card design was wrong and the pronunciation was constantly wrong. I would’ve to tell them, “Your people could all come back. Nobody is getting deported today.”

You’re out now of INS group and now you’re onto your next thing, which is Midlife Male. Let’s talk about that for a minute. What is that about?

What happened during my time at INS Group was I continued to search for a way to bring creativity to a professional service business. The way I operate and think is different from most out there. While I want things to be simple, efficient, and effective, the manner in which I go after simplicity is hard for certain people to understand. This was always part of the bone of contention, even with my partners and so on. I have a tough time doing “things.” To me, it seems like the normal way to do things the way I want to do them. Habitually, I can do that consistently but that seems a little bit different out there. What happened was I started writing. The TV show became a podcast.

People stopped watching TV and PBS. My book of business got big and podcasts became big. I said, “I’ll start a podcast,” so the TV show became a podcast. Those conversations on the podcast started to transcend business and insurance, and become very deeply personal. I wasn’t interested that much in insurance. I was interested in personal connection, networking, content creation, relationship building, and all of that, That’s where the conversations went. I rebranded under this moniker. I still don’t know who coined the term midlife male. These are conversations with midlife males and it’s like, “That’s like you.” I was like, “Okay,” so I kept it.

I rebranded around the moniker of Midlife Male and the podcast became a newsletter. It started going out every week, which was like a tree falling in the woods for a while. It was therapeutic. It was a way for me to express myself. I talked about redefining and reframing success. What was happening to me was that the metric for success was not salary and title, and what I had been taught to believe in chasing these things. It was a more holistic view of what success looks like in happiness. I was finding myself. I was looking and leaning into what that authenticity was.

When you chase authenticity where it does not exist, it’s exhausting. I found myself exhausted constantly. What salary and title became was what I started to call my six F’s. It was Family, Fitness, Food, Finance, Fashion, and Fun. These were the things that I was interested in. These were the guys I would bring on the show. I would then write about what I learned from these conversations, and how I could aggregate it from everything out there. I curate it down to what landed with me in the simplest ways and then eliminate everything else to create a personal operating system, and a way for me to live that seemed like it simply made sense.

That started getting read by people and circulated around. The podcast started getting listened to. The combination of the podcast and the newsletter, 100 episodes later, became my book. We’re 200 episodes and growing. That became a coaching program for guys reaching out and saying, “Can you help me?” That has gotten into speaking and it’s this combination of this why and how, which is so brilliant with what you do and taking the assessment. Having to take the assessment into the why is so interesting and so fascinating.

We hear so much about finding your why. What I get is they found their why. I get why you want to be a better husband. I get why you want to be a better father. I get why you want to be in better shape. Where a lot of these guys are getting hung up is on the how. That’s a lot of what Midlife Male and what I’m doing is structured for. How can I help men maximize middle age in the how portion? I help you find and identify your why. A lot of the guys I see, they’ll have it or they’ll do something. Now, how do we go from why into how and into implementation? What are the daily positive action steps that are going to get you to realize that why and the outcome that you’re looking for?

We got to get real on this stuff. Can you quit your job and follow your passion? It theoretically sounds great, but it might be the most galactically irresponsible thing you can possibly do in middle age if you don’t have any money and you got kids and an overhead. How can we strategically and tactically make a plan for you to transition or do certain things? There’s a lot of white space between being overweight, out of shape, not moving, and being jacked and physically fit.

How do we make these steps and set them up so that it’s realistic, quantifiable, achievable, and measurable? To me, it’s super interesting stuff that’s out there. That’s what the conversations and the coaching are about. All of this is designed to provide hope and possibility. More importantly, the probability and likelihood of succeeding once you also know what success looks like to you.

How do you define success now?

For a while, I thought it was about needing to reinvent myself. What I’ve learned now is that it’s more about releasing myself than it is about reinvention. It’s about acknowledging and recognizing what fills my tank and what empties it. Back to my six F’s, they are my balanced or harmonious allocation of what my life’s portfolio looks like versus over-indexing in any one area. It’s following the five rules that I created and live under which provide simplicity, structure, and a framework.

BYW 45 | Midlife
Midlife: Success is more about releasing yourself than it is about reinvention. It’s about acknowledging and recognizing what fills your tank and what empties it.

 

Knowing what’s important is the most important. For me, that always starts with family, my wife, and my two boys, breaking the cycle of what I went through with my father, my brother, and other situation, with health, sustainability, and longevity. Finance and money are super important to be successful. How much do you need to do what you want to do, when you want to do it, and with who you want to do it? That is it in terms of success for me.

There’s other fun stuff that is a marker of success. What do you put on your body? What do you put in your body? These things matter. They matter to me. Are we having any fun? What are we doing any of this for if we’re not having any fun? To me, success looks like all of those things. It’s revisiting them every single day to remind myself that it is about what you’re doing and living every day, and not this destination or outcome that is seemingly out of reach or so far ahead. That’s what gets lost so much in the definition of success. It’s defined by outcome, achievement, or a milestone moment, and it’s not.

Success is being able to live your message every day and having those normal days that feel good to you. My wife and I were talking about it because Sunday was a nice day for us and it didn’t involve anything special. It didn’t involve spending a lot of money or we weren’t on vacation at some beach. There were no rainbows and unicorns or anything, but it was just a nice day. We exercised, I got the car washed, we walked the dogs, and had breakfast. She went out and did some of her stuff. I went out and did some of my stuff. We regrouped and had a nice wine. We’re like, “This is a nice day. How many of these can I string together?”

Success is being able to live your message every day and having those normal days that feel good to you. Click To Tweet

I love your take on balance. If you want to accomplish something in your life, does balance exist?

It’s a double-edged sword. It’s a fantastic subject and a fantastic question. I love this area. It’s like consistency. What does it look like? Are we talking about balance in a day? Are we talking about a balance over a year? Are we talking about balance in our overall life? It’s the same thing with consistency. What does it look like? I can say I want to be consistent and work out seven days a week. To me, that’s perfection, not consistency. I’m never going to be perfect. Does consistency look like seven days a week or I’m failing, or does it look like I look at my schedule, Monday off, Tuesday with my trainer, Wednesday yoga, Thursday off, and Friday? I can literally look at it and go, “That’s what consistency and that’s what success looks like.”

It’s the same with balance. Overall balance is BS. Harmony is a better word overall. I think that balance needs to be looked at contextually. If I say, “I’m going to sleep 7 to 8 hours at night. I’m going to spend 30 minutes in my sauna, do three minutes in my cold plunge, eat perfect breakfast, lunch, and dinner, exercise for an hour, do a podcast with Gary, rehearse my keynote, be the ultimate father and husband, and do all these,” there is no way that could be perfectly balanced. I can hit everything, but I’m going to burn out from that. That’s not balance in a day.

If I say, “In a week, here’s what I’m going to do. I’m going to exercise five times a week. I’m going to take two days a week off. I am going to sign in for the cold plunge. I’m going to do it four times a week. I got three days that I can miss throughout. I am going to attend 90% of my son’s games. I am going to record a podcast on Monday. I’m going to do my newsletter on Friday and coach my clients in between.” When you start to stretch it out, back to making it simple, achievable, measurable, and quantifiable, now you can have harmony. We underestimate what we can do in a year, and we significantly overestimate what we can do in a day.

That’s what trips a lot of people up, especially in the hustle and grind 24/7, sleep when I’m dead, and social media pressures of seeing everybody doing so much. I look at some of these guys’ morning routines and I’m like, “I’m exhausted.” Seriously, I couldn’t do that. I look at them going to bed routine or the evening routine. How is this sustainable? Some guys might have bigger engines. Everybody’s got a different bandwidth or capacity, but that’s what the system is set up to do. It is to figure that out. What success looks like for you is different than it does for me, and so on and so forth. The rules still apply. The framework in the system still works. You get to develop your own personal operating system by following these rules.

It gets back to that saying, “What’s the best exercise you could possibly do or the one you will do?”

That’s exactly right. There is no perfect way to eat. There’s no one way to do anything. There’s no one way to be successful. There’s one way to fail when you stop trying and learning. There’s an easy way to fail, but the beauty of this is that there are so many ways to succeed. How do we know that? Look around. At this point, I’ve interviewed 200-plus of the most successful men on the planet. Every one of them does something different.

Fundamentally, they operate very similarly whether that’s morals, ethics, structure, preparation, consistency, and accountability. What they do for a living, their backgrounds, family situation, and financial situation, all of these things are different. I can promise you this. If you put them all in a room, they’re going to get along. What makes them part of the same tribe or like-minded men are these other character attributes that have made them successful. They’re also going to be in there talking about their shortcomings and their failures and not their successes, and sharing and helping the other guy.

Those are almost universally consistent with everybody that comes on. Is there anything I can’t ask you about? I always ask that question too. Is there anything you don’t want me to ask about? Is there anything you don’t want to talk about? I have never got one, “Do me a favor. Don’t talk to me about this.” They’re like, “I’m an open book. Bring it. I’ll talk about anything.”

Greg, last question. What’s the best piece of advice you’ve ever given or the best piece of advice you’ve ever gotten?

That’s good. I need to use that too. That’s a good question. This might be the best piece of advice I’ve ever gotten. It’s to use this question if you want to learn something. I don’t think it’s a singular piece of advice. I’m going to try to answer your question as directly as I can. My dad wrote me a letter shortly before he passed away. In that letter, it said, “There may be men out there with more money than I have, but there is nobody richer than I am when I look at you and your two brothers.” I’ve held onto that as far as what’s important. I thought that was good advice.

The metric for success is not purely monetary. My dad was a successful guy for the majority of his life, but it put things in perspective for me. That letter sits on the side of my bed where I sleep and on the wall, right next to where I am. It has helped me with my two boys and focusing on what’s important. Live your legacy, not wait until you’re gone. That was the best advice. As far as maybe the best advice I’ve ever given, it’s the same. I would take that statement and pay it forward.

I see and work with a lot of men who unfortunately I feel are squandering their time. They’re missing those big moments, the small ones, and the ones that add up with their kids and their wives. They’re choosing to stay in the office a little bit later versus making it to that game. They’re choosing to let the other dad coach because they’re too busy. They think that sponsoring the team is the same as being around the team. They think that it’s a one-week vacation in Mexico when it’s the other 51 weeks that matter. To your point about balance or harmony, we go back to rule number one, “Knowing what’s important is the most important.”

It sounds a lot like it’s being the man in the arena.

It absolutely is. It is about living your message. First, you got to understand who you are and what your message is. My book goes into this a lot. You got to get real, raw, naked, and vulnerable. Take that real hard one look in the mirror and decide what kind of guy you want looking back at you. None of us start with perfect and it’s never going to be, but what are you willing to do each day to get better, have your actions match your words, or get that reflection to feel differently? I love that phrase, “You got to be in the arena.”

None of us start with perfect, and it's never going to be, but what are you willing to do each day to get better, have your actions match your words, or get that reflection to feel differently? Click To Tweet

The man in the arena versus the critique on the side talking about the activity, you’re the man in the arena doing it.

It’s also like the Jim Rohn quote, “The signature of mediocrity is not an unwillingness to change. The signature of mediocrity is chronic inconsistency.” I get that you want to change. I don’t even think it’s the chronic inconsistency. I think you are consistent. You’re just consistently making the wrong choice. How can we take the willingness to change and what you’re consistently doing or not doing and put them in the right order and the right prioritization? You got all the skills to do it.

Are you finding that people are not willing to explore authenticity until they’ve experienced enough pain? Is it related to the amount of pain they’ve experienced or the loss they’ve endured? I don’t know if I’m asking this correctly, but is it an avoidance of pain or wanting to seek pleasure that allows people to explore authenticity?

One of the answers I give most frequently is maybe or it depends. Who’s to say what somebody’s degree of pain or trauma is and what’s real to them? The other saying is, “If you take all your problems and throw them out on the table and we all put them out there, what are you going to want? You’re going to want your own back.” I’ve got death in mind. My brother went to prison. I struggled with alcoholism and body image. Throw it all out there. I don’t know what everyone else is throwing out there, but I do know how to at least handle mine to an extent and work on that.

I do think of a few things on there. I feel like the younger guys that reach out to me, and when I say younger guys, I’m seeing a lot more guys in their 30s that are successful but are looking at 40 and they want to see what’s around them. They do not want to go in down that midlife crisis path. They’ve seen it either in their father figures, their fathers, their fathers-in-law, or their bosses. They’re much more proactive in addressing vulnerability, authenticity, and emotion, asking for help, and looking around, “Can you save me $500,000?” I have a lot of respect for that.

In a lot of those cases, they’re not unpacking a lot of baggage. They’re not saying, “I’m coming to the table with all these problems, trauma, and everything.” It’s like, “This is important stuff to pay attention to. I want to avoid trauma, pain, and loss. What can I do to learn and get ahead?” It’s not a sign of weakness. It’s a sign of strength to talk about these things and to get ahead of them.

The guys right smack in their 40s in a lot of ways are very set in their ways and not as comfortable with admitting, “We don’t have all the answers. We’re not who we thought we were going to be. This is not where I thought how I was going to be living. This is not what I thought I was going to look like.” They struggle with opening up on that. They’re trying to continue to do the same things and expect a different result.

The guys in their 50s are coming out the other side. They’re like, “I’ve weathered the storm in a way. Now what? I do have some money. My kids are out of the house. I’ve been married for many years. What do I do for fun?” On that authenticity side, “What do I want to do now?” That takes work to figure out. “I used to think I like to paint.” “Why don’t you try painting again?” We give up hobbies, passion, and things because we think that’s what we’re supposed to do when time and life get in the way. How do we bring some of those things back authentically? Take some work. Go back and figure out who you are.

Is there such a thing as avoiding a midlife crisis? Is it even healthy to avoid it?

We feel like we have to put a name or a title on everything. I know some very old 30-year-olds and I know some very young 60-year-olds out there. I don’t think that it’s just about a number. I get asked all the time where middle age is. Men’s Health put out an article and they say it’s 37 based on a life expectancy of 75. It’s not as simple. Is it a real thing? Yes. Does it affect guys at different ages and stages of their lives? Absolutely. Can you avoid it? 100%. Can you get out of it and course correct if you’re right smack in the middle of it? Absolutely. Is it a death sentence? No.

Can you start seeing aging as not something to fear but something aspirational? Absolutely. I believe all of these things are true. We just have to embrace possibility and probability. It’s not going to happen by default. It’s going to happen by design, and you have to be willing to do the work. I genuinely believe my best days are in front of me, not behind me. I believe I have more energy at 50 than I had at 30. I feel I know where I’m going now more clearly than at any other point.

All of those take a lot of time. It still takes constant work, constant reinforcement, conversations with men like you, going back and revisiting the why, adopting and working on the how, testing and retesting over and over again, and believing that that’s also where the magic happens. It’s not, “This is where I have to be at 55.” As Jesse Itzler says, “Be where your feet are.” It’s like, “This is where I am right now on Monday at 3:00 in the afternoon. The phone is on Do-Not-Disturb.” Spend some more time being present and engaged. When we get off this, this energizes me versus drains me.

We don’t spend enough time taking our own temperature on things. Don’t you like the way you feel around certain people? Maybe you shouldn’t be spending so much time around them. Don’t you like that activity? Maybe you should cut back on that activity. A lot of those things are scary if we think we got to change our peer group. Maybe, but you can. That’s the other thing. You truly can. My friends, my peers, my lifestyle, and my actions now are very different than they were 10 years ago. It’s very different than they were 5 years ago, and they’ll be different 5 years from now.

Greg, if there are people that say, “I love what you’re talking about and the whole idea of having someone to coach me through this process,” what’s the best way for people to get in touch with you, follow you, and see what you’re up to?

I appreciate it. I am not hard to find. You can go to MidlifeMale.com. All the information is there. A lot of free stuff is out there. My newsletter is free every week, and the podcast is also. I have the No BS Guide to Maximizing Midlife and Getting Back What Matters Most, which is a free eBook that you can download. You can email me at Greg@MidlifeMale.com. You can DM me on Instagram @GregScheinman or LinkedIn to talk about coaching, workshops, speaking, or any of those things. I try to get back to everybody through social or other ways that they reach out.

You can buy the book on Amazon. That’s where everybody is getting their books these days. You can buy your copy of the Midlife Male at Amazon. There’s an Audiobook version. I try to be accessible to everybody out there and understand that we are all in this together. I’m no different than the guys that I am coaching, speaking to, writing to, and working with. We’re just sharing experiences.

BYW 45 | Midlife
The Midlife Male: A No-Bullsh*t Guide to Living Better, Longer, Happier, Healthier, and Wealthier and Having More Fun in Your 40s and 50s (Which Includes More Sex … and What Guy Doesn’t Want That?)

Greg, thank you so much for being here. I appreciate you taking the time to be on the show. I look forward to following you because I am that midlife male. I’m probably a little past midlife male, but it’ll be fun to follow you.

Not by the way you act. As I say, we’re all in this. We’re right there. What are guys like me looking for? We’re always looking ahead too. That’s the awesome part. Thank you so much, Gary. I appreciate it.

It is time for our new segment, which is Guess Their Why. My wife and I have been watching the series, The Crown. If you haven’t seen The Crown, it’s about Queen Elizabeth. At least so far, it’s all about Queen Elizabeth. She took over the reins of England when she was in her early 20s. She recently passed away. I wonder if you know anything about her, what do you think her why is? I can tell you what I think based on what I’ve seen so far. She thinks differently, pushes the limits, and changed things to the way that she wanted and were different than what was typical or traditional.

They didn’t have a woman leading these older men at that time. Here she comes along in her early 20s, has to figure things out, and make some big changes. I believe that her why is to challenge the status quo and think differently. My wife has the same why, challenging. She’s very much similar to her and connects with her, at least on what we’re seeing on TV. What do you think? Does that jive with what you are seeing?

Thank you so much for tuning in. If you’ve not yet discovered your why, you can do so at WhyInstitute.com. You can use the code Podcast50 and get it at half price. If you love the show, please don’t forget to subscribe. Leave us a review and rating on whatever platform you’re using and I will see you in the next episode.

 

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About Greg Scheinman

BYW 45 | MidlifeGreg Scheinman has experienced the highest highs— two seven-figure exits from companies he founded or helped build, success as a high-level executive— and the lowest lows— the loss of his father, panic attacks, depression, and alcoholism.

Through it all, he’s developed a method for maximizing your life to fulfill your potential and start living during a time when too many believe they’re “past their prime.”

 

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Podcast

The WHY Of Trust: The Value Of Trust In Your Career With Michael Chu

BYW 44 | The Value Of Trust

 

When trust is the foundation of your relationship, you will go to great lengths to demonstrate your trustworthiness. Trust is valuable in many aspects of life. In this episode, Michael Chu, the founder of Champion Development Inc., shows the value of trust in his career as a coach and how it helps build the relationship between him and his clients. Michael’s success in still having Health and Wealth Academy is his track record and how he built his trustworthiness. He also invested in mentors to bring value to his career and clients. If trust means everything to you, then you have the WHY of Trust. Find out more and tune in to this episode now!

Do you want to connect with Michael Chu? You can connect with him on LinkedIn and Instagram.

Are you a coach, an expert, or a consultant? If so, get access to Michael’s free giveaway by clicking here!

LinkedIn: https://www.linkedin.com/in/michael-chu-champion/
Instagram: https://www.instagram.com/mike__chu/
Free Giveaway: https://www.champdev.com/free

Watch the episode here

Listen to the podcast here

 

The WHY Of Trust: The Value Of Trust In Your Career With Michael Chu

In this episode, we’re going to be talking about the Why of Trust. If this is your why, then trust means everything to you. You believe that when relationships are based on trust, the sky is the limit. You will go to great lengths to demonstrate that you are trustworthy and do things such as become an expert in a given field so that you can establish that you can be trusted. You look to do things correctly because that is what a trusted person would do.

People with your why often enjoy numbers because numbers don’t lie. If someone breaks your trust, it feels like a knife in the gut and you find it almost impossible to have a relationship with them after this loss of trust. Although you tend to have fewer friends, you build loyal and lasting relationships with those people you can trust.

I’ve got a great guest for you. His name is Michael Chu. He is the Creator and Founder of Champion Development Inc., the premier coaching and support program for executives, fit pros, and entrepreneurs. His background started in direct sales leadership. For years, he has been the CEO of 5 separate businesses that have generated over 7 figures in revenue.

Michael is also one of the only coaching mentors who still has an active and thriving health coaching business in conjunction with his business coaching programs. Mike uses somatic therapy and other mindset techniques to stay in a champion mindset while he runs his companies. He’s very passionate about helping other coaches avoid the burnout that often stops them from serving their clients.

He’s dedicated to helping entrepreneurs scale their business and marketing efforts. Whether you’re starting from scratch or going from 6 figures to 7 figures, Michael teaches his clients how to run their passion into profits and generate massive impact and profit using the maximization model and the LTV method. Michael, welcome to the show.

I’m excited to be here. It’s been a long time coming.

I know. We were talking about that before we started. It’s been quite a while that we’ve been trying to get this to happen. Now we’re here. Tell us, where are you right now? What city are you in and is that where you were born?

I’m in Austin, Texas. I was born in New Jersey, so I’m a tri-state East Coast guy, but I’ve been in Austin now for years.

Let’s go back to when you were growing up. What were you like as a kid? What were you like in high school?

It’s fun to think back to those days. Sometimes I feel like I was still the identity of my version of myself as a high schooler up until I started doing more of the inner work and stuff like that. Nonetheless, to answer your question, growing up, I was pretty serious, even as a kid. My parents even used to joke that I had like worry lines on my forehead as early as 4, 5, 6, or 7 years old because I was the oldest son of an Asian family. I was always trying to be a good kid, get good grades, and achieve. I was naturally a worrier, but also a high achiever and that caused me to be shocked because I was always scared of messing up and scared of not getting things perfect and things like that.

In high school, the achiever side played out. I ended up doing all the things you would want to do in high school that they say you’re supposed to do to get in college grades and academics and athletics and all that type of stuff. Deep down inside, I still had tons of insecurities about where I was meant for the world and things like that. That’s the 1 or 2-minute version, but that was the childhood version of me.

In high school, were you involved in sports? What things did you like in high school?

I started karate when I was three years old. I ended up competing nationally and internationally. I won over ten different national karate championships through my teens and twenties. I also loved basketball. I played basketball throughout high school. Those were my main activities. I was introduced post-high school to entrepreneurship and that’s where I got exposed to sales, entrepreneurship, and things like that, which we can go to if that’s relevant.

Specifically, what you’re asking, in high school, it was mainly sports. Probably partying. I started getting exposed to partying a little too much as early as 15 or 16 years old. I was one of the youngest cousins of almost two dozen cousins who were all already 20, 30, etc. I got introduced to that a little bit too early, but that was me in high school.

The shyness started to go away and you started to develop into a competitor, obviously.

The shyness was still there. I started developing confidence within myself a bit, but in hindsight, it was a bit of false confidence because it was all based on external accolades. The more I won, the more confident I was in myself. The better grades I got and the more I achieved, the more I thought I was confident. There’s a whole story to tell if we get there. As I turned close to 30, I realized how fragile that type of confidence is and was once I hit some low points in my life. To answer your question, yes, there was some confidence there and the shyness went away, but I don’t think it was the most genuine confidence per se.

You graduated from high school and went off to college. Where’d you go to college?

In DC, George Washington University.

What did you study there? Why’d you pick George Washington?

I wanted to go to Georgetown. That was a dream school of mine. I loved basketball so I loved college basketball, the Allen Iverson and Patrick Ewing days. I had a Hoya right above my door in my childhood bedroom. We were at Georgetown touring and I was like, “I don’t know if I like it here. It’s a little uppity for me. It was a little tight.” This was pre-GPS days and everything like that.

My mom and I were driving through DC to try and get back on the highway to go back to Jersey and we ended up lost at a gas station. We stopped and we were like, “Where are we?” They’re like, “You’re on a college campus.” I was like, “What college?” They’re like, “George Washington, GW.” I have never heard of it before. I’d heard of Georgetown in American and Catholic, but I’d never heard of GW.

My mom and I came down here to tour DC schools, so we might as well check it out. I fell in love with it as I was self-touring. I decided I was going to apply early and ended up going to GW. That’s how I ended up there. What did I major in? Sports Event Management and Marketing and probably a little bit of drinking.

Drinking seems to be a common theme here.

Through high school and college. It’s funny. I haven’t touched alcohol in years. My dad was an alcoholic. I grew up in a family with alcoholism, but I tie that in and I’m willing to talk about that openly because it was a part of my identity through high school and college in most of my twenties. I got clear on how it was part of my identity and how it was not part of the identity that I wanted to be stepping into moving forward for the rest of my life. That’s why I haven’t touched alcohol since. Because I haven’t touched alcohol since, I jokingly talk about how much I majored in it during those years.

You finished college and what was your first job right out of school?

I was waitering at Pizza Hut, eating all the free breadsticks that I could possibly get my hands on while in college. It wasn’t paying the beer and gas money here. Drinking comes up again. It wasn’t paying the beer and gas money. In a newspaper, I found an ad for a sales job. This was when I started to realize my shyness was a real thing still. Sales was the first thing that I had found at that point in my life that I admittedly could say I sucked at.

School came naturally. I started karate when I was three and developed. I worked hard at to get good at basketball. Sales was the first thing that I felt like, “I don’t know where to start. I’m not good at this and I stink at it.” The competitor in me was like, “This is exactly why I’m going to get good at it.” I stunk at it, but I stuck with it and I ended up choosing to stay with that company in that role when I graduated college.

It was direct sales, in-home sales, and kitchen products. If you’ve ever heard of Cutco Knives before, I did that through college and I chose to manage a sales organization post-college. I ended up staying with Cutco for eleven years, where some people do that job for one summer but it forced me to grow it exposed me to entrepreneurship, personal growth, sales, and all those things at a young age. I paired that with my college degree of Sports Event Marketing and Management. It didn’t have anything to do with it, but I stayed in business and that was the first thing I did post-college.

I have a whole set of Cutco knives still. My sister did Cutco exactly like you said, for a summer. Of course, you call every family member and your parents’ friends, and do the pitch.

You cut the penny and all the things if you’ve seen it before and they are incredible knives. I always share that I was there for a decade because most people do stay for 10 weeks, not 10 years.

What kept you there?

Two things. The competitiveness in wanting to get good at something.

You could have picked anything. Why that?

The second piece to it is I saw a vision for a life for myself that I don’t think I was exposed to growing up. I grew up with both grandparents on both sides of my family were farmers from China. I did grow up seeing hard work instilled within me, but it was very manual labor, hard work. A lot of my family, my mom, my brother, my sister, and half a dozen of my aunts and uncles are teachers and I love teachers. I think I have a teacher bone within me because of that in my heart.

At the same time, I don’t think it exposed me to the lifestyle that I knew I wanted, especially when I went to college in DC. At the time, GW is one of the top five most expensive colleges to attend. By nature, I was surrounded by a lot of kids whose parents were business owners, in finance, I bankers, experts, CEOs, and entrepreneurs.

I was exposed to a level of wealth at GW that I was not exposed to since then. As I was doing Cutco while in college, it paired with what I was being exposed to and showed me an opportunity to create a higher level of income and lifestyle that I had not been exposed to at that point. Pair the vision with my competitiveness and I was like, “I’m going to figure this out and I’m going to get good at it.”

As I was there, I didn’t fall in love with sales per se. I fell in love with the development of other people because I was developed from someone who had never sold into somebody who was pretty good. The ability to do the same for other people, recruit, train, and them, I fell in love with that process. That was my first exposure to coaching, even though it was a sales role.

What about that did you like?

What part? The coaching others?

Yeah.

As I said, I was around teachers most of my life. I started teaching karate classes at the karate school. As early as like 10 and 11 years old, it tapped into the teacher side that maybe was within me while also pairing to a higher income opportunity than being a traditional school teacher. The thing that I loved still to this day is building tribes. I love building organizations.

As you develop people on your team, they stick with you, and you start building a team, an army, and an organization, I love two things. I love building tribe teams, but I also love building people. People start to tell stories like, “Mike, I wouldn’t be where I am now without you. I showed up ‘at your doorstep,’ hopeless, broke, lost. Here I am now, debt-free, a millionaire, happy, and in a great relationship,” whatever it is.

It’s to be even the smallest catalyst to people discovering the best within them. I was working with a Tony Robbins coach at one point and he helped me develop in my early twenties that my purpose on earth is to develop champions to know their greatest glory and abundance. It doesn’t matter if I’m teaching someone how to sell knives, do a karate kick, lose weight, or whatever it is. To me, all of those things are a vehicle to help somebody else discover within them the greatest glory, abundance, and love that they were put on this earth for. That’s why I fell in love with it.

BYW 44 | The Value Of Trust
The Value Of Trust: Coaching is a vehicle to help somebody else discover within them the greatest glory, abundance, and love they are placed for on this earth.

 

When I was talking at the beginning about the Why of Trust, a big part of that is being the trusted source. Being the one that others can count on. They believe in you. They know if you tell them something it’s going to be true. It’s going to work. You grab their hand and lead them along their journey and that’s an amazing quality to have. You were with Cutco for eleven years. What happened after that?

I love the trust thing when you were talking about that at the beginning. I smiled as you talked about that because you didn’t tell me that was going to be the one of the nine that you were going to pick, but there’s so much stuff we could talk about there and I aligned with that. From there, I left Cutco to challenge myself to apply all the things that I learned in a bigger vehicle. I ended up going to a smart home company that was owned by Blackstone. It’s a billion-dollar company. That gave me an opportunity to take a lot of the skills that I had already practiced up until that point on a bigger playing field.

During that time, I was also introduced to the world of online marketing. I took all the in-person door-to-door sales worlds. I got intrigued and interested about what it would look like to be able to generate business without having to go to people’s homes or having to knock on doors. That’s what the next five years of my career became about. I was still doing the direct sales role, but I was starting to become very intrigued by this ability to build a personal brand online, create revenue, and tribes through social media and the internet. That’s what happened post-Cutco.

You moved in that direction and into creating businesses in that area.

I had turned 30 years old and I had an early midlife crisis, so to speak, but I made decent money through my twenties. I had bought a house by the time I was 24 or 25 years old. I felt like I was one of the youngest promotions to an executive role at the first company I was at and all these things. I woke up at 30 having this, “What is the point of it all?” type of moment. This is a real story. This isn’t theoretical or metaphorical. I found myself on my bathroom floor, unable to get myself up out the door into my office. I’m normally a pretty disciplined, motivated type of guy for martial arts and all that type of stuff. Even when I don’t feel like doing something, I show the F up normally.

It was a weird moment for me to feel no drive or purpose and feel a lot of resistance to showing up. I had a mentor early on when I was still in college who used the phrase oftentimes. He would say, “When you lack it, give it. If you lack money, give money. If you feel like you’re lacking love, give love. If you’re lacking energy, give energy.”

When you lack it, give it. If you lack money, give money. If you feel like you're lacking love, give love. If you lack energy, give energy. Click To Tweet

That quote kept resonating in my mind during this low point. I was lacking passion and purpose. I put a post up on social media that said, “In the last fifteen years, if I have impacted your world or life in any way, shape or form, the way you think, the way you act financially, whatever, could you share in the comments section how that might have been?” It reminded me. I got all these comments and all these stories that reminded me of the impact that I had on people when I was focused on others, not myself.

From that low place, I decided to launch the Health and Wealth Academy, my first online coaching business. It was designed for direct sales leaders and entrepreneurs to stay in the best shape of their lives while working 50, 60, 70 hours a week. I had to figure that balance out myself. Being a national champion, then becoming an 80-hour-a-week entrepreneur, I got out of shape for a while there. I had to learn how to take all the things I knew from being an athlete and pair them together while building seven-figure organizations.

I built three different seven-figure organizations over that span while staying in great shape, 10% body fat, and all that type of stuff. It led to launching the Health and Wealth Academy, which has now helped hundreds of busy executives and entrepreneurs get into great shape physically, mentally, and emotionally while leveling up their confidence, income, and energy as well. That was the root of how to build something online.

How long ago was that you had the Health and Wealth Academy and do you still have it?

Yes, I still do. In my intro, you said I’m one of the few people who coaches other online coaches how to build a business but has my own successful coaching business within itself. That’s what that was referring to. The Health and Wealth Academy started in 2016-ish. That was when I was launching the passion side of that. It was in 2018 I went all in on the business.

What do you think was the key to that business becoming so successful?

The key is to why that business is so successful is three things. Number 1) I’ve been in the coaching world long enough now to see so many people who want to be a coach because they see the possible lifestyle but they’re missing one thing. That is a track record of having created the results that they’re coaching other people to have. The easy one to point to why the Health and Wealth Academy was so successful is what I chose to coach on. I have 10 to 20 years of personal experience myself around. I wasn’t preaching from a soapbox like how to. I was sharing how I went through this and the journey and the struggles that I went through. That’s the foundational piece to it.

Number 2) I invested in a ton of mentors because all my businesses up until that point had been in person. I knew that if I wanted to learn how to grow online, that was a skill that I would have to learn. I could either take ten years and try and figure it out on my own or I could invest dollars to save time and figure that out. That’s the second reason.

BYW 44 | The Value Of Trust
The Value Of Trust: Either you take ten years and try and figure it out on your own, or you could invest dollars to save time and figure that out.

 

Number 3) Fortunately, I had a level of residual income and finances from the other businesses that I had built up until that point. There truly was like, “I want to serve.” I’m doing this from a point of my life where I want to give back. I was growing a business like I want to be paid for it, but I didn’t need the money. There’s something to be said about that, “I don’t need you,” energy but not faked or forced, but true. I truly don’t need this energy. I don’t say that arrogantly. That’s the place I was at and I largely think that’s what allowed that business to grow so quickly early on, a combination of those three things.

Speak to the power of a mentor because you are a mentor for a lot of people and what was it like for you to have those mentors?

It’s funny, I jokingly say, “Growing up Asian, I can naturally be a little stingy, cheap, or frugal.” I can find myself falling into my more scarcity mindset of, “Why would I spend all that money on something that I can learn myself or figure out?” What I’m speaking to first are a lot of my own natural resistance to investing in mentors and coaches. I believe we were connected through my people who, funny enough, I had invested in for mentorship and coaching.

I take action to do so. I have my own resistance almost every time I do. I’ve found that it’s less about what you’re going to learn from a mentor particularly. A lot of times, for me, it’s forced focus. What I mean by forced focus is that if someone’s trying to lose weight, but they’re trying to do it on their own, they’re like, “I could try keto and maybe I should try macros. Maybe I should do 75 Hard.”

They all could work, but the fact that the person’s considering so many different things, they don’t ever commit fully with focus to one thing over a long enough period of time. I find the same thing. Whether it’s losing weight or whether it’s business, there are a dozen different ways you can get an outcome. There are hundreds of different ways you can get a result, but when you invest in a mentor, they say, “This is how it worked for me.”

I also do think that’s the difference between mentorship and coaching. There are a lot of times that debate of, “Do you have to have done the thing that you’re coaching other people on?” Mentorship is, “Watch how I did it.” Coaching is, ‘”Let me ask you the right questions, support, and guide you to figure it out as well.” It’s important if people are investing in something that they know which one they want.

Are they wanting a coach that can guide and direct and help you with the bumpers for them and facilitate or are they not looking for a coach like Phil Jackson, a la Michael Jordan, or are they looking for a mentor a la Michael Jordan to Kobe Bryant? Michael Jordan said, “This is how I built my career.” Kobe Bryant to Michael Jordan is more mentorship. Phil Jackson to Michael Jordan, to me, is more coaching. It’s important to understand the distinction of the two.

Both being valuable.

I don’t think one’s less important. It’s when people think they’re getting a mentor, but they’ve hired a coach and people think they’re getting a coach, but they’ve hired a mentor and you might end up with a disconnect of what you were looking for.

Back in 2018, then you started the Health and Wealth Academy. Since then, you’ve added some other businesses along the journey in tech. What came next?

Health and Wealth Academy with a small social media following because remember, I had no social media presence or expertise. Everything was in person before that. With a small social media following, I grew Health and Wealth Academy from zero to $80,000 a month, the seven-figure run rate in 9 months and to $200,000 a month in 18 months.

By the way, this is all with organic, not paid ads and stuff like that with a small following and in the fitness and health space. A lot of people say like, “You can make that money with business consulting, but not with like fitness, weight loss, etc.” I had a lot of people starting to ask me like, “Mike, what are you doing?” Admittedly I was like, “I’m not coaching coaches. That’s a BS industry.”

It’s a money grab. People who do that couldn’t figure out how to build their own business. Now they’re helping other people grow a business. That’s what I told myself. I was in Beverly Hills, California with two mentors and I was sharing with them how I had built the Health and Wealth Academy and they said, “Mike, we’ve been in this online coaching industry for a decade and the way you’re growing your business fast, but also sustainably built to last. It’s different than anything else that’s out there.”

They said this phrase to me that changed a lot. They said, “If you were to get into coaching coaches, it wouldn’t be about you. It would be about the people you serve and the industry that you can make a difference for.” When they simply said that one small quote and it took my frame off of me and onto others or it got me off self and on a purpose, I was like, “Let me do this.”

I beta-tested my strategies with ten people. All ten had extraordinary success, whether it was $0 to $10,000 a month, or whether it was $50,000 to $100,000 a month or whatever it was. At that point, I decided to launch Passion to Profits, which we were ranked one of Inc. 5000’s fastest-growing companies in America. We’ve grown tremendously fast with that business.

Tell us more about what Passion to Profits does.

There are two levels of support that our students get when they come to us. Number one, there’s the type of person that knows they’re an expert at something. They’re passionate about something, whether it’s sales coaching, weight loss, nutrition, or something like that. They don’t have the system, the blueprint and the tools to turn it into a highly profitable either side income or a full-time business.

Passion to Profit specifically is the launching pad to growing their business, taking something they’re passionate about and turning it into a $10,000, $30,000, or $50,000 a month business online. We’d specialize specifically in online marketing and online coaching. For students that are already running a successful or established coaching business but they’re probably stuck around that $20,000 to $30,000 to $50,000 a month mark, maybe they’ve even broken through seven figures because they have a huge following or they grind and work their tail off, but they don’t know how to build a business that’s built to last or sustainable.

At that level, we work with them on the LTV method. The LTV method is most people in the online coaching industry will keep clients for maybe 3 to 6 months. We show them how to keep clients for on average 3 to 6 years in a way that it builds a base of monthly recurring revenue in their company. When they start every month, they already have $30,000, $50,000, and $100,000 a month in monthly recurring revenue before they even sell something new.

We teach them how to build the team, the systems, etc., the offerings to do that because as Jay Abraham says, “There are three ways to grow revenue. Get more front-end clients, increase how much those people pay, and get them to pay more often.” I found, at least in my circle of the industry, most people were teaching you how to get more front-end clients. Maybe they were telling you to raise your prices. We, at that point, specialize on the third one. That is how to get existing clients to stay and pay more often enthusiastically in a way that gets them incredible results. That’s what we do with our higher-level students that already have established businesses.

Jay Abraham says, There are three ways to grow revenue. Get more front-end clients, increase how much those people pay, and get them to pay more often. Click To Tweet

What does LTV stand for?

The lifetime value of a customer. If they buy one time for $5,000, the lifetime value is $5,000. If they buy again for $15,000, and again for $75,000, that one customer lifetime value, how long they stay, and the lifetime value, that’s what we’re looking to extend. If you think about it, most highly valuable companies at first have to figure out how to get a lot of clients. The highest-valuation companies out there figure out how to minimize churn and increase lifetime value.

Netflix, Amazon, cell phone companies, and some of the most valuable companies find a way to minimize churn turnover of clients and increase the lifetime value of a client. Look at subscription companies, software companies, etc. That’s why the multipliers on the valuation of those companies are so ridiculously high compared to the valuation of other types of businesses.

How did you learn all this stuff? How did you, a Cutco knife salesman, get to talking about LTV, minimizing churn, and all these things that you’re doing now? It’s a mind-boggling path that you’ve been on and where you’re now. It’s pretty darn impressive. What are some of those secrets?

It’s interesting. How did this Pizza Hut breadstick-eating knife salesman understand how to do this thing? You asked me earlier what I fall in love with at that first business. I said I didn’t fall in love with sales per se. I got good at it. I have a massive respect for sales. What I had to figure out at Cutco if I was going to be successful there long-term is they have a ridiculous turnover of their reps.

Turnover in the sense that, like we already said, most people do it for a summer. Most people do it for a month. Most people do it for a week. I said to myself, “If I’m going to stay and do this thing after college, I want to have a consistent income. If I’m constantly needing to hire and recruit new reps and they’re all leaving the next month, how long could I do this thing for without burning out or getting exhausted myself?”

What I had to almost or what I intentionally chose to get good at in that business is how to develop and retain those sales reps. In that business in particular, this isn’t an exactly real stat, but in some regards, the average reps at that company will stay for 1 to 2 months, maybe 3 to 4 months. I’ve gotten to the point where reps were staying for 1 to 2 years, 3 to 4 years.

I haven’t been at that company since 2014 and there are sales reps that are still the top sales reps in the company right now that started with me in 2008 or 2009. People oftentimes stay there for 1 or 2 months and here, I have some reps there for 1 to 2 decades. That’s how I got good at the whole minimizing churn, extending LTV because I had to figure it out and I had to figure out what causes people to commit fully and see a vision for themselves and stick with something more long-term.

Let’s hear an answer to that question. What is it that causes people to stick with it and stay with long-term?

I wasn’t sure if this would come full circle during your introduction when you’re talking about trust and because you shared that as part of the introduction, I found myself asking, “Is there a way to tie in whatever questions you wanted to ask into that theme?” I wasn’t sure if it would come up naturally, but the first answer is trust.

People join companies, but they quit relationships. People join Google. People get a job at Amazon. They get a job at Verizon, but then why does someone quit that job in six months sometimes? They say things like, “They weren’t following through with the things they told me. I can’t trust my direct report. I don’t think my leader has my best interest in mind.”

People join organizations and join companies, but they quit people. That’s a byproduct of leadership, relationship building, and most importantly, trust. If we were to boil it all down, I believe that a lot of retention or churn is a byproduct of a gap in expectations. If someone’s expectations are blank and you continuously are meeting them or exceeding them, the person not only trusts but surrenders in a safe way and goes, “I’m in.”

BYW 44 | The Value Of Trust
The Value Of Trust: People join organizations and join companies, but they quit people. That’s a byproduct of leadership, relationship building, and, most importantly, trust.

 

However, if their expectations are here and you’re only meeting them or falling short of them most of the time, they continue to put their guard up. They’re always questioning, “Is this the place for me?” They’re looking for outs. They’re looking for escape routes. There are a lot of other things that go into retention, don’t get me wrong, but at the foundational piece, it’s trust.

You brought up trust. I assume you maybe have heard of the book or anyone reading has heard of the book by Stephen Covey, The Speed of Trust. Trust is the foundation of so much of what happens when it comes to a client or employee retention or turnover. Retention or churn is a foundation of trust and expectations.

When you work with new sales reps back in the day, did you sit down and set out the expectations very clearly, simplify them so that they knew exactly where you guys were at and then keep revisiting that? How did you go about doing it? What’s the process that you use?

I have a couple of mechanisms that help people understand this concept better, but it breaks down like this. Most people, when you’re first starting something at something, you’re naturally wanting to tell them how awesome it is. If you’re a coach, for example, you’re wanting to tell them all of your best client results. Let’s use weight loss as an example. “Gary, I’m so excited you finally joined my program. We have Johnny who started with us a month ago. He’s already down 15 pounds. We got Sally. She’s been with us for six months, she’s down 60 pounds.”

We naturally want to tell people. We oftentimes don’t mean anything malicious by it, but we naturally want to tell people out of enthusiasm and excitement the great results that we can get people. I believe creating expectations for people is threefold. Number one, telling people what the top-tier results are. What are not typical results, but they’re top.

There’s nothing wrong with telling somebody, “Johnny started with me 30 days ago. He’s already down 16 pounds.” Do you back that up with, “Now, to be clear, Gary, that’s top 5% results. He had 100 pounds to lose. To give you an idea, you only have 30 pounds to lose. He had 100 pounds to lose. He has been the perfect student. He hasn’t missed a single workout and meal we’ve asked of him. I want to be clear while I’m sharing that with you so you know what’s possible, it is a top 1% type of result.”

The other side of that is, are you willing to tell people the bottom 10% of results? If you go on any of my content, one of the things I learned at Cutco was called 10/80/10. That is what’s the top 10% results, the bottom 10% results, and 80% results. The bottom 10% is, “Johnny, I want to be clear. One of my students, Michael lost zero pounds in his first four months with me.” You might be like, “Mike, I invested in your program and you’re telling me somebody lost no weight with you?”

He could have easily told me like, “Mike, your program’s a scam. It didn’t work.” Do you know what Mike recognized? He had developed better habits and routines in the last 100 days than he had in the last 10 years since he had left the Army. He was proud of the traction and the ups and downs that he worked through and he saw the vision of where we were still taking it.

He ended up losing 30-plus pounds in the next nine months and has continued working with us from there. I’m glad he didn’t give up. Here’s what you can expect as a norm. The 80% average results are that most of our clients, as long as they’re following the program, even if they’re not perfect, will lose about 1 pound per week.

Maybe a little bit more, maybe a little bit less, but 1 pound per week. If you’re in a 24-week program, losing 15 to 25 pounds is not out of the question. Yes, Johnny lost 16 in his first 30. Mike lost it in a year. That’s an example of establishing expectations is not telling people the top end results, but telling them all the different tiers of what one could expect because there’s a great quote.

Point number two here, people don’t care what could happen to them. They care more that you told them it could happen to them. There’s something about trust when you told them, “By the way, this is possible. Here’s what we’ll do if that happens. When that happens, I want you to schedule an extra call with me and say, ‘Mike, I thought after 90 days. I’d be making $10,000 already. I’m only making $3,000 a month.’”

BYW 44 | The Value Of Trust
The Value Of Trust: People don’t care what could happen to them. They care more that you told them it could happen to them.

 

Here’s what I want you to do. I want you to schedule a call and we’ll assess what’s going on and we’ll tweak the small things. If that’s you, you’ll be the next Adrian. Adrian was underperforming in his first four months. He went on to make $100,000 in his first 12 months with us, but it took him a little while to get going. Have we had students that made $20,000 in their first month with us? Yes. Imagine if that’s all I told people, $20,000 a month right out the gate, and then they only do $4,000.

For some people, Gary, $4,000 in extra income could be life-changing, debt-free, paying their mortgage, whatever. Now they’re sitting there thinking they’re a failure, I let them down, or I lied to them because I only told them about the $20,000 results. There are proper expectations. People don’t care what can happen to them as long as you told them it could happen to them.

Lastly, number three is expectations on relationships. I love, in any new working relationship, having the what you can expect from me, but what I expect from you conversation. This is what you can expect from me, but I also want you to know what I expect from you. As part of that conversation of what you can expect from me, I oftentimes share the good and the bad about my personality.

Just so you know, I can be very serious and all go business and sometimes forget to slow down and say, “Gary, how are you doing?” I want you to know that’s my nature. I care immensely about the people around me, but I sometimes forget to show it because I’m so intense about let’s get people results. I’ll tell people that. Your more relationship-building type of personality doesn’t go, “Mike’s an a******. He doesn’t care.” I set up expectations that way, 10/80/10. Tell people what could happen to them and what to expect and build expectations on relationships.

Michael, when you took the WHY.os discovery, your why was to create relationships based upon trust, like we talked about. How you do that is by making things clear and understandable first for yourself and then for others. Ultimately what you bring are simple solutions. You simplify it down to a couple of points. You have done exactly that during our conversation. You’ve created trust by clarifying what’s going on and then simplifying it down to 2 to 3 points. Every time I ask you a question, you say, “I got two things to that. I got three things.”

That’s the teacher within me.

It’s a great example of your WHY.os and how you live it because that’s very powerful the way that you do that. If trust is the most important things, being clear and being simple are important for that.

You said something during your introduction that I thought was interesting. I forget exactly how you said it, but you said trust is built when we are the living example of what we’re asking other people to do. That’s why I said earlier, expectations, relationships, and leadership. I love John Maxwell’s concept of the Law of the Mirror. People won’t follow what you tell them to do. They’ll follow what they see you do. That’s part of relationship building and setting proper expectations and trust as well.

People won't follow what you tell them to do. They'll follow what they see you do. I think that's part of relationship building and setting proper expectations and trust. Click To Tweet

One of the things that I talked about in the intro to the Why of Trust, which is your why, was educating yourself to a very high level so that you can be the trusted source. For those of you that are reading, Michael, what is in the background behind you?

It’s a bookshelf. Everybody has a bookshelf. My fiancée gets credit to what you’re referencing. It’s a color-coded, size-ordered bookshelf. It’s color-coded from tallest to smallest book and then back to small. Kayla, my fiancée, said it’s aesthetically pleasing to the eye as well.

How many books are there?

I have another couple dozen on the floor over here and hundreds over here. I don’t know the number, but it’s a good amount.

How many have you read?

I don’t know a real number, but I’ll answer that question with this because I don’t have a real answer. Through my twenties, I was obsessed with the quantity of books I was reading. I studied books a lot. My life changed more in my 30s, though. That’s when I started studying books for quality instead of quantity. I’ll skim books. I’ll Audible the first five chapters and go, “This is good, but not for me.” Once I find a book back to the whole, become an expert at a subject and that’s how you become trusted. Once I find a subject that I’m like, “I want to live this or implement this in my life,” I’ll listen to that book or read that book a couple of dozen times.

In one year, maybe I only read ten books the whole year, but the book Scaling Up, for example, I read it 16 to 25 times over and over again. I probably have listened to Think and Grow Rich three times every year. I know that’s not what you’re asking. How many books? I don’t know the number, but through most of my twenties, it was a bragging game of how many books I read this year. Now it’s much more about what book did I study, implement, and become an expert of.

That’s another aspect of the Why of Trust. You’re not going to answer because you don’t have an actual answer. I’m not going to answer. You’re not going to answer me because I can’t tell you the truth. I can’t tell you a number so I’m not going to say it. Take us through a day in the life of Michael Chu.

I’ll answer that question by bringing you back years ago and we referenced the whole, “I haven’t drank alcohol in years.” I had a dark point in my life. I had made all this money and I was in my early 30s. I told you I was questioning what’s it all for and I decided I had to reinvent myself. It’s funny that you’re talking about trust and here it comes back again because the password to my phone has been Integrity15. How that ties back into the routine is I’m not a big fan of long morning and evening routines, but I do believe that routines or rituals dictate the results we create in our life. A lot of the routines I’m talking about, I do day in, day out and make sure it’s grounded in me.

Routines or rituals dictate the results we create in our life. Click To Tweet

It’s pretty simple. I’m a night out by nature, so I’m not the up at 4:00 or 5:00 AM type. I oftentimes get up and like to get to work pretty quickly. I do something either called a power walk or a power shower. I do my morning routine while walking or showering and I can get it done in 10 or 15 minutes, which is three segments.

It is gratitude. I’ll take 2 to 5 minutes and address some gratitude. I’ll then remind myself what my goals are for the year and then I’ll set my intentions on who I’m committed to being for the day. I can do that in 5 to 15 minutes. I dive right into spending a little bit of time with my daughter and my fiancée before they head off to school. I get into anywhere from 2 to 4 hours or maybe 5 hours of deep work.

At least 4 days a week, maybe 3 at a minimum, 5 at a max, I’m starting off my day with no meetings and deep work, a big project that’s going to move the needle. I oftentimes take a break to reset. I’m a big Brendon Burchard fan. High Performance Habits talks about the first habit is high performers stop to recreate clarity often. I’ll stop and reset in the middle of the day to set my intention for the second half of the day. What are my biggest priorities and things like that?

At that point, I normally dive into either leading my team, coaching clients, or catching up on any other last projects. I try and work out. I either do martial arts or lift weights. During the summer, I like to go out and surf. I like to try and get active most days and then spend time with the family before heading to bed at night. Sometimes I’m at night owl and Kayla will go to bed early and I’ll get some projects done.

I think because of karate when I was like a young age, I wasn’t the kid in bed at 8:30. I sometimes wasn’t out of class at seven years old until 9:00. Sometimes I’m used to everyone goes to bed and from 10:00 PM to 1:00 AM are sometimes my most productive hours. I’d say maybe 1 or 2 days a week, I’ll put it in late night session to finish up some night stuff. Weekends are chilling with family. Sundays are completely disconnected and off and we’ve got a date night every week and things like that in there. That’s the daily or weekly routines in there.

I got about five pages of notes now from our conversation, so that is awesome. Michael, if there are people reading that want to get ahold of you, follow you, or work with you, what’s the best way for them to get in touch with you?

There are a couple of different ways. Instagram’s the easiest way to follow me and all the things going on in my world and my handle there is @Mike__Chu. However, if you are a coach, an expert or a consultant, we have a free resource for people who are in that industry and you could go to www.ChampDev.com/free and there’s a free three-part training on how to reduce churn, increase retention, and extend client LTV.

There’s a high value no fluff three-part training that people could get for free there at ChampDev.com/free. Instagram’s the best way to follow me and be in my world. If you want to get a resource and check out more what we do, you could go to that website and check out the free resource that we have.

Michael, thank you so much for being here. I’m glad we finally got to do this. I know this was way more than I expected and I don’t know why I didn’t expect it, but it was valuable stuff that you talked about. Thank you so much for sharing.

It’s my pleasure. Thank you so much for having me.

 

Important Links

 

About Michael Chu

BYW 44 | The Value Of TrustMichael Chu is the creator and founder of Champion Development Inc., the premier coaching and support program for executives, fit pros, and entrepreneurs.His background started in direct sales leadership and over the last 15 years, he has been the CEO for 5 separate businesses that have generated over 7-figures in revenue.

Michael is also one of the only coaching mentors who still has an active and thriving health coaching business in conjunction with his business coaching programs.Mike uses Somatic Therapy and other mindset techniques to stay in a champion mindset while he runs his companies. He is very passionate about helping other coaches avoid the burnout that often stops them from serving their clients.

He is dedicated to helping entrepreneurs scale their business and marketing efforts – whether you’re starting from scratch or from going from six figures to seven figures.

Michael teaches his clients how to turn their Passion into Profits and generate massive impact and profit using the Maximization Model and the The LTV Method.

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Podcast

Mental Toughness – What It Takes To Keep You Moving Forward With Chriss Smith

BYW 43 | Mental Toughness

 

What would it take to complete a 3,000 mile rowboat race across the Atlantic? It’s way more than just the sheer physical strength and stamina. You have to have the mental toughness to deal with the wave of self-doubt and other negative emotions that will overpower you. And that’s if physical fatigue doesn’t get you first. Chriss Smith joins the show again to share his experience at the Talisker Whisky Atlantic Challenge, dubbed as the world’s toughest rowing race. Chriss is the owner of Trident Mindset. He believes that the psychology of sport, fitness, and fun play a vital role in the success of a healthy lifestyle. His mission is to help others overcome self-doubt and perceived limitations by developing the mental toughness to unleash their warrior within and solve their happiness. His WHY of Better Way fuels this mission to make himself and other people better. Find out how that helped him overcome what would possibly be the hardest thing he had to do in his whole life!

Watch the episode here

Listen to the podcast here


 

Mental Toughness – What It Takes To Keep You Moving Forward With Chriss Smith

In this episode, we’re going to be talking about the why of a better way, to find a better way and share it. If this is your why, you are the ultimate innovator and are constantly seeking better ways to do everything. You find yourself wanting to improve virtually anything by finding a way to make it better. You also desire to share your improvement with the world. You constantly ask yourself questions like, “What if we tried this differently? What if we did this another way? How can we make this better?”

You contribute to the world with better processes and systems while operating under the motto, “I’m often pleased but never satisfied.” You are excellent at associating, which means that you are adept at taking ideas or systems from one industry or discipline and applying them to another with the ultimate goal of improving things.

I have a great guest for you. I’ve been looking forward to this for a while now. This is a revisit of somebody that I had on the show a couple of years back. Since then, a lot of crazy things happened to him. He’s accomplished a lot of things, and we’re going to talk about that, but let me tell you his bio first. His name is Chriss Smith. He is a former Navy SEAL with decades of experience in the SEAL teams and other special mission operations.

He’s the CEO and Cofounder of Trident Mindset, an online Mental Toughness Training Course. He’s the Founder and Co-Owner of Trident Athletics, formerly Trident CrossFit, one of the largest CrossFit gyms in the country. Chriss is an entrepreneur, extreme adventure athlete, husband, family man, and dog lover. He says, “It’s not just about becoming a SEAL but also about the journey once we leave the SEAL teams.” Chriss believes that the psychology of sport, fitness, and fun play a vital role in the success of a healthy lifestyle.

His mission is to help others overcome self-doubt and perceived limitations by developing the mental toughness to unleash their warrior within and solve their happiness equation. Now a competitive ultra-endurance athlete, he completed the Talisker Whisky Atlantic Challenge, a 3,000-mile row boat race across the Atlantic Ocean. He was also part of team Shut Up & Row, the fastest American team ever that beat the previous record by fourteen days. They finished the race in 33 days, 17 hours, and 38 minutes. You are also part of the world’s toughest race as you can see on Prime television. Chriss, welcome to the show.

It is good to see you. It’s been way too long since we’ve talked.

You’ve done a lot of stuff. I was following you on a line when I saw that you were rowing. Let’s talk about that. For those of you that haven’t read Chriss’s first episode interview, please go back and read it because you’re going to learn the fascinating and mind-blowing story of how he went from an engineer to joining the Navy and becoming a SEAL then everything that happened after that. It’s a fascinating story. You went through it twice.

I’m a little bit of a skinny guy, hyped out all the good stuff, but made it through going up to a special missions unit, graduated from that, worked out for a while, back in the civilian sector, trying to change lives and make the world a better place. That’s my mission.

During that interview, you couldn’t talk about what you were doing because it hadn’t aired yet.

Back then, we’re reasonably sequestered for World’s Toughest Race: Eco-Challenge Fiji. It was a race on primetime TV. The Bear Grylls put it on for us. I raced with a team called Team Onyx at that time, which was the first ever all-African American team to ever race an adventure race. It is an eleven-day adventure race in Fiji, and it was incredible. Like most things in life, things don’t go as planned. You have all the ups and downs that came with that as well. The last time we chatted, I wasn’t able to discover that, but the show’s been aired for a little while, the team did okay, and had some challenges, but I’d love to talk about that if you want to.

How long was the race? What was the race? What were the events in the race? I was blown away by what you guys had to do and what it looked like the toughest one was. Tell them a little bit about this race.

If you’re unfamiliar with adventure racing, it is an amalgamation or accumulation of a lot of different sports like running, trekking, rocking, mountain biking, hiking, canoeing, rope climbing, descending, rappelling, and all these different things. What made Fiji exciting is we use a lot of native Fijian craft. The race started with a native Fijian outrigger sailboat, which was by a canoe with one outrigger on the right side, and a sail made of canvas. Local tribes made all 50 or 60 boats for the race. Race started with that. Another exciting event there was called Billy-Billy. Imagine a stand-up paddleboard that is made of bamboo and uses the bamboo stick board. We had 70 or 80 miles to go upriver on a Billy-Billy. That was long and exciting.

What was amazing to me was how far each race was. This was not like jumping in a little outrigger and going a couple of miles, which the person would be mind-boggling to go that far. How far was the first event?

The first event was a beautiful day. Everybody’s got online to see what’s going out. It was supposed to be 50 miles. Remember, I said native Fujian outrigger sail. There was zero wind. It would turn into a canoe battle. That first event took us twelve hours to get to the other island. To put these encounters, it took my team, which is a beginner team, and newer athletes. Part of our mission for that race is to bring this sport of adventure racing to minorities or people that don’t usually do adventure racing. The number one team that finished the race was a team from New Zealand who crushed these events all the time and finished that thing in six hours. It took us a 12-hour battle and took them 6 hours.

Imagine for the readers what it’s like to paddle for twelve hours. That doesn’t even seem fun but doable in any way.

This is an eleven-day race. That’s just the first day you’re paddling for twelve hours. Jump off the boat, do an 8 or 10-hour trek around an island, and back in the canoe for another 12-hour paddle back. Welcome to day one.

What was going through my head as I was watching it is you got a lot of airtime, which was great, but I was blown away by the distance that you did everything. You do the 24 hours of paddling and running, then what?

What was cool about this race also was because of a junction between different events, you had to find treasure. Separate from that, we had to dive maybe 25 or 35 feet down to get a nice little bouillon to move forward. That turned into a traditional inflatable stand-up paddle board, which that event was 12 or 14 hours long, followed by a mountain bike leg that was 27 or 28 hours long, falling into another foot track that was 15 or 16 hours long, which follows the Billy-Billy that was 12 or 14 hours long.

Nothing is short, but everything is exciting. It’s long enough that you feel pressure, fatigue, suffering, tiredness, and all the things that make you not want to finish on that particular day, but short enough that you want to go fast to get it done quickly. There is a lot of team building there, a lot of negotiation itself, mental work, and a lot of finding a better way to get it done quicker. That’s a super exciting race.

You did not mention what I thought at least based on what I saw on the TV what the hardest event was. It was absolutely brutal.

What did you think?

It’s the swim up the river.

It was a freezing river. Here’s the sad part of this journey. It’s an adventure race. Good and bad things happen. Our team didn’t get to that point because we had a massive bike crash. Our team tapped in, crashed his bike, and got a concussion. He didn’t get that far in the race. We didn’t complete that race, but that’s okay because what we set out to do was expand the idea of adventure racing for different types of people. We did that. We went to work on team building. Team Onyx started with five members. Now we have 64 members on teams doing adventure races around the world. That was super hard, but I didn’t get to experience that.

It’s probably a good thing.

It was swimming up a river. After a storm, I heard the water was absolutely frigid. It was the breaker of many teams. The entire team suffered badly on that day. It was super hard.

One of the things we talked about the first time that we had you on and what became evident was your desire to never ever, no matter what, quit. You talked about the one time that you did quit and how it messed with your head. It became obvious when you had to stop. Does that bother you?

Our team captain crashed the bike. Before that, our team captain was also the primary navigator. It’s map and compass navigation, no electronics. He comes to me and goes, “Why don’t you captain right now? I’ll just be the primary navigator,” literally before the bike crash. Maybe 25 kilometers before the bike crash, I was taking over as team captain. I’m super excited to do that for the team. It was awesome.

A bike crash happened. I’m responsible for finding a way to keep the team moving forward after a horrific crash. It was super challenging for me to manage people, try to be safe, and try to make the right decision to do the right thing for the right reasons. All that was on my plate now. By doing the right thing, we didn’t get a chance to finish the race, but it was the right thing to do. Inside, I’m not finishing the race. I’m feeling like I’m quitting the race. In reality, sometimes, we don’t get to finish races.

Sometimes you just don't get to finish races. Click To Tweet

Like you said, “We were doing this. We’re not quitting no matter what.” We can see when you were resigned to the fact that, “If we don’t quit, make it.”

Life over finishing, first and foremost. It’s a super hard decision to make emotionally and physically. Had a super strong race. We had a night’s sleep, super engaged, crushing the bike, and ready for the next day. It was not in our favor at that particular moment. You can always rest on it. Did you make the right decision for the right reasons at the right time? Yes, I was visibly disappointed and in emotional pain that we weren’t moving forward, but it is still the right decision to make. Cliff and I are still friends. We still do things. It’s nice. He’s so much into this growing or expanding the knowledge of adventure racing. He’s doing great. He’s a professional chef, which is crazy.

That gets back to why you guys crashed because the tires were full of mud.

We got new packs on. Literally, we had a couple of hours of sleep, and we were blind. The passing teams were feeling super good like, “We struggled on some of the water events, but we could ride bikes.” We’re catching up making places, road goes downhill real fast, and takes it to a big return, misjudges the turn, and off we went. The bike gets smashed all over the place. His helmet gets a big crack, and it falls off his head. It’s so painful.

Did you stay there to watch the finish?

We did because these kinds of races are not just about how your team does in the event. It’s a community. There are maybe 50 teams. People are finishing all the time. People are still, “Tough break for you, but we’re still part of this whole thing.” We are making the sport nice. We’re putting on a good show for TV and everything. It’s nice to be part of people who want to move forward, get past adversity, and keep doing our things. We stayed until the end. I got smaller bike rides and a couple of walks. We took it easy a little bit. It’s been two days in the hospital. There were a lot of things there, but we’re still there to support the race.

BYW 43 | Mental Toughness
Mental Toughness: It’s really nice to be among people who want to move forward, get past adversity, and just keep doing hard things.

 

What are your interest and excitement? Why the heck do you do these? Why do you do an adventure race? It looks excruciating and a nightmare to be out there. There was nothing that looks fun at all at least from the perspective of somebody watching it on TV.

There’s a lot of suffering involved, but after a while, it takes a little bit more to look inside to see what you’re made of. First, I was an athlete. I remember 5k was a long distance. Now, 5k isn’t a long distance. After the 5k, a 10k was a long distance, half marathon and 100-miler. Three-day race is exciting. I get pushed out a little bit. You can’t go too far, but it’s the excitement of looking in and talking to yourself or having that mental toughness to keep moving forward when everything is trying to tell you to stop.

What’s it take for you to keep moving forward? You have to move forward fast all the time, but keep moving forward. I am a huge proponent. I love these team sports where the suffering isn’t just about you. Can you be a beacon? Can you inspire people? Can you mentor people? Can you galvanize your team to keep moving forward?

When all the things are going bad and nothing’s going in your favor, are you that person that people can lean on? Are you that person that can find a better way to get something done? Are you that person people can count on to keep moving the team forward? I got the chills right now. That jazz’s me up so much to be part of that. Not just being a leader of that, but also being a good follower of that. Being on the team is super important to me.

How do you do that? I’m on your team, four of us on the team, and all hell’s breaking loose. What goes through your mind? Why do you step up?

The good thing about the team is you don’t have to be the only person that steps up. As the race goes on, you may have your high or low days. Not only are you there to support your other teammates, but they’re there to support you as well. It’s understanding relationships and communication, when somebody is crying and whining for no reason, or there’s an actual reason why they’re crying and whining. You don’t have support.

BYW 43 | Mental Toughness
Mental Toughness: The good thing about being in a team is you don’t have to be the only person that steps up.

 

Being able to understand people and to find a better way to make sense of things to understand what their problems are and work through that with them is super liberating. It’s super exciting for me. It’s having the wherewithal to want to communicate, keep that relationship for the right reasons, and move forward there. It’s good listening skills, good communication skills, sometimes not good listening skills, and all the things inside. It’s like, “We’re just going to keep moving forward. Let’s go.”

It’s being part of somebody’s comeuppance. They are in a very low. Their feet hurt and whatever is bothering them. You are in that dark, shallow part with them. You are able to give them and encourage them something that made them come out of that trough. Hours later, they’re feeling good, and whatever’s bothering them is not happening. You have to be a part of that with somebody. You’re talking about deepening relationships and making connections with people. Listen first and talk later.

There are a lot of good lessons in there for us in the business world.

Sometimes we think about ourselves. We forget that the team is as important, if not more important than whatever you’re trying to accomplish. Maybe put all your jazz behind you and say, “What’s important for this person? How can we make this person better so that we all can move forward?”

Let’s go to the next thing that I heard you were doing. You sent me this text, “I’m about to do this row across the Atlantic.” How do you come up with this? Who thinks of these things? Why are you doing this? You love to row. It’s the worst. It’s not even a sport.

Rowing is always challenging. I’m a storyteller. I like sharing stories. I found myself a few years ago being in a place where I felt I was regurgitating past experiences, past stories, and nothing new to contribute. Had I not experienced anything new in my recent time that’s exciting, worth sharing, and inspiring for people, am I talking to talk and walking the walk? Am I sitting back in my rocking chair telling, “Back when I was this, I was that?”

I wanted a test. I wanted to stay engaged and stay involved. I tell people all the time, “Sometimes you got to choose hard things. You have to choose the wrench to do hard things that make everything else easier.” I found myself in a place where I wasn’t doing that. I was doing things, but I knew when I looked in the mirror, I wasn’t doing the things that I should be doing to keep myself spirited and inspired. I was looking for a challenge that was going to scratch that itch. You have to be careful what you put in the universe because it comes back at you fold fast.

Sometimes you have to choose the wrench and do hard things. That makes everything else easier. Click To Tweet

I’m hearing you were feeding others because I’ve seen you at your CrossFit. I know that you are constantly feeding other people. You can’t tell it from reading, but Chriss has a very loud voice. There is nobody that doesn’t know he’s in the gym at that moment because you are encouraging, yelling, and harassing everyone everywhere you go. That’s your thing.

That’s my whisper voice. That’s who I am. I love what I do. It just comes through in races. It’s who I am and what I do. It’s not changing. I love it. I’m looking for stories and experiences and wanting to walk the walk. We give advice to people all the time. Do we listen to our own advice? Do we do the things we ask people to do? I asked you to do hard things all the time. Well then, go do something hard, son. This was it.

What came through your mind when somebody asked you, “How did it happen that this is what you guys chose to do?”

This was a third-party experience. Our team captain, Brian Nicholson, and his buddy, James Hein, work together. They started to do this race a few years ago. It’s very unheard of race. There have only been less than 1,200 people that ever do it. For some reason, that race didn’t go, but it was on Brian’s mind for a long time. Brian was looking for people to make a team of four. I reached out to a friend of mine, Dan Cirilo, and said, “Do you know any person who would want to row the boat across the Atlantic Ocean?” He’s like, “Nobody would even entertain this crazy thing.”

Dan and I have a good relationship. He’s like, “I know the two perfect people.” It was myself and Brian Chontosh. Brian called us and said, “Does it sound exciting?” I’m like, “It sounds exciting to me.” No research, no nothing. I talked to Tosh. He’s like, “If you do it, I’ll do it.” We said, “Yes.” That was a few years ago.

You’re not somebody that rows all the time.

I am 5’9” and 165 pounds. I’m not even built for rowing. You’ve seen rowers. They’re gigantic. They’re 6’7” and 240. They’re huge. This was totally not up my alley. That was also exciting for me. If you asked me to ride a mountain bike, I’ll ride a mountain bike. I can go faster or slower. If you ask me to run, I can run faster or slower and paddle a kayak canoe. I have done all those things before. I’ve never rowed a boat or a rowboat, and never even had a boat in the ocean. Everything was new and exciting. Everything, I had to learn. That jazzed me up. It fired me up so much. I’m like, “This is going to be awesome.”

Was it more excitement or more fear? Was there any fear?

In the beginning or post?

Probably, in the beginning and during. If I was thinking about doing that now, it would be petrifying to me to think, “I don’t know what the heck I’m doing. I don’t even know I have a concept of what I said yes to.”

I felt exactly the same way. That was exciting for me. I’m like, “This is completely new and exciting. I’m capable of many things. Let’s see if I’m capable and can do well in this event that I know nothing about.” That was a few years ago when our training first started. I remember that I broke my neck. I had to get four new vertebrae in my neck. I didn’t get a chance to train for six months but then started training again. I get the two-year mark concept for weightlifting. Our team got a coach to help guide us through this experience of what we’re supposed to be looking for later on. It was nerve-racking. You know me very well. I’m an excitable guy like variety will. Rowing is not variety.

Let’s go to race day. I remember I sent you a text. I said something like, “What are you up to this weekend?” You said, “I’m going to do a little trial run or something for a trial row.” What does that mean? You said, “I’m going to go out and row for twelve hours.” Who rows for twelve hours?

We did some 72-hour rows in a garage. We’ve done lots of rows. We rode from Florida to Georgia. We did a lot of rowing. Other than that, we didn’t even compare to what we experienced on the ocean.

BYW 43 | Mental Toughness
Mental Toughness: We trained in Florida and did a lot of rowing. But all the rowing that we did didn’t even compare to what we experienced on the ocean.

 

That takes us through the start of the race. What was the start? How many boats were there? What was going on? What was going on in your head?

Forty-two boats in this race come in different classes. You have single people doing the whole 3,000 miles by themselves who are still out there rowing. You got singles, doubles, and 4s and 5s. We’re a four-person boat. All the boats are lined up. The Atlanta campaign runs the race. They do a good job of making it seamless from showing up in Spain, to getting your boat prepped up, to starting in the row. All the boats have a two-minute start separation. Our goal was to be the first American team ever to win first place. That was our goal. Our team manager is like, “We’re going to start. We’re going to do three-up,” which is 2 hours of rowing, 40 minutes of rest, and 2 hours of rowing. We’re going to do that for 3, 4, or 5 days.

I’m thinking, “Who came up with that? Is that even possible?”

It is possible. It’s crazy. That worked out well for us. We got out front quickly and maintain that 1st, 2nd, and 3rd place for a long time. We got in the first place. We’re 12 or 14 days into the race right around Christmas time. It was us in another boat, neck in neck, on the big ocean 500 to 600 miles off-shore racing, which is insane to think about.

In my mind, I would be trying to picture, “What the heck does this boat look like? It’s not like a little kayak.”

It’s 26 or 27 feet and has a small cabin in the stern about 6 feet long or 3.5 feet high. You can sit up in it. You can almost lay down flat in it. In the front of the boat, the bow of the boat, you have about a 6.5 to 7-foot cabin about 3.5-foot high. You could almost lie down in it. It’s about 4 or 5 feet wide. In between those two flat halls, there are 3 sliding seats and 6 doors. That’s it. There is some whole space put food and a watermaker on board, poop and piss in a bucket, a full ocean-going electronics package, full electronic navigation AIS, all the things I have, it’s all that was there as well.

It only had three seats because only three people are rowing.

Typically, most people row 2 hours on and 2 hours off, 24/7. That’s the typical way most people are doing the race. You get two hours of rest of which you have to make food, cook food, eat food, and clean your body. Make sure your body was recuperating at that time. Sleep, recover, get back on ore, rinse and repeat, 33 days, all night long, just rowing.

What is the ocean like out there in the middle of nowhere on a little 26-foot boat?

First of all, Mother Nature does not give a heck about you. She is going to do what she is going to do. She wants to give you a storm, and you get a storm. She wants to rain, and you get rain. She wants hot sun, and you get a hot sun. There’s nothing you can do about it. You fill your place in the universe real quick. You are a very tiny boat in a gigantic ocean where as far as you can see, is as far as you can see. There is nothing is in your way. You don’t see any other boats in the race. It’s very awe-inspiring, where you have the entire majesty of the sky, where you see every star that you can see. There’s nothing in your way. You can see through the galaxy. It’s crazy. The nights are dark as dark. The days are hot.

What’s the temperature like out there at night?

It was gorgeous. We roll without shirts on at night and short pants. It was nice. When we got closer to Antigua, it got a little bit hotter. A lot of guys row naked. I wore some sleeves to keep the sun off my skin during the daytime. Some guys had no shirts on. The temperature couldn’t be better. There are storms out there all the time. It’s Mother Nature, with high winds, big water, big seas, 30-foot swells, and 35-knot winds. You’re out there like a little cork in the big ocean floating around, going 3.5 to 4 knots.

The biggest challenge you ran into was what?

We had a myriad of challenges. We had some boat mechanical issues, which other boats didn’t get to experience.

What do you mean by mechanical issues?

There are solar-powered boats. The boats have two lithium batteries run by solar power that allows us to run all of our electronics and watermaker. The water desalinator is on board. We make the water that we use to make our food then all the electronic package is run on solar power. For some reason, we lost our batteries or solar power wasn’t working. The boats are auto-steered. It’s a GPS rudder. Without power, you don’t have a GPS rudder. You have to hand steer. You have to move your rudder with some lines, which is super challenging. That hung us up a lot, not just physically but also emotionally.

You’re in the first place, and all of a sudden, your boat shifts the bed. Now boats are starting to pass you and you’re trying to rectify or problem-solve. Our team did a fantastic job of navigating the 6 or 7 relatively major problem sets that we had on the boat, mechanically fixing things, and managing things. We did a fantastic job with that.

How did you keep going with no water?

Every boat has 15 days of emergency water and 15 days’ worth of food. We were allowed to drink some emergency water. One of our solar panels came back up. We’re able to make 20 liters or whatever for the team during the day. I had to ration stuff a little bit, which is cool. The boat still going to rows to get to Antigua. You make different decisions. If your car has got one wheel flat, don’t drive fast. You have to get to where you’re trying to go and manage that emotionally, mentally, and physically. Keep moving in the right direction. I keep having this thing in my head, “One more stroke closer to Antigua.”

There are some things you can’t control. Mother Nature, you can’t control. You can give the same amount of effort every single stroke. For 2 hours, you’re going 4 knots, and for the next few hours, you’re going 1.2 knots, the same exact effort. You have to manage a lot of emotional and physical management. It’s a lot. It’s a long race.

There are some things that you just can’t control. Click To Tweet

How many total miles was it?

It’s 3,000 miles. We did 2,970-something miles. There’s a point when you’re like, “I am 1,500 miles from the nearest land, and there’s as a bird. What?”

What the heck goes through your mind 1,500 miles in and you got 1,500 more miles to go? Did you ever want to quit?

No, I 100% emphatically never wanted to quit. I can honestly say that I’m not trying to be egotistical or braggadocious or whatever. There wasn’t a time when I didn’t want to get to row. Rowing was way more manageable than the two hours off. You have to manage many things, your emotion, sleep, food, your body, and all these things you have to do in a very short time. When you’re rowing, all you had to do is row. There’s not much else you can do but row. I made a goal of mine. You’re rotating every hour with a partner. You’re like, “My partner’s not going to roll one of my minutes. I’m going to do my 120. They’re going to do 120.” In our team, we did well with that making sure that everybody is participating as much as they could. It was awesome. I took rowing and resting seriously. That was my little idea.

Were you wearing gloves or no gloves? What were your hands like during all this? What was the part of your body that broke down the most during this event?

Me included, but most people have three contact points that wear out. The first one would be your butt. You’re sitting on a seat no less than twelve hours a day. You are sitting on the same bones, the skin starts to shake because you’re wet. In most of the races, either with sweat or salt water. To your skin, it sloughs and erodes off. It’s miserable. You’re sitting in the same spots over and over again for two-hour blocks. Even when you get off the row seat, you go back to your cabin, which is literally half a step away, and you’re sitting again. You’re sitting for 23 or 24 hours a day. Your butt takes massive trauma.

Secondarily, and surprisingly, your feet. I don’t know if you’ve been on a concept to rower with a strap that comes across your feet. Your hands are used to working and being tough, but your feet are always in shoes, and it’s relatively soft. That strap creates a lot of blisters on top of your feet. Unexpectedly, that tricking my brain a little bit is like, “I didn’t expect that to happen.”

The third thing would be the hands. Most people use either gloves, grips, or bare-handed. Bare hands is probably the best choice. Since your hands are in the same position, they blister. The blisters dry out, create callus and your hands are good to go. That takes about two weeks or maybe 10 to 15 days. My wife is like, “Do something with your hands because they are like 60 grit sandpaper. Don’t touch me.”

You rowed straight for 33 days. Did that beat the record by quite a bit?

The American record is by fourteen days. I was doing some research the other day. We wanted to hit first place. That didn’t happen. We took 5th place in the 4-man boats and 6th place in the overall race. Emotionally, you want to row hard. You want to the first place. That was what we were telling our sponsors and everybody. Sometimes that doesn’t happen. When you’re racing things, sometimes they happen, and sometimes they don’t. It was emotional that we didn’t do that, but people kept telling me like, “It’s not being in 1st, 2nd, or 3rd place. You rowed from the overall accomplishment.”

BYW 43 | Mental Toughness
Mental Toughness: When you’re racing, sometimes things happen, sometimes they don’t.

 

I’ve been trying to come to grips and wrestle with not hitting the podium but still what a magnificent accomplishment. On the Talisker Whiskey site, they have every race since 2015. I put our score and our time in there. Before this year, we only lose 7 or 8 boats forever faster than us since 2015. This year was a fast year. They’re obviously 4 or 5 boats faster than us, but still, that’s a huge accomplishment. The last American boat that finished was fourteen days longer than us.

Can you imagine fourteen more days than what you did?

There are still people rowing. I wake up every morning looking at the app that shows people are still rowing. How freaking awesome is that? I’d be bonkers by this. We talked about mindset and different ways to attack the problem. We wanted to race fast, so we didn’t take some things. We tried to stay hard and committed to our goal. Our experience was different. Some of them know they’re going to take two and a half months to finish the race. They’re attacking the beast and the race differently. Maybe not rolling as hard, taking more sleep, eating better, and all the different ways that you can tackle a race.

I’m like, “There’s no way I want to still be rowing.” If that’s what you set out for, it’s probably an amazing experience. Sunsets, sunrises, moonrises, and all the different things that Mother Nature throws at you are mind-blowing. It’s inspiring. You feel your place in the universe. You feel the sense of time and your space in the universe. It’s a gift I want to say thank you for because, before that, I was racing through life, not aware or paying attention. Now I’m like, “I’m going to be me right now.”

Was the hardest part of the race mental or physical?

The hardest part of the race was mental because the physical became routine. I got a row. With the intensity of rowing, how hard I row or how hard I don’t row is modular. It modulates a little bit, but you’re still just rowing. The mental thing of fourteen-hour nights, “I can’t do it again. I can’t eat this food. I need water. My butt hurts. This hurts.” All the things that get in the way of people accomplishing goals are there and don’t go away. They’re coming back every two hours and slamming you in the face, “My butt hurts. This hurts,” or whatever kind of thing is bothering you. They don’t go away, and they don’t get any better. You got to create a different relationship with them.

Take us to the finish line. You’re half a mile from the finish line. What was it like to see the land and then get to the finish line?

I’ll talk about scale for a second. What was it like to finish and see land? You can see land about a day before you hit land. For this race, what I love about what Atlanta campaign is they celebrate every single finish like it’s an awesome finish. You’re in contact with the race coordinators. You’re like, “I’m eight hours away.” They’re like, “Here’s your last bearing. Take this direction.” You are rowing. When you get close, they send out a jet ski and a video boat. Every finish for this race is live on Facebook.

Your last 20 or 30 minutes of crossing the line are filmed. There are flares and all this chaos. The boat is spinning around. You’re videoing. What you don’t realize is that you’ve been sitting down for 33 days, and you haven’t taken more than five steps. They are like, “Stand up and put your flare up.” You’re like, “I don’t even have any legs.” You finally finished. They get the photos and everything in the video. They’re like, “You got to get to the pier.” It’s another mile away.

You do the mile. They pull you up to the dock. The race coordinators are there, announcing your time, and telling it to everybody. Your family’s there. My wife and my sister were there. Other teammates’ families were there. You haven’t seen people in 30-plus days. You see nothing or talk to anybody for 33 days. It’s overwhelming. You hold the American flag. You’re on the boat still. You’ve got your sea legs and stuff. They’ve given you your plaque, you’ve done all the photos, and ask you questions, and then you take the first step off of the boat that you’ve been on for 33 days.

You haven’t stood up. You got no muscle. I’ve lost 17 pounds, and the world is rocking. You’re talking about sea legs. You can barely even stand up. Everything is wobbling around, and people are trying to give you hugs. It’s a lot. You’re trying your best not to man cry, but you do it anyway. Your wife loves you so much. She gives you a big hug. She’s like, “You stink,” but still gives you a kiss and hug. It’s amazing. Talk about eating real food for weeks. There is food and drinking beer. I don’t have the words to describe how surreal it is. It takes you days to realize that when you wake up, you don’t have to row.

You are rowing in your sleep. You can’t sleep more than fifteen minutes because when you’re on the boat, you’re like, “Is it my turn to roll?” You take 15 to 20-minute naps because you don’t want to make your partner wait for you. That doesn’t go away immediately. I didn’t stand up to take pee or poop for 33 days. I couldn’t even stand up and pee. I get out of bed and wobble, hit the walls, try to get to the bathroom, and sit down.

It’s overwhelming that 3 or 4 hours after you finish and all this stuff starts to settle down. We go back to the hotel. I’m taking my first shower in 33 days. Hot water hits me. I broke down, crying, sobbing, and overwhelmed that part of the journey is complete. I literally sobbed in the shower. I couldn’t even stand up and take a shower bath. I had to lie down in the water because it was overwhelming because your emotions were all over on the boat. You find like, “I’m done.”

Are you happy or sad?

I don’t even know if it was happy or sad. It was such a release of something like everything, “I don’t have to row. Look what we did. Could I have done better? Could I have done worse?” All I ever did was, “Was awesome, lifting, demeaning, or all the things?” It floods out of you. I’m speaking for myself. I don’t know about my other teammates. Tolerance for people is very short. Everything is different. Time is different. Everybody is like, “Let’s do this.” I don’t want to do anything, and I want to do everything. It is exhausting. You have no land muscles, all your land and leg muscles. I didn’t push anything for a month and a half. Everything was wobbly. I’d walk five steps and take a nap.

I was trying to get you on the show even sooner, and you were avoiding me.

I couldn’t process it. I won’t stop wobbling. One of the couples is like, “Let’s get on the podcast.” I’m like, “I don’t even know what I even say to the podcast because I can’t even process enough yet.” It’s like the reintegration into the world about all things. We rowed hard, ate food, and we finished. It hadn’t come. I’m still having trouble articulating. There are so many lessons to learn, “What could you do better? Would you do great?” All the things, “You didn’t hit the podium but still did a fantastic race.” It is taking time to intellectually and emotionally bubble to the surface to share.

What was it like walking into your Trident Athletics for the first time?

I secretly came home for two days and didn’t tell anybody because it was a lot. It was overwhelming support. The gym put up two rowers in the back of the gym where people rowed for the whole month, which is awesome. We raise a lot of money for our cause, Big Fish Foundation. There is a two-part story here. I didn’t share this, but I had a bit of a sweet finish because my dog died six hours after I got off the boat. I don’t think he was diagnosed with DCM. I’ve been gone for two months, rowing. He has been taking care of my wife and doing other things.

I laid down that first night, try to get some sleep, popped up and had a visceral conversation with my dog, wobbled to the bathroom sat down, peed, got up, hug my wife, and the phone rang, “Your dog died.” I got a bittersweet thing. Here’s what’s super crazy. Another teammate’s dog died the day before the race. It’s weird how this was bracketed in with sorrow, emotion, relation, depression, excitement, and all the emotions. You put four Navy SEALs in the boat, and what they can do well was row really hard.

Can you handle other stuff that Mother Nature is going to throw at you? It’s been more than a rowing race for me. Personally, it’s been it’s a journey of all these different emotions. You’re talking about coming back to the gym. There is much support. I’m so excited. It’s awesome. It’s hard to receive everything at one time. It’s someone petering in a little bit because I want to show my appreciation for your support as much as you’re supporting me.

BYW 43 | Mental Toughness
Mental Toughness: It’s been more than just a rowing race. It’s been a journey of all these different emotions.

 

I’m doing a little bit. If 1 or 2 people come up, I’m like, “I want to let you know that I’m gracious and grateful for you. I appreciate all the stuff that you’ve helped with my family and my wife when I was gone. I want to show appreciation for that. I’m still taking it slow.” I can do ten push-ups right now in case you wondered.

You’re used to giving so much. You’re used to being such a giver and encourager, and then it’s probably hard to accept it.

It is. It’s new. Everybody is excited. They see some things that I am learning to see now. What a great adventure and accomplishment. Half of me is still like, “We didn’t make it to the podium,” but they helped me with that, which is good. I’m a blessed man. I’m grateful.

At least for me, I’m thinking not a chance in hell I will ever try something like that. I’m happy to know somebody that did. That is never going to be me.

My wife was doing a little research. She’s like, “There’s data out that says over 25,000 people have summited Mount Everest. Less than 1,200 have done this race.” I was like, “That’s pretty awesome.”

What’s next for you now? Have you ever thought of that?

It’s interesting because, in my whole life, I’ve always had something out that I’m struggling with or working for some kind of goal out there, which is one of the reasons I chose this race because I was missing that for a little bit. On the boat, me and my BFF promised each other that we’re never doing anything harder ever again, “I’m never suffering again.” I’m off the boat. I’m like, “I might have lied to him.” I don’t have a specific event in mind, but I know I want to have fun during that event. I want to do it with people I care about.

Now I’m telling myself, “I don’t care about how I finish or whatever.” That’s the truth. I’ve already signed up for 4 or 5-mile trail hikes in my local area here because I need to do something to get my body strong again. I’m going to walk those. I’m pretty excited about that. I’ve got a little small half marathon scheduled at the end of March 2023. I’m going to walk that. I might run and walk that mostly.

I’ll just do it. It’s hard for me to train with nothing. It’s challenging. I love training. I need something to kind of, “That’s on the books. I’ll go and fiddle through that.” In my dark soul, the angry and the dark Chriss you were talking about quitting earlier, I don’t remember but I didn’t finish arrowhead 135-mile, middle of the winter sled pool. That’s on my mind. I don’t know about that yet, but that’s where I’m at. I’m not in a rush to do anything. I’m in a rush to support my family, be a better human, have relationships with people, share experiences, mean my hugs, and say, “Thank you,” and mean it. I’m in a rush to stay in touch with my emotions.

Here’s the last question. When you’re doing all those that rowing and it’s got to have been monotonous, are you guys talking? Are you quiet? When you’re quiet, what are you thinking about?

I can say that our boat had a lot of challenges. Two and a half to three weeks into the row, the two Bluetooth speakers that we brought were destroyed by saltwater before we listen to music on the boat. For the last three weeks, no music. You guys had ear buds or whatever. You have music or you’re listening to a book, but it’s weird on the boat because it’s not like this interaction or this collaboration anymore. Sometimes we did that. While we had music, it was great. You stay in tune and play.

Once that was gone, it added another complex layer of like, “This challenge is not about rowing a boat. It’s way more than this,” but it also gave you a chance to get in touch with self, be open with your teammates and talk about man crap. It gave you an opportunity to be a good listener, encourage when people are down, express your suffering, and not be judged for it. It gave you all these different opportunities that we don’t normally take in alpha males lives. They gave you plenty of opportunities to express yourself.

What’s the biggest thing you learned about yourself during that 33 days?

It’s okay to be quiet.

It is hard for you.

Our team is Shut Up & Row. I’m a better way guy. I like to share my ideas. I stepped on the boat with the intention of doing more listening, contributing, then sharing my better way. We got a team captain. We got four strong alphas on a boat, “You don’t need another chef, but you needed somebody to be the yes man for a while.” I took that role on, which was illuminating for me how much more I heard. It was illuminating for me like, “I have much to say right now, but I’m not.”

It was exciting for me to go like, “I would have done it differently.” This problem happened, “I could have done it faster and better,” but not and be okay with that. That was a big takeaway for me. It is a big learning experience for me. Now in the real world, I’m like, “I don’t have to always share my better way. It’s still better to not get crazy.”

If readers are like, “I would love to have Chriss come and talk at one of our events. I’d love to follow Chriss, learn more about him, and see what he’s doing,” because I know you have a whole program on the mindset. Maybe spend a couple of minutes talking about what you teach in Trident Mindset because you live it on top of just teaching.

Our program is called Trident Mindset. It’s an online education program that helps people develop mental toughness. The rub is this. Most people think that mental toughness is about being physically hard and only doing hard things. It’s not. It’s about being in choice because when you’re in choice, that’s when your happiness starts. Trident Mindset is an app that helps you discover how to be happier, how to remove some anxiety, relieve stress a little bit, and ask for the things that you won’t need so it empowers the mental toughness that gives you an opportunity to be in choice for the things that make you happy. People forget about that.

Most people think that mental toughness is just about doing hard things. It's about being in choice. When you're in choice, that's when your happiness starts. Click To Tweet

We have twelve tactics that have a lesson every single day on how to employ some of our tactics in your normal everyday life. It’s not rocket science but some tactics that you may build upon your life to relieve some stress, reduce anxiety, and increase your happiness. That’s what it’s about. You can reach me at CSmith@TridentMindset.com. I’ll answer every single email, not timely, but I’ll answer it.

What’s your website?

TridentMindset.com is the website for Trident Mindset and the same for Instagram.

I had been looking forward to this. I’m still glad we are talking to catch up. I’m sure we’ll talk more soon. It’s amazing stuff you’re doing. Those are things that the rest of us wouldn’t even consider. Thanks for pushing through, completing those, and making it happen.

It feels good to be home, and thank you.

 

Important Links

 

About Chriss Smith

BYW 43 | Mental ToughnessNavy SEAL, Entrepreneur, Extreme Adventure athlete, Husband, Family Man & Dog Lover. I have the unique ability to relate to people from all walks of life. It’s not just about becoming a SEAL but also about the journey once we leave the SEAL Teams.

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Podcast

The WHY of Better Behavioral Marketing Strategies With David Anderson

BYW 42 | Behavioral Marketing

 

David Anderson was bullied as a kid mainly because of his height, pushing him to keep a low profile. Despite this, he chose to defy other people’s perspectives and look for a better way to live. With enough hard work and perseverance, he found his way to the White House and started a full-service agency focusing on behavioral marketing. He joins Dr. Gary Sanchez to discuss how he finds better ways to influence people in approaching a brand, product, or service. David also explains how marketing strategies are being simplified to cope with the fast-paced digital world, particularly with the rise of artificial intelligence.

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The WHY of Better Behavioral Marketing Strategies With David Anderson

Welcome to Beyond Your WHY show, where we go beyond just talking about your why, and helping you discover and then live your why. Every week, we talk about one of the nine whys. We bring on somebody with that why so you can see how their why has played out in their life. In this episode, we’re talking about the why of better way or to find a better way and share it. If this is your why, you are the ultimate innovator. You are constantly seeking better ways to do everything. You find yourself wanting to improve virtually anything by finding a way to make it better. You also desire to share your improvements with the world.

You constantly ask yourself questions like, “What if we tried this differently? What if we did this another way? How can we make this better?” You contribute to the world with better processes and systems while operating under the motto, “I’m often pleased but never satisfied.” You are excellent at associating, which means you are adept at taking ideas or systems from one industry or discipline and applying them to another, always with the ultimate goal of improving something.

I’ve got a great guest for you. His name is David Anderson. David is at the forefront of entrepreneurship, board leadership, and visionary growth. That’s where you will find him. He’s a strategic growth driver, problem solver, synergist, mentor, and quality visionary. His passion for launching, transforming, and scaling a business in challenging economic and crisis situations are evident from the moment you meet him.

David has garnered comprehensive international business experience via working in the White House and serving in several blended roles at Entrepreneurs’ Organization or EO. During his global experience, he has communicated and built strong relationships with leaders from all over the world. He’s the CEO and Co-Founder of Off Madison Ave, an advertising and marketing company.

David seamlessly navigated business survival challenges during the 2007 to 2008 crisis, 9/11, and the death of a partner with intellectual honesty, strategic influence, and deep fiscal stewardship, growing business by 20%-plus in 2021 with consistent year-over-year improvement. At Off Madison Ave, David expertly guided customer behavior by generating big ideas, and constantly perfecting the marketing mix across multiple channels. He identified lucrative market opportunities, inspired a passion for the brand, and drove customer acquisition and retention. David, welcome to the show.

Thank you very much, Gary. I need a copy of that. I sound good there. Who wrote that? I wish I could say so many nice things about myself.

It was impressive. It was very long. We’re going to get to unpack it and dive into that a little bit. Where are you now? Where do you live right now?

I am sitting here in Tempe, Arizona, right by the ASU campus where I also went to school. As we were talking a little while ago, it’s a frigid 61 degrees in Arizona, which for us is brutal. The rest of the US is laughing at us.

No sympathy at all. From most people, you’re going to get none. I was up in Denver during the holidays. It was -14, windshield is -27, so 61 is not frigid.

We’re spoiled rotten here.

Take us back to your life. Where did you grow up? Where did you go to high school? What were you like in high school?

For all the old people on here, I’ll give you the Reader’s Digest version. They know what that means. I was born in Arizona but I lived here for only a couple of years. Interestingly enough, me being an entrepreneur almost my entire life, and my dad was a total corporate guy. He got transferred back to Manhattan. We lived in New Jersey, but all of our family was here in Arizona, so I spent a lot of time here.

I came back and went to ASU. It took me more than four years. We won’t go into how many years or my GPA. After that, I needed a change and ended up back in Washington DC for a little over four years. Those are some of the most fantastic learning and fun times of my life, and then back here in Arizona in the early ’90s where I went to work for somebody for a short time. I started my serious entrepreneurial ventures which I’ve been in for 25-plus years now.

David’s why is to find a better way and share it. How he does that is by challenging the status quo and thinking differently. What he ultimately brings are simple solutions to help others move forward. David, back to high school real quick. What were you like in high school? What was it like hanging out with you?

To translate how you explained a better way, we drive people crazy because we’re never happy with anything. We’re always like, “What if? How about we do this? How about we do that?” To be totally honest with you, I wasn’t like that in high school. I have evolved. I was more fly under the radar. Most people from high school probably wouldn’t even remember who I was.

In a lot of ways, it was, “What could I do to get by? I was taught by my dad who started work in a Fortune 25 company in their warehouse and became a senior vice president. I learned the value of a hard work ethic all through high school work and college work. While I am the smartest tool in the shed, I will outwork anybody. I work harder and do that.

I had the absolute privilege of working for two presidents of the United States. For political reasons, I won’t get into them at this point because of the state of politics now, but I learned some valuable lessons. One of the biggest was the importance of the people you have around you. You’re only as good as the people that you have around you.

You are only as good as the people you have around you. Click To Tweet

I worked in the Executive Office of the President. I got an up-close view of some of the most amazing people you will ever meet, politics aside and all that. I learned a lot. I learned about people who had that why and that vision thing of what it was going for. That’s where my transformation started. I was pretty young when I did that. I was in my mid-twenties. I wish I would’ve paid a lot more attention to the learnings that I’ve had. I was a late bloomer. I didn’t get all of this until later on in life.

Let’s talk about this fly under the radar thing. Why were you a fly under the radar? I would love to hear your perspective. How tall were you in high school?

I am not a tall guy. I’m 5’5 or 5’6 on a good day. Two boys in their twenties both tower over me. I was bullied a bit as a kid too. I changed schools when I was in fourth grade. It was a pretty brutal experience. I talk about that now. Being shorter and being bullied, I know that all had an effect on me being my real self at a younger age.

I had no idea because I can’t tell on a screen how tall anybody is. The reason I mentioned that is because I had a similar experience. I grew late. I grew up mostly after high school. I know that experience of looking younger than everybody. How that can maybe keep you more in your shell, until finally you get out and realize, “I’m just as good, if not better than everybody else here. Let’s go rock and roll.”

In high school, you’re judged in a different way. I am an average athlete at best. In high school, that means a lot. I wasn’t part of the cool crowd and all of that. Life has a lot to do with who you associate yourself with, going back to what I said before of what I learned. It was simpler to keep a low profile.

Otherwise, you get picked on. Off to ASU. What were college years like for you? When you got to college, how old did you look?

I don’t look young anymore. Luckily, everybody can’t see me on screen. Most definitely, if you stand me next to some of the football players with full beards, 6’3” 200 pounds. I looked young going through college. College is where I started seeing some of my potentials. I wrote a book and some other things now. I joined a fraternity and I became president of my fraternity. My journey is from being the president of my fraternity to working in the White House type of thing. I started learning that I had a voice. Don’t let external factors and people judge you. You control your own destiny. It was during that college time that I started and had opportunities for leadership positions. Honestly, people are pushing me into them, not me actively seeking them.

BYW 42 | Behavioral Marketing
Behavioral Marketing: Don’t let external factors and other people judge you. The one who control your destiny is you.

 

You had to find a better way as you went along to deal with what you were dealing with. Whether that was in your own head or anybody else’s head, you had to find a better way. You had to think differently. You were never going to be the 6’5” 250-pound guy. That wasn’t you.

No. I don’t know how much you’ve read or heard Brene Brown speak. Without a doubt, I was a victim of my own stories. The stories we tell ourselves are defining us. I was just fortunate enough to have some people in my life that pushed me and a lot of luck. I’m not going to fool anybody. I ended up working in the White House because I met a girl at a party one night who worked there.

She introduced me to some people there and took me under their wing. They pushed me to be what they saw in me, rather than what I thought of myself. My work ethic had me take advantage of that. Now, I try to do the same thing for people that work for me and others. My mentoring and my coaching are to help other people reach their full potential. My purpose and my why is to help people and companies thrive. That’s what I’m about and what my why is. A lot of that is a better way and helping people realize there are better ways.

You graduated from ASU. What was your degree in?

In Finance.

You never imagined you would go to the White House.

I took one Political Science class in college because I had to or it was an elective. Three years later, I am flying on Air Force One. I’m traveling around the world in the Executive Office of the President. It’s strange how life works, but that’s exactly what happened.

Take us into your very first day at the White House.

On the very first trip that I did my role, I was an elite advance person with the president. I would travel ahead of him and with him wherever he traveled, domestically or internationally. I would go somewhere between a week and three weeks ahead of them, depending. International was more. I never worked directly in the White House because I was always out on the road doing things.

On my very first trip, I had no idea whatsoever. It was close to DC. The next thing I know, I’m standing in a field waiting for Marine One to land, the steps come down, and I’m 20 feet from there. It was just striking, the person but also what it takes to get around, the amount of detail that goes into it, and the behind the scenes stuff. Everybody thinks it shows up on TV the way they see it. It’s always choreographed.

I’m struggling to put this together. You go from a fraternity president at ASU. Your first gig at the White House is working with the president. How the heck does that happen? Versus the other people that start at the bottom, cleaning the toilets or whatever they’re doing and have to work their way up, or working with a senator. You start with the president.

It was sheer luck. There was a stint working in a bar in between there. Just a little bit more background of how it happened. Right before that, I moved to Washington DC with no job whatsoever. It was just a place I wanted to go. I lived in a hotel for my first week until I found a place to live. I was working on Capitol Hill for a United States congressman. There are a couple of things that I did for a senator and a congressman. I had this introduction to DC. Once I was there, I met a person at a party one night who helped give me an opportunity to do the advanced thing in the White House.

You were there for a couple of years, and then decided it was time to get out of DC? How did that happen?

The president I was working for lost. I decided that I didn’t want to be a lifetime politics DC person. It was an incredible adventure for four years, but it was time to go home and figure out what to do there. On my way driving back to Arizona, a friend I worked with in DC called me and said, “I have a PR firm here in Washington DC, but I’m from Arizona. Someday, I might want to live back in Arizona. Would you want to open an office for me in Arizona?”

I didn’t even know what a PR agency was. I got home a couple of days. I went to the ASU bookstore. I remember this clearly. It wasn’t all digital back then. I looked up books, PR 101, 102, and 305. I literally sat on the ground in the bookstore for probably three hours reading through all these textbooks. After a while, I was like, “I’ve been doing PR. PR is politics.”

I’ve been doing it and so I said, “Sure. Let’s get started.” Gordon C. James Public Relations. He’s a good friend of mine. I just talked to him. He’s an amazing guy who gave me a great chance. That’s how I ended up in marketing in PR. After a couple of years working with Gordon, I did a brief stint at another place, and then for a whole variety of reasons, I started Off Madison Ave with my business partner still to this day.

What is Off Madison Ave?

We are a full-service marketing agency with a real emphasis on behavioral marketing. It’s how you get people to change behaviors towards the better way mentality. Back in the older days, there was a saying by a very famous marketing person, “50% of my marketing dollars are wasted. I just don’t know which 50%.” Marketing has evolved. It can be very measured and very focused now.

Marketing is all about changing behaviors. It’s about building awareness and changing consumer behavior to try your brand. Brands are built by how the interaction with your brand is. Brands constantly have to look at a better way. What’s the stat? Thirty years ago, only 25 of the Fortune 250 are even still around, 25 years later. It’s some statistic like that. I butchered that. There is a significant history of brands that don’t keep up, don’t find a better way, and don’t change. They go out of business or get gobbled up by somebody much bigger because they’re not constantly looking for that better way.

Give us an example of what you mean by how to get people to change their behavior. What would be an example of something like that?

There’s BJ Fogg who wrote the book, Tiny Habits. BJ Fogg teaches at Stanford University and is also known as one of the gurus of behavioral marketing. It’s about the messaging and triggers. What motivates somebody to change a behavior? My wife doesn’t let me go to grocery stores because I come back with everything except what she sent me for.

How many people buy the exact same brand every time? “I get that milk. I buy that peanut butter. I always drink Coke, not Pepsi or nothing else.” What do you need to do to change people’s behavior to try a different brand? What is the stimulus that you need to give to get people to try something different and change their ways of doing it?

There is a science behind it. It goes to how you say things and what the motivations are. How do you learn from people’s behaviors with one brand, product, or service? How do you translate that into getting them to use a different brand or service? There’s science behind it and the steps that you take to get people to do that.

Would you be able to give us an example of how you’ve done something like that, or how a company has done something like that, getting people to change a behavior? What would be a product that you could think of that illustrates that?

You can see it a lot. There are some classic brands that do it a lot. The Nikes of the world. Even the Starbucks of the world. They entice you to order larger sizes of drinks that they have just by the points. Loyalty programs are great ways to get people to change their behaviors because you’re incentivizing them. You do so much of this. As of Tuesday, Starbucks added the number of stars for me to get another drink.

That’s a great way of doing it. A loyalty program is a great way to get people to change behaviors and go to places. We do a lot in travel and tourism. Through marketing, people who do the same thing every year can show similar activities that they do. Outdoor adventure people like to do outdoor adventures. What type of things do you message to them to get them to try something different? Does that make sense?

Yeah. Maybe even something as simple as when you go through a drive-through and they suggest with what you are ordering, “Would you like an apple fritter?” You never even were thinking about an apple fritter.

The significant increase in programs where you pay a flat monthly fee entices, “I paid one fee to this company.” My carwash, even though they’re a client of ours, Cobblestone. It’s $30 a month. I can go as often as I want, whenever I want. How many times am I going to go to a different place once I’m tied in there? They’ve locked in my behavior now too. By the way, I get points every time I do it that get me to free polishes and all of that kind of stuff that goes there.

How about Costco? People’s behavior is to go on Saturdays and Sundays to get snacks and food samples. Have you ever seen people go there to get samples? It’s ridiculous. People stand in line to have a little cup of three M&Ms to try to go there. It programs people, “We’ll do that.” You can even get a Coke and a slice of pizza for $1.49 at Costco. People take their whole families. It’s all the behaviors that build on to get that there.

I didn’t realize there was a science to it. I guess it makes sense that there would be, but you got to think it’s trial and error. If somebody gives it a shot and says, “It worked, it didn’t work.” There’s a whole lot behind it that we don’t even know.

With the continued growth of AI, it’s going to become more prevalent. It’s building digital personas for customers. We have another company called LighthousePE, which is a SaaS software product that embeds in any branded app that’s using location and other indicators. It’s all about building an individual’s behavioral patterns to send them the exact right messages at the right time to get them to take action.

Does AI excite you or scare you?

A little bit of both. Some of this is this chat thing where you put a few words in of what you want. I have one son still in college, and I had no idea how prevalent it was until he swears he doesn’t do it. I’m like, “Yeah, right.” Kids are writing their entire papers. “I need a 3-page paper, 1200 words on Roman Empire,” and it does it for you. It’s that kind of stuff.

I also saw a 60-minute story that professors are now like, “How do we make assignments that work around that?” The human mind will always find ways to work around AI. What does it mean for job growth in the future? I don’t know. There are a lot of unknowns as AI continues to be embedded in more parts of our lives.

BYW 42 | Behavioral Marketing
Behavioral Marketing: The human mind will always find ways to work around artificial intelligence. There are a lot of unknowns as AI continues to be embedded in everyone’s lives.

 

It’s the same with me. I am excited but nervous about it. I’m scared of where this is going to take us. What’s the endgame here? Somebody was telling me that when the telephone came out, people were predicting the end of the world. It’s going to change everything. No one is going to have a conversation. Nobody is going to know each other anymore. They’re just going to do it over the phone. The end of the world is coming. Of course, it didn’t. The same thing is being predicted for this. Interestingly, I had an interview with a gal who’s an AI expert. We had this same conversation. You also have been participating quite heavily with EO.

Absolutely. If I could go back a little bit to what you said, I think you’re spot on. We will continue to learn, adapt, grow, and change. Right now, we are in a massive innovation change with the proliferation of social media. How are we handling that? Look what it’s done to our political environment. Look what it’s doing to creating good and bad around the world.

Just like when we went from the agricultural to the industrial revolution. There was a massive change. The growth of urban cities. We figured it out. Going to better way, I would say better way without thoughtful consideration for the ramifications of a better way can lead to a lot of challenges. That’s somewhere where people like me think, “Better way. Do it differently.”

My team here is the one saying, “Dave, that’s interesting but let’s think about the ramifications of that.” Play chess rather than a quick game of checkers. I think we can all do a better job. I’m a better way, but I need a significant counterbalance to that in my personal and professional life. I just wanted to add that in because I agree totally with you. Better ways sometimes get way out in front of themselves. It has led me to get myself in trouble more than a few times going on.

Entrepreneurs’ Organization is a fabulous organization. They have over 17,000 members now in 62 countries around the world. I had the privilege of not only serving on the global board of directors but also as the global chair up until July 1, 2022, when my term ended. Talk about a group of constant better ways. EO has almost 150 global staff around the world. Just think what those poor people go through with all of us better wayers.

There are a lot of people that won’t know what EO is. What is the purpose of EO? What has it meant to you? Why did you get involved with it?

It is the largest community of entrepreneurs in the world, so it’s having like-minded people. One of the core functions, but by no means the exclusive, is our CEO forums. They are founders entrepreneur forums of around 10 members within each chapter in almost 220 chapters around the world now. That’s where our brain trusts are.

There are boards of directors and boards of advisors. That’s where we go and talk about the best of things happening to us and the absolute worst of things happening not only in business but in our professional lives. You can’t separate the two, especially for entrepreneurs. We don’t get to drive home or walk downstairs now in this new world and switch on and off. It’s about supporting, prospering, and doing entrepreneurship in a way that changes the world.

I firmly believe that if we got rid of every politician in the world and put entrepreneurs in place for them, and there are some entrepreneurs in government, we work to solve problems and make it a better place and stop arguing with each other. We don’t have the luxury of sitting around and arguing forever. We have to get stuff done. We move forward. I believe entrepreneurs do this. I’ve been in situations where I’ve been at events with people from Pakistan and India sitting at the same table or from Israel and India. It’s an amazing network of people around the world that are working hard to make themselves better, but also the world better.

When I was speaking at the EO Arizona group, it felt like these are my people. These are the people that are out there doing stuff. They’re taking risks. They’re getting their butts kicked, and they’re kicking butt both. It was fun to see. It’s exciting. These are people that are excited about what they’re doing.

It’s also an extremely authentic group. I can meet an EO anywhere in the world and be like, “How is it going?” They’ll be totally honest, “I’m having the worst year ever right now. Not only is my business down, but I’m also getting a divorce. My son is challenged with mental health and drugs.” It comes from a place of instimacy or instantly being able to be intimate with other people about how life is.

There’s no fakeness. This is how it is. Ninety-nine percent of that time, that person will be like, “I’ve been there myself before. Let me help you. Let me introduce you to such and such. I know some people that might be able to help you.” I’ve met literally thousands of EO’s board members. I can count on one hand the people that I was like, “I would never want to hang out with this person.” It’s good people.

What was your position?

I was the global chair for the entire organization.

What does the global chair do?

Lots of things. It’s a corporate board. We have a CEO. We have 100-something staff members around the world. We have fiduciary responsibilities. The board and especially the chair and all board members were also worldwide ambassadors for the organization. Also, it was very common for places that I went to in other countries to meet with government officials or other significant entrepreneurs to help promote entrepreneurship in those communities.

My viewpoint and many others are if you look at the world, entrepreneurs are the vast majority who create jobs. We create jobs. We provide security to people. We are the backbone of the worldwide economy when you look at entrepreneurship and the number of people that they employ and where they are. It’s a passion of mine of spreading that entrepreneurship and also helps fellow entrepreneurs around the world.

Entrepreneurs are the vast majority who create jobs around the world. They are the backbone of the worldwide economy. Click To Tweet

I’m sure we have a favorite person in common, Warren Rustand.

Yes. I know Warren very well. He lives right here in Arizona, down south a bit in Tucson. I know Warren extremely well. He’s a fabulous leader and a person who also has given his all to help make entrepreneurs better around the world. He’s a very excellent gentleman.

I had him on the show a while back, and it’s one of my favorite interviews. It was interesting. I don’t know how he did this, but no matter what I asked him, he had an incredible answer. It was not a basic answer. I’d say, “What does it mean to be a good leader?” He said, “There are four things to that.” I’m like, “How would you know there are four things to what I was going to ask you?” It was so crazy.

Great, Gary. You just raised the bar for me significantly.

I’ll ask you the last question. What’s the best piece of advice you’ve ever been given or the best piece of advice you’ve ever given?

I said it earlier. Don’t let others define you. Never underestimate yourself. One of my favorite books is Grit by Angela Duckworth. What we do every day in our business life and personal lives requires an immense amount of grit. We’re going to have setbacks. If you don’t think you’re going to have setbacks, you’re delusional. It’s how you respond to them.

BYW 42 | Behavioral Marketing
Grit: The Power of Passion and Perseverance

I have a 23-year-old and an almost 21-year-old. That’s what I tell them all the time. You know what? It’s life. You’re going to have setbacks. It’s how you respond to those setbacks and the grit that you show that will define you. Never let anybody else define you. Never give up. Just have grit because it’ll get you through the worst of times. The good times will come again.

I love it. David, if there’s somebody who wants to get a hold of you, wants to follow what you’re doing, and wants to look at your company, Off Madison Avenue. What’s the best way for someone to get in touch with you?

You could look at OffMadisonAve.com. I also have a personal website for some of the coaching that I do and the board of directors stuff that I do. It’s DWALeadership.com. My name’s David Wayne Anderson. The email is DWA@DWALeadership.com. You could go to the website or email me directly and learn a little bit more. I’m on LinkedIn. There are probably about 3.5 million David Andersons. It’s one of the most common names there is. You could find me, David Anderson, at Off Madison Ave or even in Phoenix, Arizona, you’ll find me.

One last thing before we end because we didn’t get to talk much about it. What kind of coaching do you do? Who would be an ideal client for you?

I work to help build high-performing teams. We all know that you can have the best strategy in the world, but if you don’t have a high-performing team to execute against it, your strategy will never get executed the way to get real results. I work with CEOs, but I also work with managers that have teams and how to make them better leaders.

If you don’t have a high-performing team to execute your best strategy, it will never deliver real results. Click To Tweet

I’m not complete yet, but I’m willing to also become a Marshall Goldsmith certified business coach. Marshall Goldsmith is the number one business coach, rankings many times over. My favorite book which falls exactly in line with the better way is What Got You Here Won’t Get You There. I’m a big believer in that. It takes a team. As I’ve told you early on, you can only do so much as an individual, it’s the team you build around you.

I love it. David, thank you so much for being here. I really enjoyed it. I look forward to staying in contact with you.

Sounds great. Thank you very much, Gary.

It’s time for the last segment, which is Guess Their Why. I thought what we would use is Patrick Mahomes. Patrick Mahomes is the quarterback for the Kansas City Chiefs. If you know anything about him, he’s the next coming of the best quarterback to be. He’s already surpassed so many of the best quarterbacks, including Tom Brady. He’s only been in the league for five years, but what he’s done in five years surpasses what anyone else has done in those five years. Does that mean he’s going to be the best of all time? No. Is he on that trajectory? Yes. What do you think his why is? If you know anything about him, I would love to know what you think.

I think his why is challenge. I think he does things differently. He doesn’t follow the rules. He doesn’t throw the ball like anybody else. He doesn’t play the game like anybody else. He thinks outside of the box. He sees a different world than all the other quarterbacks before him. He’s not stiff in the pocket and just throws a particular one pass. He’s all over the place in what he’s able to do and willing to try.

I believe that his why is to challenge the status quo. Let me know what you think. Thank you so much for tuning in. If you have not yet discovered your why, you can do so at WhyInstitute.com with the code PODCAST50. If you love the Beyond Your WHY show, please don’t forget to subscribe. Leave us a review and rating on whatever platform you are using. Thank you so much. I will see you in the next episode.

 

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About David Anderson

BYW 42 | Behavioral MarketingImmediate Past Global Board Chair at Entrepreneurs Organization (EO), Chair LighthousePE Advisory board, & Many Non-Profit & Profit Organizations

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Podcast

The WHY Of Make Sense In Analytics With Kavita Ganesan, Opinosis Analytics

BYW 41 | Opinosis Analysis

 

Are you someone who seeks to solve complex and challenging situations, even the problems of other people who view you as “smarty pants” or someone who doesn’t listen? Your WHY is of make sense! In this episode, Kavita Ganesan, the founder of Opinosis Analytics, shows how her WHY of make sense allows her to find solutions to AI problems that companies face. Kavita’s expertise demonstrates how AI functions in many businesses growth. Cultivate your passion for making sense of complex situations by tuning in to this episode today.

Watch the episode here

Listen to the podcast here

 

The WHY Of Make Sense In Analytics With Kavita Ganesan, Opinosis Analytics

In this episode, we’re going to be talking about the Why of Make Sense, to make sense of the complex and challenging. If this is your why, then you are driven to solve problems and resolve challenging or complex situations. You have an uncanny ability to take in lots of data and information. You tend to observe situations and circumstances around you and sort through them quickly to create solutions that are sensible and easy to implement.

Often, you are viewed as an expert because of your unique ability to find solutions quickly. You also have a gift for articulating solutions and summarizing them clearly in understandable language. You believe that many people are stuck and that if they could make sense of their situation, they could develop simple solutions and move forward. In essence, you help people get unstuck and move forward.

I’ve got a fascinating guest for you. Her name is Kavita Ganesan. She is an AI advisor, strategist, educator and Founder of Opinosis Analytics. She works with senior management and teams across the enterprise to help them get results from AI. With many years of experience, Kavita has scaled and delivered multiple successful AI initiatives for Fortune 500 companies, as well as smaller organizations.

She has also helped leaders and practitioners around the world through her blog posts, coaching sessions and open-source tools. She holds degrees from prestigious computer science programs, specifically a Master’s degree from the University of Southern California and a PhD from the University of Illinois at Urbana-Champaign with a specialization in applied AI, NLP, Search Technologies and Machine Learning. Kavita has been featured by numerous media outlets including Forbes, CEOWorld, CMSWire, Verizon, SDTimes, Techopedia and Ted Magazine. Kavita, welcome to the show.

Gary, thank you for having me. I am very excited to be talking to you.

Where are you? What part of the country are you in?

I’m in Salt Lake City, Utah. That’s where I am.

Where were you born? What was you like growing up?

I was born in Malaysia. That is South of Thailand and North of Singapore. It is part of Southeast Asia. That’s where I grew up. I came to the US when I was around twenty years old. I was a very quiet individual, observant and reserved but very sharp and smart in academics. I did well in school. After my Bachelor’s degree in Computer Science, which I did well in, I got admission to the University of Southern California in Los Angeles. That’s where I did my Master’s and that’s where I got introduced to this whole world of AI.

I was taken up by the complexity of AI as well as the opportunities that it presents for each new problem. I love problem-solving and algorithm development. AI is a combination of the two. That’s how I got into it. Even back in 2005, they had cutting-edge AI research going on and this was long before AI became the mainstream topic that it is now. At that time, there were no jobs in AI so I went and worked at eBay as a software engineer but I was still very intrigued by AI. I was still attending conferences related to AI. I was publishing papers.

I was still doing AI on the side and I wanted to get deep into AI. I said, “The heck with this job. Whether there are jobs or not, I’m going to do a PhD in AI.” At that time, I was ready to become either a research scientist because that’s where people with AI backgrounds go or an academic professor. I wanted to be a research scientist so I could stay within industry jobs. I had a blast and people think I’m crazy leaving a high-paying job and becoming a graduate student earning only $1,800 a month but I’m okay with that for a while.

Let’s go back a little bit. In high school, you were quiet but interested in problem-solving and learning.

I was interested in learning. I was a good student.

For those that are reading, Kavita’s why is to make sense of the complex and challenging. Her how, how she does that is by seeking mastery, diving in deep, learning all the nuances and learning as much as she can. Also, her what, ultimately, what she brings is a trusted relationship, to be that trusted source. Let’s see how this plays out for her. Your Bachelor’s degree was where? Was that in Malaysia?

It was in Malaysia at a public university. I was good at programming. I did a Computer Science degree and I excelled at it because it came very naturally to me. There was a lot of algorithm development and problem-solving.

You then went to USC, which is where I went. I went to USC as well. Your story sounds very familiar to me because when I went to USC, there was no such thing as cosmetic dentistry at that time but USC was on the cutting edge of all of that. They were the first ones to come up with a dentistry degree, which is what when I was there but similar to AI when you were there. Tell everybody what is AI.

AI is a very specialized software automation that helps you mimic human-like thinking and decision-making problems. Let’s say a doctor uses his years of experience to decide if a patient has lung cancer based on the patient’s data, his experience, his training and a range of other factors like images from their scans and stuff like that. AI tries to replicate this by learning from historical data points. When a patient comes along, it looks at their data and then makes predictions. “This patient may have a high risk of lung cancer.” It’s replicating how humans think and reason. That’s what AI is.

BYW 41 | Opinosis Analysis
Opinosis Analysis: AI is just like very specialized software automation that helps you mimic human-like thinking and decision-making problems.

 

How does it do that? How does it learn? What the heck is it? Where is it? I’ve been using some AI stuff, the ChatGPT. Where is it? What is it? Is it one computer? How does this happen?

It’s algorithms behind the scenes. There are thousands of different algorithms and the way it learns is based on seeing examples in data. I’ve seen thousands of different patients with lung cancer and also thousands of different patients without lung cancer. By mining the patterns with patients with lung cancer and without lung cancer, I know what the underlying factors are that result in a patient having a high risk of lung cancer.

It learns based on the patterns that it sees from there. That’s why data is a very important piece of AI systems. It’s the same thing with ChatGPT. The reason it’s able to generate text that’s so accurate is that it’s seen all this data across the web. It’s putting together words and concepts that answer what you are looking for and generating that with a certain degree of certainty.

AI learns based on the patterns that it sees from data. So that's why data is an important piece of AI systems today. Click To Tweet

It’s not 100% sure what it’s generating but it generates a probability along with the answers. That’s how it works. By looking at data and the different algorithms to learn from that data and what probabilities to compute, what mathematical functions to use and how to generate that data for you, the answers for you.

How does a computer learn?

In statistics, you try to fit a function to data. That’s what it’s trying to do but this function may not be linear. It might be something complex like it is in our brains. We don’t know how we arrive at certain answers but we get to the answer. That’s how it’s learning. It’s creating this internal complex function that helps it make predictions. That’s essentially what it’s doing.

If I gave it 2 plus 2 equals 4, where does it store that? How does it keep track of that? It is like saying, “2 plus 2 equals 4. I’m going to stick that over here. In case I ever get asked 2 plus 2 again, I’ll know where that is and I can spit out the answer.” It seems that somebody or something has to be orchestrating it in the background. Is that not true?

That is true but the thing that’s orchestrating it is the underlying computing unit. Mathematical operations are already supported by computers. Those basic operations like addition or multiplication are already supported. It uses the memory that the computer has to store information and retrieve its data. All that is already there. What AI brings to the table is how we use all these numbers in a way that will generate the answers for the end user. That’s where the function comes in. AI creates this complex function using all those numbers that computers can already generate and compute and spits out the answers for you.

It’s still confusing and I bet it’s still confusing to the people reading. I was a Computer Science major in college and I still don’t get it. Let’s go back to you. You got your PhD in AI. Where did you go from there?

As I was about to graduate in 2013, I was ready to become either a research scientist or an academic research professor but that’s the time that big data science AI started to take off in the industry. Instead of doing all the research stuff, I went on to solving industry problems. I worked at different companies like 3M and GitHub. I solved some of the AI problems at those companies. As I was doing that, I was also getting requests from other companies on a consulting basis to help them implement AI in their organizations.

That’s how I morphed into more being a consultant. I found that a lot more rewarding because I got to learn different domains and problems and I got to impact problems so there was less bureaucracy and politics. I got to work on the AI side of things. That interested me. In 2020, I said, “I’m not going to do employment anymore. I’m going to go full swing into consulting.” That’s how I wrote my book. That’s how I started speaking and a lot more consulting. I like it because it’s an intersection of what I am. It’s problem-solving AI and making the complex simple for the customers.

You said you went in and solved AI problems. What would be an example of an AI problem? I’m still struggling a little bit to understand. Since I’ve used some AI, I get what I can do with it but what would be an AI problem that a company would have?

A very common one is the recommendation systems that you see on Amazon. That’s essentially an AI problem. It understands your browsing history and what you like and then it makes recommendations on what you might buy. It could be books or electronics. It’s trying to understand the customer’s taste and predict what they may buy so it increases revenues for them. One of the problems I worked on was like that. Not in a monetary way but more for discovery and engagement. Its recommendations are to increase discovery and engagement. Another problem was trying to generate billing codes. Have you heard of the ICD-9 and ICD-10 billing codes?

No.

That’s how insurance bills get reimbursed by insurance companies through these codes but a medical coder has to read lots and lots of documentation to get to those codes. I developed AI systems to automatically generate those codes by looking at the data. The medical coder only has to verify, “This one looks right. This one doesn’t.” You’re improving their productivity. Those were the types of problems I worked on, the healthcare side, code side and recommendations. These were the problems.

Is AI something that’s already out there that anybody can use? How do you go about building something like that? If I were to hire you and say, “I want to figure out what people might want to buy on top of what they’ve already bought or purchased,” how do you solve that? How do you create that? What do you have to create?

There are different types of AI systems. There’s AI to understand natural language and images. There’s AI to make predictions. Self-driving cars use a branch of AI called computer vision to help them see where it’s going and how it’s moving. That’s how it avoids obstacles. It’s constantly processing images, detecting objects and making decisions. It depends on the problem. For most problems, we have the tools to solve them using AI but your problem may be very futuristic. You wanted it to think just like you. That type of AI is not there yet. Although ChatGPT seems like it’s there, it’s stringing together text that it already knows so it’s not thinking like you.

I probably already know the answer to this but does AI excite you or scare you?

AI excites me, especially from a business perspective. Businesses have barely scraped the surface of using AI within their business. There are a lot of opportunities for solving productivity-related problems, revenue-related issues or human error-related issues using AI. I see a lot of opportunities and that excites me. It doesn’t scare me at all because AI systems are not humans. We still need humans to do a lot of the other tasks. It’s going to make us more efficient and it’s going to be helpful but I don’t think it can do what we do as a whole.

AI systems are not humans. We still need humans to do a lot of the other tasks. It's going to make us more efficient. Click To Tweet

When will it be able to do what we can do?

There is a prediction that it’s in 75 years but we’ll have to see.

When I started, I didn’t know much about ChatGPT and then I started to play with it. I was at this event and they were talking all about it. I’ve since shown it to some other friends and other people. The first thing I hear is, “That scares the heck out of me.” Everybody seems scared of it because maybe it’s unknown or maybe because of what it can do and whom it’s going to replace. It seems like it’s going to replace so many people.

Tools like ChatGPT have no regulation. People can use it in any way they want. They can use it for disinformation campaigns and plagiarize other people’s content. That’s the problem with ChatGPT. It’s open-ended so you can do anything with it. This is mainly scaring the marketers and people who are on the creative end.

It seems like you can get it to create slides for you. There are so many things it’ll do for you better than you can do it and for free.

Yes, free to a certain extent. You still need to pay for the API usage.

I fed into it an introduction to introduce somebody, “Make this more compelling.” In two seconds, it created something that might have taken me a couple of days to do and redo. It was very good. I was amazed at how good it was. I saw a guy give a whole speech and he started it with a poem. He told everybody that he had been learning poetry. Of course, he hadn’t been. He asked ChatGPT to create a poem for him. His whole presentation was using artificial intelligence. It was fascinating.

Marketers are afraid but they still need to add a layer to check the facts within whatever article it produces. Make sure it’s not plagiarizing content word for word. There are a lot of problems with text generation, I feel.

What do you see as some of the innovations that are coming in the near future? What are you seeing happening and maybe that you’re going to be even part of?

There’ll be more prompt-based automation where you give some text to specify in the form of audio. You say what you want to be done in a series of steps and the AI understands what you want and goes and does it like, “Schedule my newsletter, then create a short email that says something and then track the analytics.” That type of automation is on the horizon or might already be there but that’s going to help us as business owners and entrepreneurs.

It feels like the skill involved in being better than your competitors is going to go away because everyone’s going to have access to everything at the same level. There won’t be a way to determine who does what better because everyone’s going to have the same thing.

We all have access to the same tools. Where you are going to stand out is in how we deliver the service or maybe in the knowledge that we have.

We’ll then have robots in automation that will be delivering everything. That’ll be standardized. I guess it’s a good thing but it does take the human element out of it.

It depends on the type of automation. Even for marketing campaigns, you still need a human to oversee the ads that it generates and make sure the facts are correct. You still need a fact-checker and all those roles. Maybe we will transition from being writers to actual fact-checkers and proofreaders. It’s providing high-level guidance to these AI systems.

I remember reading an article where somebody said that when the telephone came out, there were so many people predicting the end of humans or the end of communication, the end of this or doomsday. Everything’s going to fall apart. It didn’t but that was all the predictors. You hear the same thing now about AI.

The nature of your job will change as a marketer or as an SEO person. Even a physician may be able to use ChatGPT to see what the available options treatment options are. The nature of your work will change.

I had a crazy thing happen to me where I was in the hospital for nine days. I can’t tell you how many times I saw the nurses and even the doctors googling my symptoms or what was going on or what we should do.

They’re already doing it. ChatGPT makes it easier.

The last question for you, Kavita. What’s the best piece of advice that you’ve ever been given or the best piece of advice that you’ve ever given?

“The impossible is often untried,” is something I learn from my dad. If you don’t try things, you’ll never know what’s possible, which is how I’ve lived my adult life. Even though people think I’m crazy, I’m quitting my job and doing consulting, I did it because I don’t know what I’ll miss if I don’t do it. Taking those unnatural parts has been rewarding to me.

BYW 41 | Opinosis Analysis
Opinosis Analysis: If you don’t try things, you’ll never know what’s possible.

 

I’m sure it was scary along the way.

It’s scary. It still is but I’m slowly learning how to navigate this whole entrepreneurship in combination with my technical skills. It’s a steep learning curve. If you’re willing to take the risk, the rewards are high.

What’s next on your path?

I feel like I’m still new in my consulting work so to grow that and do more corporate training at the executive level because that’s where the misunderstanding of what AI is and what it can and cannot do exists. Unless they understand AI and see where they can use it, their business is not going to get into AI the way they should. Unless I change my thinking at that level, I don’t think there’ll be enough progress. I have a big vision to change the thinking of executives when it comes to AI.

If there are people that are listening and want to get ahold of you, follow you and learn more about you, what’s the best way for them to connect with you?

They can visit my website to start to learn about what I do and how I do it and the things I talk about. You’ll also get three free chapters of my book on my website. My book is very high level so anyone can read it and get value from it. If you want to follow me on social media, I’m mostly there on LinkedIn. My website is KavitaGanesan.com and @KavitaGanesan is my handle.

Who would be your ideal client? Who would find the most value in connecting with you?

Data science, team leaders and IT leaders of technology. Those are the types of people I usually work with.

Kavita, thank you so much for being here with us in this episode. I thoroughly enjoyed it. I’m fascinated by AI. I am scared to death of it still probably but I do appreciate you being here to enlighten us with a little bit more about what it is.

Thank you so much, Gary.

It’s time for our new segment which is Guess Their Why. In this episode, I want to use the quarterback for the Cincinnati Bengals, Joe Burrow. Hopefully, you watch sports and you’ve seen that the quarterback for the Cincinnati Bengals who have had the worst team for many years has turned it around. Joe Burrow was a quarterback in college who was supposedly not good enough for his team. I think it was Ohio State.

He transferred to LSU and had what’s arguably the best college football season ever at LSU. He was then drafted into the NFL by the Cincinnati Bengals and he was the number one pick. That tells you how bad the Cincinnati Bengals were because the worst team gets to pick the best player. He turned a franchise that has been a perennial loser into a winning franchise. They were in the Super Bowl in 2022. They almost made the Super Bowl in 2023 and so much of that can go back to Joe Burrow and his ability to bring his team forward.

If I were to guess at his why, I would guess that his why is trust, to create relationships based upon trust, be the trusted source and be the one that others can count on. He’s the guy that everybody counts on and he loves that they count on him. He doesn’t necessarily look for the limelight but he gets it. If you see him on the sideline, he’s not the guy screaming and yelling at everybody’s face. He’s not the one that’s trying to say, “Look at me.” He’s not the one that beats his chest when he does something good. He just goes about his business and he’s very professional. He’s somebody that his team can count on and he’s very precise.

I believe that his why is to create relationships based upon trust. What do you think? If you know who Joe Burrow is, let me know what you think about his why. Thank you for reading. If you’ve not yet discovered your why, you can do so at WhyInstitute.com with the code, PODCAST50, and get it at half price. If you love the show, please don’t forget to subscribe below and leave a review or a rating on whatever platform you use. Thanks very much. I will see you next time.

 

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About Kavita Ganesan

BYW 41 | Opinosis AnalysisWith over 15+ years of experience managing and scaling AI initiatives at Fortune 500 companies such as 3M and Microsoft, as well as smaller businesses, I have developed strong expertise in helping organizations reach their automation goals. I’ve taken multiple AI projects from a fuzzy idea through planning and implementation, delivering meaningful outcomes for these organizations.

As an AI advisor and consultant, I work with senior leadership and execution teams to discover the best AI opportunities, strategize around their AI roadmap, develop a data strategy to enable AI and analytics, and oversee the implementation of AI initiatives. I also teach executives and managers about this fascinating world of AI and how to leverage and manage it for the best outcomes for their company.

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Podcast

Women In Leadership: A Need For A Greater Systemic Change With Belinda Clemmensen

BYW 40 | Women In Leadership

 

Do you find yourself feeling restless in the status quo? Do you have that urge to take things and make them better? If so, then you are like this episode’s guest. An ultimate innovator, Belinda Clemmensen is passionate about the potential positive change when women lead at scale. Having co-created Paddle to a Cure and founded The Women’s Leadership Intensive, she discovered the power in having women work together and doing things differently. In this conversation, she sits down with Dr. Gary Sanchez to share how her WHY of Better Way continues to motivate her work with the feminist movement. She dives deep into the systemic change that needs to happen to encourage more women in leadership roles, equipping us with data and insights on diversity, equality, and meritocracy in the workplace. Find out more about Belinda’s work and let it inspire and empower you to lead the change the world needs.

Watch the episode here

 

Listen to the podcast here


 

Women In Leadership: A Need For A Greater Systemic Change With Belinda Clemmensen

In this episode, we’re going to be talking about the Why of Better Way. If this is your why, then you are the ultimate innovator and you are constantly seeking better ways to do everything. You find yourself wanting to improve virtually anything by finding a way to make it better. You also desire to share your improvement with the world. You constantly ask yourself questions like, “What if we tried this differently? What if we did this another way? How can we make this better?”

You contribute to the world with better processes and better systems while operating under the motto, “I’m often pleased, but never satisfied.” You are excellent at associating, which means that you are adept at taking ideas or systems from one industry or discipline and applying them to another, always with the ultimate goal of improving something.

In this episode, I’ve got a great guest for you. Her name is Belinda Clemmensen. She co-created Paddle to A Cure in 2000. This women-led series of sea kayaking expeditions for people living with breast cancer taught her that there are different ways to build and lead organizations and that women working together do things differently. Many years later, Belinda founded The Women’s Leadership Intensive with the mission to inspire, empower, support, and equip women to lead the change the world needs. Now, she serves as CEO of the organization, a certified B corp.

These two formative experiences drew Belinda to work with women in leadership. Her passion is for the potential for positive change when women lead at scale. Belinda loves her work and feels honored to work and mentor amazing women who make a difference daily through their leadership. She has received the gold Canada Award for Excellence in Training and is a certified professional coach, training provider, and member of the International Coaching Federation. She is also a SheEO Activator and member of the Equal Futures Network and the Canadian Women’s Chamber of Commerce.

Belinda qualified as a finalist for the Canadian Association of Women Executives and Entrepreneurs Extraordinary Woman of the Year Award. She’s published articles in The Journal of Experiential Education, Adventure Kayak Magazine, and Kanawa Magazine, and was a finalist in the National Flare Magazine Volunteer Awards. She is a regular presenter at conferences around the world.

Belinda earned her Bachelor of Science in Biology from the University of Waterloo and her Master of Education in Workplace Learning and Change from the University of Toronto. Any place that takes her to the peace and beauty of nature is Belinda’s happy place, especially when she is in her sea kayak, backcountry camping, or learning to sail. Belinda lives in Ontario with her partner, Shane, and son, Gabe. Belinda, welcome to the show.

Thank you so much. It’s great to be here.

That was a mouthful. You got a lot going on there. Right now, you’re not in Ontario. Do you live outside of Ontario?

I live in Ontario but North is relative in Canada. I am in what’s called the Near North because there’s so much more North of me, but whenever you get North of that band that’s right by the Canada-US border, that’s where all our big cities are. I’m North of that in a little town called Huntsville, Ontario.

Where did you grow up? Take us back to what you were like when you were in high school or even before. What was your childhood like, Belinda?

I grew up in a very quiet, rural place. That’s where my love of nature came from right from the beginning and my love of peace and quiet. I grew up in a small town in Ontario and that worked for me when I was in elementary school for the most part. By the time I got to high school, I was looking for something bigger in my life.

Small-town high school for any of those in your audience who also grew up with a small-town high school, you either love it or it feels a bit like you’re in this small pond and you’re trying desperately to get out of it. That was me. High school for me was a time to rebel. It was a time to look at the systems and structures around me and ask a lot of questions and do a lot of pushing back on those things. I think that set me up pretty well.

For those that are listening, Belinda’s why is Better Way which we already talked about. Her how is to challenge the status quo, push the limits, and think differently. Ultimately, what Belinda brings is a way to contribute, add value, and have an impact on people’s lives. It sounds like you were already doing that when you were very young.

I think so. It’s interesting because having done my WHY.os felt a little bit like telling me back my life story.

You have a high school in a little town. What kinds of things were you into in high school?

I was into theatre and books. I was into anything that took me to the bigger world outside of my small town and my small high school. I was already a feminist in high school and a pretty strong-minded feminist at that. I remember co-writing a feminist magazine in high school with a good friend of mine who felt like the only other feminist in my school.

I’m sure that was not true, but it felt like it way back then. I was a fringe kid in high school and that suited me pretty well. I feel like I’ve always been a little on the margins. I am always questioning and pushing. As you said, it’s the better way. It’s the challenge and it’s the, “What can I do about it? How could I make this better?”

What got you into the feminist movement or consider yourself a feminist? What was that turning point for you?

It was my experience of seeing the differences between my own family and my own community. A big turning point for me was early in my career, I worked for Outward Bound Canada. I did a little bit of work in the US as well, but mostly in Canada. I’m a big believer in Outward Bound. I learned to be an amazing facilitator and expedition leader there. They do great work and the outdoors is a very interesting place to notice gender differences.

For example, we always had instructor pairing. There would be two instructors for any expedition that we were taking out on a canoe trip, a sea kayaking trip, or whatever it might be. Whenever there was a male-female co-instructor pairing, people would inevitably go to the male for all things technical, all things hard skills, and inevitably come to me as the female for all things relational, emotional, and facilitative.

I love both of those things. I love the facilitative conversational stuff, but I also like technical things. I like learning them. I like knowing how to fix things. I like knowing how to navigate and how to tie a knot. I find that fun and engaging too. I always felt in those situations that we had this gender binary and I was always put over here. It’s not that I needed to completely flip it, but I wanted to be the whole thing. I wanted to be able to be a whole person. The downside of the gender binary is it pushes us into these boxes that may not feel like us or it may not feel like the entirety of us.

The downside of the gender binary is it pushes us into these boxes that may not feel like us or may not feel like the entirety of us. Click To Tweet

Define for us what you mean by a feminist. What is a feminist?

I go back to a simple definition, which is a feminist is someone who believes in equal rights and opportunities for all people regardless of gender. We’re thinking now these days of gender as a spectrum, which is healthy. There are shifts that we’re making in our society. We’re moving away from the strictly binary, “You are masculine or feminine,” and saying, “There is a lot of gray area in between these things.” Feminism, although it’s a tricky word because it has a history, the way that I use it and the way that I like to work from it is believing that everybody deserves equal rights and opportunities. Right now, we don’t have that.

Outward Bound showed you that women could do just as much as men and shouldn’t be marginalized or put into the box of, “You’re just a relationship emotional gal and we’ll go to him for everything else.”

Yeah and vice versa. I’m assuming there are probably men who also got tired of only being asked technical questions and might want to have a relational question or be on the other side of it. I’m assuming that maybe there was a longing on both sides to be able to be more of a whole person.

How was that received in your high school?

Small town Ontario, I imagine, is a small town with lots of places. I couldn’t get out of there fast enough in terms of getting out into the bigger world and trying to meet new people. Also, expanding my worldview and wanting to travel. That was my response to it. I knew that I could not continue to learn and grow in that small-town context and a lot of people can, but for me, that wasn’t working.

We are off to college now. Where did you go to college again?

I went to do an undergrad at the University of Waterloo, which is a school in Ontario and stayed in a five-year co-op. I met lots of people. Co-op’s great for getting out and working. That was my next step in moving out into the world.

Did you do some education after that as well?

It’s interesting because I have a Science degree. I’ve never worked a day in science. It was through doing a Science degree that I learned that I probably didn’t want to be a scientist but it was still a good experience. Education, in and of itself, is so beneficial on so many levels but then I realized what I was interested in is more about human systems and human relationships and human dynamics.

That’s where I went in to do a Master’s degree in Workplace Learning and Change thinking that we spend so much of our time, our energy, and the contributions that we make in the world in our work that if I was going to start looking at, “How can we make things better,” that was the place that made sense to do it.

You got your degree there. What was your first job after that?

I worked all throughout my Master’s degree. I come from a history of business people. My dad’s got a construction management business and his dad had a concrete business. When I graduated from my undergrad, it didn’t occur to me to go get a real job. I started building my own facilitation and training company early on and did a lot of subcontracting work to get that off the ground. By the time I did my Master’s, I was looking more at, “What does a leadership development consulting or training firm look like? What would that mean?” That’s where I went from there with my business.

You first business was a leadership training. What was that called?

It was called Clemmensen Consulting. I chose the name so that I had the option to change my mind anytime about what I was doing. I keep it open and flexible.

How did that go for you? How did your first business work out or maybe you’re still doing that?

I’m not still doing it, but it worked out great for me. I love freedom. I love being able to do what I think is best fit at the time. Being a business owner allowed me to do that. I was young. I was in my twenties so I didn’t need to be making big bucks. I was happy to be having experiences and working with great people and great companies. I did that for quite a long time. There came a turning point as I got older where I started to look at that work and say, “I am supporting a system in the corporate world, in the capitalist society that we live in, that I’m not sure I fully believe in.”

That was a bit of a crisis because my business was doing fine and I loved doing the work that I was doing with the people that showed up in my spaces whether it was training programs or whatever but there was this doubt in the back of my mind saying, “Am I doing the right work? Am I helping these people to perpetuate systems that I don’t think are best or that I don’t think are working for a lot of people?”

It took me probably 3 or 4 years of going through a process of wondering and asking myself those questions and having a bit of a crisis to be honest about what am I doing with my life. I’m sure lots of people have that crisis around that point in their life too, in their late 40s. You start wondering, “What’s this all about? What’s the last third or hopefully half going to be like?”

That’s what led me back to my feminist roots and to start asking the question, “If I was going to support leaders, whom do I want them to be? What work do I want them to be doing in the world?” By then, we finally had some good research and data on not only the fact that our numbers are still low in terms of women in leadership, but also when we do have women in leadership, we see incredible benefits, not for women, but for businesses, for communities, and for societies.

All of these things started to line up to the point where I shifted my focus and changed my business to The Women’s Leadership Intensive. That’s where we come in with this mission to inspire, empower, support, and equip women to lead the change the world needs. There you’ve got your better way and you’ve got your challenge and your contribution and they all line up again.

What you said was you didn’t believe in the system that you were in. What do you mean by that? Give us an example.

Even without doing research, I could tell that some people were being promoted over other people. It seemed like some people were being heard at the table and other people were not. I’d look at executive teams and I still do this to this day whenever I’m looking at an organization that I might want to work with. I look at, “What does your executive team look like?”

If that executive team all looks the same, which almost all of them still do, then we know we’ve got a diversity problem. Diversity problems are not accidental. Systems are designed to maintain and uphold what we know as those norms. We can design those systems differently. We can design them better so that they are more inclusive but we have a lot of work to do to get there.

When did you start The Women’s Leadership Intensive?

That was probably 2018.

What’s the purpose of The Women’s Leadership Intensive?

It’s to support women in their leadership development for a couple of reasons. One, so that they are ready to level up in their career. They’re ready to take on the next leadership role. Another is for development in place. How can you have more influence in the role that you’re in because some people aren’t looking to be promoted? They love what they do, but they want to be able to do it with more influence and scope.

Regardless of where you go with that leadership development, one of our core ways of working with people is it’s about leading as you. It is not necessarily emulating the leadership styles or the approaches that you’ve seen in the past, because frankly, those are already outdated even though they’re still everywhere. It’s about figuring out what matters to you, what are your values, and what feels purposeful and meaningful to you as a leader. What conversations do you want to be having?

It’s this idea that if you are in a leadership role, let’s say 50% of your job is the functional stuff. Maybe you’re a finance person, maybe you’re in sales, or maybe you’re in operations. That’s great. In a leadership role, I call that half of your job. The other half of your job is leading people. It’s having hard conversations and vision. It’s understanding the context of the world around us. Also, knowing that, “We don’t exist in a world anymore where we can ignore things like diversity and inclusion or sustainability.” Even if that’s not part of your job, if you’re a leader, it’s part of your job.

I have two daughters and this is interesting for me as well. I have a lot of women on our team here, also. What have you found makes a great leader?

The willingness to know yourself first. Understand your own life experiences and be reflective. The skill of reflection. Can you look back and understand your own life experiences? Can you understand your own privilege?

What do you mean by understanding your own privilege?

We have a bit of a myth of how everyone is self-made or there’s a myth of meritocracy that the best person rises to the top and that’s why they’ve got the job. There has been some interesting research that’s debunked the idea that a lot of the people who have those positions or those roles also have a lot of other things like resources for White skin or they happen to be men or even their name can be predictive of where somebody might end up in a certain organization.

It’s not to say we should necessarily feel bad about that, but it’s to understand that it exists. My starting point to go somewhere is different from yours. It is different from somebody else’s. It’s the idea of that intersectionality. What are the factors where we have privilege in our lives? What are the places where we are marginalized in our lives and start to understand our own picture so that we then have space to understand that others’ pictures are very different from ours?

I can see how this could all become pretty controversial.

This is the leadership courage of the future, which is being willing to have those kinds of conversations.

It’s hard to tell how much of it is true. When I look at my own friends, my own friend group, my father was a dentist, we had all the advantages that you could have. My brothers and sisters have done well but if I look at most of my friends that have done well, most of them came from nothing. They came from working their butts off. Even some of my friends that are doing well now are wondering about their own kids. “Should I not give them what I could give them and have them struggle?” It’s because it seems like the people that had to struggle have risen to the top and the ones that had everything given to them are not at the top. What’s the truth?

It’s this interesting interplay between individual experience and then themes and trends when we look at bigger population groups. Anything that I say in general, there’s going to be individual exceptions to that. Generalities are inherently inaccurate. However, when we look at bigger themes and populations, let’s say, women in leadership, we can look at data that will tell us that Fortune 500 CEOs hit 10% women in 2023. There have never been more than 10% of CEOs of Fortune 500 companies who were women.

We can look at that and say, “We have a disparity here between these two groups of people when we look at it at the population level or those big group levels and CEOs of Fortune 500 companies is only one metric but it’s an interesting metric because those are people who have a lot of impact and influence in the world. It’s interesting to say, “Who’s setting the tone for business culture in North America?”

It’s not women or not at scale. We start to say, “Are there individual women who are being incredibly successful in business?” There are and both are true. It’s not either/or. It’s both. There are individuals who struggled and that’s what made them great. Other individuals had an easier path and that’s what got them to be great because they had all the resources and they were able to use those resources. Both are true.

BYW 40 | Women In Leadership
Women In Leadership: There are individuals who struggled and that’s what made them great. Other individuals had an easier path and that’s what got them to be great because they had all the resources, and they were able to use those resources. Both are true.

 

One of the things that come out for me is looking at the gap versus the gain. You said there are 10% women CEOs in the Fortune 500. What was it several years ago?

Something I talk about in the book a lot is the idea of things getting better and they’re still bad. We want to look at both of those things. We want to look at the progress made and we also want to look at how big is the gap left to go. Again, it is not an either/or, but if we look at progress made, two thumbs up across the board. There are more women CEOs in Fortune 500 now and if there’s a graph that will show that curve and it’s going in the right direction.

This is true almost everywhere. We see some drops in the data where it says, “We had a bad year or we were on a trajectory where we were seeing this progress towards equality and equity, but then something happened and it dipped down.” It’s looking at both. It’s saying, “The trajectory is going in the right direction. That’s progress. That’s the gains,” and the gap is still 40%. That needs to be made up. If we’re going to get to 50/50, women are past 50% of the population and 48% of the workforce.

Is the goal then to have 50/50?

It would be an interesting experiment. We’ve never done it. I would love to see what happens.

What is the goal of feminism? What is a feminist trying to accomplish?

I can’t answer that question for all feminists, but I can certainly answer it for myself. There are two things. Certainly, we want to get to equality, which is where we get the same thing. That would be the 50/50 idea. We’re going on the Fortune 500 CEO things because we’ve got the numbers, but it’d be cool to see 50% of those CEOs be women and see what changes. We know that there’s good research that shows that things do change when we have women in leadership so it’d be cool to see what happens.

That’s the equality piece of getting there but the other interesting thing is when we look at the workplace, for example, it wasn’t built for women’s lives. It’s because women weren’t there in the past when the workplaces were set up and things we’re moving towards parental leaves and acknowledgment that all workers are potential parents in the workplace as well as workers in the workplace. However, in the past, that certainly has been on the shoulders of women.

How can we also create different kinds of systems that take into account different kinds of people’s lives? Now if women are 48% of the workforce, what needs to change about workplaces to make them friendlier as a culture to women and women’s lives? Childcare is an easy one to look at because we can see the impact that a lack of parental leaves has on women’s careers particularly.

Should a leader of a business or an organization have the ability to pick whoM they want as the successor, or should it be dictated to them that they have to pick a woman?

The ability to choose for yourself is important and makes it even more imperative that you do the work to understand your own bias. Interestingly, in this research about the myth of meritocracy, what they found was that the more people believe in meritocracy, the more likely they are to demonstrate bias in hiring.

The ability to choose for yourself is important and makes it even more imperative that you do the work to understand your own bias. Click To Tweet

What is meritocracy?

Meritocracy is the idea that you got there because of your merit alone and because you’re the best person for the job. It’s not because your skin is White, because you’re a man, or because you had the right connections or were introduced to the right people.

It makes it sound like having a White skin color, having a family that’s done well in the past, working hard, having the right school systems, and working your butt off is a bad thing.

Not at all.

How can somebody reading this not believe that based on what they’re hearing right now? How would they not believe that?

It’s not about feeling bad about it or thinking that it is a bad thing. It’s understanding that your starting point’s a little different than somebody else’s or it’s understanding that we tend to hire people who are like us or look like us. That’s well-documented. It takes intention for us to go, “Why do I think that candidate who looks more like me and behaves more like me is the best person? Is it because they are or is it because it’s so familiar to me? It feels right. Can I challenge myself to say, ‘I want someone beside me or with me who is very different, who doesn’t look the same, think the same, and hasn’t lived the same kind of life?’”

Again, I don’t want people to feel bad and it’s not helpful or constructive for us to feel bad about being White or about having had resources in our lives. What’s much more constructive is to be able to say, “I recognize the difference though. I see it in myself.” To be able to go, “Because of that I see the world this way.” It’s important for this day’s leaders to expand that view significantly and say, “How are other people seeing this world? How can we ask that? How can we find that out?” If people around us all look like us, it’s hard to get that information.

I could see that. I have a friend who writes a weekly email newsletter in the finance world. He’s one of the world’s leading economists. I went to an event at his house and it was amazing the diversity in that group. It was just crazy. Every possible walk of life you could imagine was there, even his own kids. He has seven kids. 2 are biological and 5 are adopted by 5 different races.

I asked him one time, I said, “Why do you have such diversity in your group here?” I’ve never seen something like that. He said, “If all I do is look at the world through my own eyes and I don’t get the perspective of everybody else around me, then I don’t know what’s going on. I can’t write or talk about it because all I know is what I know. My job is to tell the world what’s going on, but I can only see it through my eyes if those are the only ones I use.”

If we scale that out a little bit, if all the other people who are telling the world how things look the same way and have that similar life path, then we’re going to get one slice of the story unless we have people like your friend who’s working intentionally to expand the viewpoint, expand the perspective, and have it be a lot richer, diverse, and inclusive of all kinds of threads in this story.

BYW 40 | Women In Leadership
Women In Leadership: If all the other people who are telling the world how things look the same way and have that similar life path, then we’re going to get one slice of the story.

 

I can see it being challenging to get people to even care about what you’re saying because if I’m in a leadership role, it’s worked great. I got a great business. I got great things going on. I’m living the life that I want to live. I don’t care what you have to say. I don’t care about diversity. I don’t care about all the stuff. It doesn’t matter to me because I already know what works. This works. What you are telling me is, “Let’s see what happens.” I’m not willing to go to a, “Let’s see what happens.” I want to know, “This already works. I know it has for generations. Why do I want that?” I don’t.

It works for some people much better than others. I’m certainly seeing a movement here in younger generations coming into the workforce in a lot of the industries that I work in where they are starting to say, “If there’s not real diversity, equity, and inclusion work happening in an organization, I don’t want to work there. If they don’t care about sustainability and it’s only about profit, I don’t want to work there.”

The rubber will start to hit the road as the workforce changes and puts pressure on organizations and other stakeholders start to put pressure on organizations, which is already happening. It’s happening through policy. It’s happening through the court of public opinion. I do think the pressures are there for courageous progressive leaders to be able to start looking at the context and the culture that surrounds us and say, “What’s happening here? What do people care about? What do I need to do differently to not be the leader now, but be the leader tomorrow?”

Tell me the downside to feminism. I want to give you an example. In one of my daughter’s schools that she went to, they hired this diversity expert. There was no diversity in the school. There wasn’t any diversity in the whole area and they made it up. They had to create diversity and it turned such a great school into not a very good school. It had a lot of hate after a while. The whole thing turned negative. I know that wasn’t the intent, but it did go south and it did go sour. I’ve seen that happen as well. What are some of the downsides to that movement?

One thing that I struggle with all the time is, “How do we have these conversations and not be pointing fingers at each other and blaming and creating further positionality?” It’s because I don’t think that’s helpful. If we’re not all on board with doing this together, it’s hard to get anywhere fast. Creating a gender-equitable world is going to take women and men working together who both want it. Both see that there are benefits for all of us and for our children in a world that is more gender-balanced and more equal.

Creating a gender balance, a gender-equitable world, is going to take women and men working together who both want it. Click To Tweet

The same is true for anti-racism work. That work needs to be done together. If we have a bunch of people who are feeling like they’re on sides and they’re positional and they can’t talk to each other, that’s a problem. Hopefully, as we’re learning how to have these difficult conversations about things like gender, race, social class, and wealth, I hope that we’re getting more skilled at it.

A lot of people will say, “We got to call out people who are doing things wrong. I always think of it as, “How do we call people in to have conversations, even if they’re hard conversations?” The idea that we won’t be uncomfortable is not a thing anymore. We’re going to have to be uncomfortable but again, isn’t that part of leadership being willing to be uncomfortable?

It’s an interesting path you’re on. I’m sure it’s had not been without challenges and won’t continue to be with challenges. You’re trying to challenge the status quo to find a better way so people can have a bigger impact.

It’s not the path of least resistance, that’s for sure and I recognize that. I feel it.

How do your husband and son feel about your path?

My husband is an amazing feminist and ally. He’s a high school shop teacher. He teaches construction and woodworking. He’s been a huge advocate for getting girls into skilled trades, and for having girls-only construction classes. He’s 100% on board and it’s great. We get to have these conversations together. We’re learning about it together. Neither one of us is perfect. We make mistakes. We make each other mad but it’s been a pretty cool journey together. My son is a younger generation. They talk about this stuff in ways that we did not when we were kids.

You brought something up right there that I would guess some of the other readers picked up on. You said girls-only. How do girls-only fit in with inclusion?

It’s a great question. I’m so glad you asked that. In certain spaces, you are used to being a minority if you’re one of the few. That could be an executive team. Maybe you’re the only woman or there are only 2 women on a team of 12, which happens a lot. That’s the stats right now. You’re usually 1 or 2 on an executive team or if you’re in an industry like mining or skilled trades, which is a male-dominated space, you’re probably the only woman on the crew.

In those kinds of environments, it is helpful to have some women-only spaces because it takes away the work of being the only one. Imagine you’re the only woman on a construction crew. You’re the only woman at the executive table. I’m telling you, it’s extra work to be that only. Maybe you’re the only person of color, maybe you’re the only LGBTQ+ person. Whatever it is being an only is a lot of work or one of the minority.

BYW 40 | Women In Leadership
Women In Leadership: In those kinds of environments, it is helpful to have some women-only spaces because it takes away the work of being the only one.

 

It’s helpful in those situations to have some, in this case, women-only or girls-only spaces because in that case, you don’t have to do that extra work. It’s like the first story I told about working with a male co-instructor on a sea kayaking expedition. When I’m working with women on a sea kayaking expedition, it takes the whole gender binary dynamic out of it for a little while. I don’t have to worry about it.

The same might be true of men-only spaces. I don’t know because I haven’t been in them, but I’ve certainly seen that magic happen in women-only spaces, whether that’s leadership development, skilled trades, or whatever the environment might be. There are lots of places we don’t need that, but there are some places I think we still do.

How do you feel about men-only groups? They’re frowned on right now. If you have a men-only club, it’s frowned on. If you have a men-only golf club, they are frowned on. If you have a men-only business group, it’s f frowned on. “I want to join.” How do you balance that if it’s supposed to be inclusive? I want to take a second to thank you for answering all these challenging questions because I’ve never had an opportunity to ask these kinds of questions and get answers without all kinds of emotion involved.

It’s so good. I am not saying we don’t need men-only spaces. We need a healthy men-only space where men can be whole human beings including emotions and the whole picture. I don’t know if all men’s spaces are like that. They’re probably a mix. Some are, and some aren’t. The difference is when it is the socially dominant group.

If it’s a men-only space in a society that is male-dominated, which we have now. We still have a more patriarchal male-dominated society, it’s a little different because you have a different goal with your men-only group than you do with your women-only group. The women-only group is trying to move from a marginalized position to be able to be one of many. That’s not the case with men-only groups.

This could also be true of a lot of the people that I work with who are doing anti-racism work. They say, “We need spaces for people of color to gather or we don’t have to explain anything to anybody. We don’t have to explain it to people who have never had that experience. We can talk to each other and it takes some of the weight and some of the pressure off.” Whereas, if we were to say the same thing, “Let’s have White-only spaces,” it would be perceived very differently. It depends on which end of the dominant marginalized spectrum you’re on and what you need from that space.

It’s interesting because you are only looking at it from one perspective, which is the minority perspective but you’re not looking at it from the majority perspective. Let’s say the men’s club, the executive group has 1 woman or 2 women in it. It’s not easy for them either. It’s not easy to have a woman in the group because the dynamics change. An all-guys group is totally different than you throw a couple of women in there. They’ve got to deal with that too. It’s a one-sided affair.

That’s where it’s good to come back to things like human rights law or policy or things like that where we can say, “What’s reasonable here?” It’s reasonable to say that in a business setting, we potentially could have an equal number of men and women in leadership roles or that we would have representative people of color in leadership roles.

In an ideal world, would you say, “It’s 50/50 men to women, so we need to have 50% in leadership, men to women?” I don’t know all the percentages of Black and Asians. Let’s say it’s 30% Black. Now, 30% has to be Black. Do you believe that life should be fair?

It’s a goal. It’s idealistic. I grant you that but I do think it’s an interesting shift in perspective when we start to think about it that way. Why not? What are the arguments not, and I know that there’s some upskilling that might need to happen for people who haven’t had those roles in the past? There’s also some great research that’s showing that this idea that we don’t have enough qualified women or we don’t have enough qualified people of color is being debunked too.

How is that different than a socialistic view? Why would I work hard to get to the top when it’s supposed to be fair and I’m not supposed to be able to get to the top if I’m at the top, then it’s not fair? Maybe I started at a different level and I got here because of my skin color, my parents, or whatever. Why would I bother to work hard?

You’re asking a question that, for example, women and people of color, and other marginalized groups have probably been asking themselves for a long time but they haven’t, though.

They have.

Not at scale.

It won’t ever be at scale.

I don’t know. I am still idealistic enough to hope that it will. I don’t see why it shouldn’t. I don’t see why. If we’re going to use gender math, which is easy math because it’s 50/50. I don’t see a reason why we wouldn’t aspire to have 50% of all leadership roles be women. There are great benefits to it. There are tons of research behind it.

Can you see how confusing what you are saying could be to somebody? It’s because we go round and round. “We got binary, but we don’t want binary. It’s 50/50, but we don’t want to use 50/50 because we don’t want to say there are men and women. We want to say there’s a spectrum of gender. We want to talk 50/50 when it’s to our advantage, but we don’t want to talk 50/50 when it’s not to our advantage to talk that way. We want to talk spectrum.

We still live in a gender-binary society fundamentally. I don’t want to, but I feel like we got to work with what we’ve got. We fundamentally live in a gender-binary society. There’s no way we’ll achieve gender equity unless we level set that and say, “Here’s the gender binary that is inherent everywhere in our society.”

It’s not. You don’t want it that way.

No, I don’t want it to be that way. What I would like is for this is going to happen in steps. First, we can start talking about ideas of equality and equity, and say, “Given that the gender binary is not dissolving anytime soon.” We’re making some interesting movements on the gender binary with things like non-binary trends. We’re starting to pick away at the gender binary, but it’s still alive and well. Working with what we have, which right now is a pretty deep gender binary in everything in our world, let’s move towards equality in that. On the road there, let’s also question the ideas of how binary we need to be. It’s complicated.

It’s very complicated and confusing. I don’t even know what to think about it, but it’s out there and it’s a mission that you have. I think it’s going to continue. Last question for you. What’s the best piece of advice that you’ve ever given or the best piece of advice you’ve ever been given?

The best piece of advice I was ever given was given to me by my mom who’s not an advice giver. This was a rare event and I was struggling to decide what to do next as a young person. She said, “Just do something right. Take a step and then you’ll take another step and you’ll take another step. Nothing is irrevocable. You can change your mind. Just start doing things and see and learn that way.” That stuck with me. We can’t get paralyzed by these things. We got to take a step. It won’t be perfect. That’s okay. Take a step.

Just do something right. Take a step, and then you'll take another and another. Nothing is irrevocable. You can change your mind. Just start doing things and see and learn that way. Click To Tweet

You can’t steer a parked car, right?

That’s right.

Thank you so much, Belinda, for being here and coming to the show. I thoroughly enjoyed our conversation and I love how open you are to talk about everything. You can ask anything and we’ve been able to have a conversation without emotion and drama.

I so appreciated it too. Thank you so much.

If people are interested in what you are doing, what would be the best way for them to get in touch with you?

They can go to the website, WomensLeadershipIntensive.ca because we’re up in Canada and probably the best entry point is there’s a book page there. We’ve published a book about women in leadership and that’s probably a great place to start to get to know the work that we’re doing around women in leadership.

Thank you so much for being here.

Thank you.

It is time for our last segment, which is Guess Their Why. For this week, I want to use Tom Cruise. What do you think Tom Cruise’s why is? He’s part of Scientology and has been in lots of movies. He had a big blockbuster come out again with Top Gun. He’s been in so many different movies even when he was a kid. I’ll tell you what I think it is. I think his why is the same as our guest in this episode which is a better way. I think he’s always looking for a better way. He sees Scientology as a better way and that’s what I’m guessing. I wish I knew.

If you know Tom Cruise, connect me with him and we’ll find out but that’s what I’m guessing Tom Cruise’s why is. Let me know what you think and thank you so much for reading. If you have not yet discovered your why or WHY.os, you could do so at WhyInstitute.com. You can use the code PODCAST50. If you love the show, please don’t forget to subscribe below. Leave us a review on whatever platform you’re using so that we can bring this to more people. I will see you next week. Have a great week.

 

Important Links

 

About Belinda Clemmensen

BYW 40 | Women In LeadershipI help leaders dig into your own leadership potential, learn from other ground-breaking leaders, and gain the confidence to show up as the leader you want to be.

Today’s workforce has changed and traditional leadership models no longer fit. Most of what we’ve been taught about leadership is based on a reality that no longer exists and certainly doesn’t represent the future of leadership.

At Women’s Leadership Intensive we provide leadership development programs BY women, FOR women. Our mission is to inspire, empower, support and equip women to lead the change the world needs.

At Leader Coach Intensive we provide ICF accredited coach certification training for leaders in business and organizations. Our program is built on a set of values that has humanness at the core, while strongly anchoring in a practical application to business.

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Podcast

Finding A Better Way: How To Change The World And Your Life With What You Know And Want With Dr. Angela Mulrooney

BYW 39 | Better Way

 

Dr. Angela Mulrooney is a global speaker, best-selling author, and personal branding expert. But before all that, she used to be an incredibly shy girl with such perfectionist standards. Although she aced the game of professional and academic achievements, her personal life had a hole she can’t seem to fill. That is what made her say enough is enough, and that it was time to find a better way. Joining Dr. Gary Sanchez, Dr. Mulrooney shares her personal journey and how her WHY of better way made her the strong, successful, fulfilled, and happy woman she is today. She also touches on how media platforms can be used to drive sales in clarifying your message and driving sales. Continuing her work with thought leaders and brand archetypes, Dr. Mulrooney shares how one can change the world with what they know.

Watch the episode here

Listen to the podcast here


 

Finding A Better Way: How To Change The World And Your Life With What You Know And Want With Dr. Angela Mulrooney

We are going to be talking about the Why of Better Way to find a better way and share it. If this is your why, you are someone who is the ultimate innovator. You are constantly seeking better ways to do everything. You find yourself wanting to improve virtually anything by finding a way to make it better. You also desire to share your improvement with the world.

You constantly ask yourself questions like, “What if we tried this differently? What if we did this another way? How can we make this better?” You contribute to the world with better processes and systems while operating under the motto, “I’m often pleased but never satisfied.” You are excellent at associating, which means you are adept at taking ideas or systems from one industry or discipline and applying them to another always with the ultimate goal of improving something.

I have got a great guest for you. Her name is Dr. Angela Mulrooney, and I met her several years ago. She was a dentist and is now a global speaker, bestselling author, and personal branding expert. She works with thought leaders around the world to clarify their message through their brand archetype while using various media platforms like LinkedIn, podcasts, and the stage to drive sales, so these experts can change the world with what they know. Angela, welcome to the show.

Thanks for having me. It’s nice to be back.

In total transparency, Angela and I have already done this interview and I forgot to hit record. Those of you that have your own show are probably smiling and laughing and thinking, “I have done that too.” This is round two. Angela, let’s go back to your life because what I mentioned was you were a dentist. Let’s go back even before that. What were you like in high school, and where did you go to high school?

I went to high school in Regina, Saskatchewan. For me, high school was torture because I was shy and an achiever. I’d win these awards and then that would draw a whole bunch of attention to me and people would steal my exam paper when we got our marks back to see if I was still top in the class. I hated it. I wanted to achieve what I want to achieve for me and then go do my own thing. I wasn’t trying to draw attention to myself. I want to be a wildflower and blend in with the scenery.

Let’s talk about that for a minute. For those of you that are reading, if you saw Angela on camera, you would not think that she’s shy based on how she’s dressed and what she does. She’s not shy now. Back then, why do you think you were so shy?

It was partly the way that I was raised in my family. I could never do anything right. I was always really self-conscious about what I was doing and achieving in school made me feel confident but anything outside of that, there was a separation between the academic and the personal Angela. Personal Angela was really shy, and academics was a killer. “You were going to get my way, I was going to take you down.”

There was this dichotomy in me and that lack of confidence made me very perfectionist. It made me always strive to get to the top of everything and I didn’t know how to do that. In my personal life, that’s always been a lack. I have always been good at figuring out the game of achievement, but personally, there are not those goalposts that you have compared to academic and professional ones, for sure.

BYW 39 | Better Way
Better Way: Sometimes, you can be good at figuring out the game of professional or academic achievement, but those are not really the goalposts you have personally.

 

In high school, did you look older or younger than the other kids?

I looked younger.

Did that have anything to do with it by chance or not?

I don’t think so. Part of it was my hair. I have pretty easy curly hair and at that point, I didn’t know but to brush it. I was always a fuzzball. I was well-dressed because I worked on the weekends at the RCMP museum, so I had to be dressed nicely and took my work clothes and wore them to school. I stood out a little bit that way. People knew that I was shy, so I had a target on my back because there were people who wanted to tease me to bring me out of myself, and then there were the ones who wanted to tease me to put me in my place.

The funny thing is when I would run into bullies or anything, if I saw a kid being bullied, I would step in and the stuff that would come out of my mouth was surprising to people because I didn’t talk. If there was a situation that needed to be diffused, I would step in and defuse the bomb even if it meant that I had put myself in harm’s way, and sometimes it turned out badly for me. There was a laugh because you turned into this yelly, little smurf that came out of nowhere that no one was expecting so that I could overcome it to protect someone else, but I had problems overcoming it for me.

You graduate from high school and off to college. Where did you go to college?

University of Saskatchewan in Saskatoon.

You are up in Canada, right?

I am, yes. For a couple more months and then I’m headed back to Nicaragua.

What was college like for you? What was that experience like?

As brutal. Still shy and a killer when it came to competitive stuff, but generally, pretty shy. I started ballroom dancing in my first year of university because that’s what the biggest social club on campus was. There were 1,500 members, which was the biggest ballroom dancing club in North America. I joined that and after the first year they asked me to become a teacher, and I’m like, “I’m trying to get into dental school, don’t distract me.” After the second year, I was like, “Please distract me. The dental school’s going to be brutal.” I started teaching for the club star performing, and then I turned pro as a dancer at 24 when I graduated from dental school.

Graduating from college then off to dental school. Where’d you go to dental school?

It’s the same place. I did two years of undergrad. We were still allowed to do that back then, so I got in after two years and finished my Dental degree at 24.

What was dental school like for you?

Still torture.

You were still the shy kid that studied hard, got good grades, and was serious about what you were doing?

Yes. There were some people in dental school that they got in and were like, “I have made it.” I was trying to get scholarships, so I studied really hard. I had good boundaries with people like, “Don’t call me after 8:00, I might be asleep.” I wanted to consume as much information as possible so that when I got out of dental school I could be an amazing dentist. I didn’t want to learn so much on the job. I’m like, “I’m here to learn. I’m here to get as many scholarships as I possibly can and then be able to be amazing when I’m out.”

You graduate from dental school and become a professional ballroom dancer. Tell us about your practice or what it was like getting into dentistry for you.

I decided to tell the people I was applying for jobs with that. I loved pediatric dentistry because with kids I didn’t have to have these uncomfortable adult conversations. I could tell them stories about the different colored sugar bugs that I have removed from their teeth. I could explain to the parents very briefly what had happened. The adults would go away, and I’d be back to my next kid. I did that for the first four and a half years of practice. I stuck to children.

Does anybody like pediatric dentistry or did you like it? Let me put it that way because as a dentist myself, I know that is not what I like to do.

Yeah. I did like it and in any position I applied for, I did treat adults as well, but when you are the one who wants to work with the kids, you get the job in every practice because no one wants to work with kids.

You were a pediatric dentist for four and a half years, and then what happened?

I then decided it was time to level up, and I wasn’t sure what that was going to look like. I plateaued. I’m like, “I either need to go and specialize in pediatric dentistry or something else has to change.” When you make your mind up that something needs to change, oftentimes, the perfect thing presents itself. I ran into one of my old bosses because I had done pediatric dentistry for his practice and he was like, “Do you want to pick up an associateship?” I’m like, “Sure, why not?”

He was working full-time replacing this 78-year-old dentist and I was 28. I was supposed to take two days off of his hands. By the end of the weekend, after I talked to him, he was like, “I don’t like doing dentistry. You know this, why don’t you take the whole associateship?” I went from expecting to work a couple of days to working full-time there and replacing him and this ailing dentist in the practice.

How old was he?

The dentist who owned the practice was 78. There was a five-decade difference between us.

What happened after that? You are now the person doing the dentistry for a practice that was meant for two dentists?

One dentist.

It was meant for one, and then what happened from there?

The dentist was in the hospital dying of cancer, and they’d had a few different locums coming in. There’d been a few other people who wanted to buy the practice and that was his life. That’s why he was still practicing at 78. He didn’t want to sell it. I walked in there and the carpet was black from years of cigarette smoking and dirt because it had never been cleaned.

When we finally did seven rounds of removing, doing the water removal, then it was beige. This was a broken-down aged practice. Every day that I walked in there, I could see potential everywhere. The view from the practice was amazing. It was the best view in Calgary. I decided that, “Maybe this was my level-up chance.” I went to the hospital and talked to the dentist.

I had heard from his old team that he had sworn he would never sell to a woman. I go in there and I’m like, “I have heard what you have said, and I happen to be a woman, so do you want to sell it to me?” He was a potty mouth and this bigger-than-life kind of personality. I was still a shy person at that time. He said, “I have heard amazing things from the patients. They like you.” His patients were going to see him in the hospital, so they heard.

They had taken the word to him that things were working out well with me, so he decided to sell it to me. He ended up passing away halfway through the deal and then his son tried to sell it out from underneath me. There was all this weird chaos that happened with this practice, but in the end, it turned out to be one of the best things I had ever done as a dentist.

You buy this old practice probably old everything, old equipment, and I’m assuming you did not keep it old?

No, it took me three months. I lasted three months with the old equipment, and then I shut the practice down. In three weeks, I found a contractor, and he renovated the whole practice in three weeks, which to do a practice that fast is unheard of. Everyone’s like, “You are going to be down for two months.” I’m like, “No. He promised me three weeks.” He kept his word, and I went in and helped. We got it done.

We turned it from this broken-down practice to this beautiful high-end, high-tech practice. From there, it started attracting different kinds of patients. I leveled up my skillset as well because a lot of the patients were broken down because he couldn’t see properly. His assistant did her best to be like, “Maybe you should go a little bit more to the distal.” Some days he would listen, some days he wouldn’t.

When I would show patients their X-rays, they could see the big black thing underneath their bright white filling. They knew that I wasn’t lying about it, and they often commented. I have never seen someone so excited about teeth. They knew that I was invested in their care. They knew I was doing a good job and wanted to make sure that they were taken care of. That helped with getting them onboard with higher level care.

At this time, what were you like as far as that shy little girl?

Still shy, but I also realized that I had big boots to fill with his personality. I made a deal with myself that I was going to learn how to communicate, and I would sit in my operator’s chair across from my patient and my leg would be shaking. I’d be holding myself onto the chair, making myself stay and talk to the patient because they were used to so much personality in the practice that I knew my technical skills would take me so far, but I needed that charisma as well-built. I forced myself to learn it.

What was that like for you? That had to be terrifying, and then how long did it take you? You then went through a transformation.

It was torture. I hated it every day until I stopped hating it. It’s learning anything new. You are a fish out of the water until it starts to become second nature. That is what allowed me to start doing the higher-level treatment that I did. I went and finished the Kois program in thirteen months. I did my IV station. I did my implants. I did sleep apnea, and suddenly, I had people accepting $40,000 to $60,000 treatment plans on the first meeting with me.

When you’re learning something new, it feels like you're a fish out of water until it starts to become second nature. Click To Tweet

I started sending out referral pads because nobody likes to deal with people who are scared of the dentist. This practice was full of people who were scared of the dentist, which is the same as working with little kids except they are bigger and say way meaner things to you. I started getting referrals from all over the city from dentists who were 20 or 30 years older than me and who didn’t realize I was that young because they weren’t creeping on the internet as we do now. I started building a referral-based practice.

Again, if you are not able to see Angela, you would expect from what we are talking about that she’d be wearing scrubs or being very conservative, and you are not. When did that happen?

That started to happen closer to the end of when my career finished. I started to not care. I saw cool haircuts, and I have got this crazy curly hair. It’s beautiful corkscrews, but when it’s all there it’s like a lion’s mane. I decided to go and get it shaved on both sides. I had this curly Mohawk and didn’t look like I was supposed to look. Patients used to come up and rub the side of my head and be like, “Cool hair, doc.”

It’s because the patients started to be playful with me, it allowed me to be more playful with myself and stop letting that perfectionism happen. I stop worrying about what people were thinking about me because they didn’t care. They were thinking about themselves but I was so caught up in trying to be great and be a professional. Once I let my hair down, it started to change everything.

You went from being a very shy or maybe reserved dentist. Give us a description of what you transformed into.

I started to transform into someone who didn’t care and did not take things seriously. The biggest transition point for that was after I got injured and lost my ability to practice overnight. That was life-altering because six months after that happened, I was on bankruptcy’s doorstep and I didn’t know what life was going to look like. I had my keys handed over to the bank and realized, “I have done everything right.” I did tons of pro bono in my practice, $100,000 to $150,000 per year. I treated my clients well. I treated my team well and yet, I still got slapped out of the sky by the universe. I was like, “Life is a joke.” You can be serious about this and do everything right, and it can still blow up in your face.

Life is kind of a joke. You can be serious about this and do everything right, and it can still blow up in your face. Click To Tweet

What happened to you? I know you lost your ability to practice. Tell us about that.

I ended up with a condition called focal dystonia. If you look at my two hands, this hand, you can see there’s no muscle there. If you look at the flexibility of my two hands, this one can bend backward, and this one cannot. What happens to it, if you have the genetic predisposition? If you overuse your fine motor dexterity, which is what we do all day in dentistry, then it damages the brain and reverses the chemistry.

What should relax contracts and vice versa for your fine motor skills? I lost control of my hand. It actually fully went out in the middle of a major procedure where I had the patient flapped open. We were doing bone recontouring, and we were about to sew her back up. I reached over and picked up my suture and my hand wouldn’t pick up my suture.

I end up saying to my assistant, “The problem I have been having with my hand, not working at all now, so you are going to have to be my right hand. I’m going to use my left hand. You are going to listen very carefully to what I have to say, but we need to get her sewn back up, otherwise, she’s going to be in trouble.” It happened to work out. The case turned out beautiful and that was the last day I got to practice dentistry.

You went to the doctor, they told you that you have got this. Is it a disease or is it a condition, or what is it?

Guess it would be a disease. They didn’t know right off the bat what it was. I was being sent to specialists and in Canada, specialists don’t talk to each other. One person had a theory, another had a theory, and nothing fit together. By the time I was on bankruptcy’s doorstep, I was like, “I got to throw a Hail Mary and try and save myself here.” I ended up getting down to the Mayo Clinic and within a couple of days, they had me diagnosed because they put their heads together.

They told me, “You got to figure out what you are going to do with the rest of your life because you are not going to be a dentist.” I must have looked down at my left hand or something because they said, “Don’t you dare try to train your left hand to do dentistry because you will lose that hand as well.” That was the final nail in the coffin for my career and allowed me to start moving on to other things.

You were how old at that time?

I was 33.

You were 33 and told you can no longer practice and your practice now, tell us about your practice as you went through all this. What happened to it?

I didn’t know what to do. Those six months until I knew what was going on, everyone was like, “Don’t lose hope. You are going to be doing dentistry again. You are meant to be a dentist.” All that hope was awful because I didn’t know if that was what was going to happen. I felt like I was torn between moving on and going back to dentistry. It wasn’t up to me.

Once they told me going back to dentistry is off the table, that was a relief to start making plans in the right direction. Everyone was telling me, “You built this amazing brand in your city, hire associates.” The problem was I had a skillset that most dentists don’t have. Having Kois, sleep apnea, IV sedation, and implants were not something most people had. I ended up having to bring in four different associates to cover off my skillset with the patients that I had.

None of them wanted to work with folic patients, which is what I had niched myself into because I liked working with them. It was a battle. Eventually, I was like, “I’m going to have to make this back into what it originally was, which was a bread-and-butter practice.” I did that, and it was heartbreaking to see these dentists come in who were not as committed, and who were annoyed by the patient base because they were scared.

When 2015 hit, which was the oil crisis, my practice was in Calgary, and the economy, I could see it going. I had built the practice during the global financial crisis, so I decided it was time to let it go, stop listening to what everyone else was telling me I should be doing, and listen to what I wanted, which was to be out. I sold it for half of its value and started moving on with my life.

That had to be a rough day, but probably liberating.

It was a liberating day. Those two and a half years I had been fighting with myself too. Everyone was shooting all over me, and then in my heart, I was like, “I hate coming in here,” because it was ripping this giant scab off. I was like, “Maybe they are right. Maybe it will get better. Maybe I can be an owner.” I have wanted to be a dentist since I was two. That was a big dream that I was watching burn down to ash every day and it was awful.

You sell your practice, and now what are you going to do?

I decided to take a break from dentistry because anyone in the industry who knew me looked at me with pity because they knew what had happened. I had been a referral practice. I decided to go back to professional dance and built an unleashed dance company and took a year to let the cards fall and start figuring out like, “Why did all this happen?” It was interesting because it allowed me to see the pieces of what I could use from that experience, from going through a lawsuit with my team, from the owner dying halfway through to worst case scenario of losing my ability to practice and being able to take that time away from dentistry.

I built the company very quickly. In the first six months, I became the second-largest adult-based Latin company in our city. It was fun because I could be in that creative mode and let things flow through me. What I figured out was, with everything that I’d been through, I could reach back into the industry and pull people forward. I decided to build my business coaching company for dentists, which was originally called My Business Doctor Inc. Later became Unleashing Dentistry’s Potential and started to help people figure out what their niche was, what they wanted to do, and what was their passion in dentistry, so they would love going into work.

Back when we first met, you were a dentist trying to figure some things out who had a lot of credentials and, “How do I market my practice.” Over the years I would get tech or emails from you, not necessarily from you, but to your email list, which I was on. I would always wonder now, “What the heck is she doing now? Why is she doing that? How did she get into that?”

I never knew this story. Now it makes a lot more sense why you would go in the direction that you did and that you did it for yourself. You did it so incredibly fast, and now you are helping other people do the same thing with your unleashing, it’s the unleashing brand. You had Unleashing Dentistry’s Potential, and then how did that go for you?

I made a decision that was not going to be brick and mortar. That was going to be a completely online company and I did not want to spend any money on advertising. I took to LinkedIn and started talking about what I knew about dentistry and niching and passion. In a year I went from 200 to 12,000 industry followers on LinkedIn. People went, “How did you do that? Can you do that for me?” I started dabbling with a few of my friends’ profiles to see if I could replicate what I had done because I wasn’t sure if it was a unicorn or a blip.

That was a mistake with the algorithm. What happened was I was able to replicate the results. About a year after I started dabbling, I officially launched Unleashing Influence. That was January 17th, 2020. On March 17th, 2020, the world around me shut down, and I had two and a half full-time team members at that point. We had a meeting after the shutdown happened, and they said, “Everyone around us is getting laid off. If you need to lay us off, we totally understand.”

I said, “Buckle in. We are going to take this to the moon.” By 10 months into the pandemic, I had 14 full-time team members, and it had grown by gangbusters because no one was able to have meetings. They needed social media and building their personal brand to be able to fill their pipeline in a way that they weren’t used to. Getting them to be good on camera was a skill that most did not have. I was a busy girl.

Unleashing Influence, you did from Calgary, Canada?

Yes, I started it in Calgary, and then I decided to move to Nicaragua and took it with me. Again, I decided to make it so that I was completely online so that I was portable to be wherever I wanted in the world.

Of all the places in the world that you could have picked, why Nicaragua? I’m sure people reading are thinking, “Is Nicaragua a little dangerous?” Couldn’t you have picked someplace a little bit more safe or traditional, but no, you went to Nicaragua. Why did you do that?

Originally, my plan was to go and do international business development for Unleashing Influence. I was going to go to South Africa, the UK, Australia, and New Zealand, and every time I picked something on the map, Canada had a rise in COVID cases and the border got shut. I was like, “That’s not working.” I was determined that I was going to get out. I put my house on the market.

I got it sold by December 2020 and was out the first month of 2021. I bought a flight down to Nicaragua to see what it was like. Five days after I arrived, Canada canceled all the tropical flights. They canceled spring vacation was the point, so I got stuck down there. I was like, “There are worst places in the world to be.” I was in a small town. It was all tropical. Everything is open air, so you are not sitting and breathing in other people’s air during a pandemic. I made the most of it. Learned to surf, learned how to ride a motorcycle, and did all these cool things that I hadn’t done before in my life.

For those of you that are reading, Angela’s why, as we talked about, is to find a better way and share it. How she does that, is by challenging the status quo, challenging what people think they can do or what she thinks she could do. Ultimately, what she brings are simple solutions to help other people move forward. We are seeing this play out in your life. You are always in search of a better way, but you are thinking differently, thinking big, challenging what people think they can do, and then you are bringing them simple ways to get there. Does that feel right to you?

Yes. When I look at what I do now because after I arrived in Nicaragua, I realized I was working 100 hours a week, which is what I’d been doing in Canada. That was what I was trying to escape and learn a different way. I realized I was wasting my time in paradise because I wasn’t able to enjoy it. I was sitting inside instead. I decided it was time to burn down what I’d built because it wasn’t serving me anymore.

I divested my companies and kept the little bit of unleashing influence that I did, which was teaching people how to pivot and leveraging their brand to support that. That became my full-time focus, at the end of October 2021. The interesting thing was everyone again was like, “You shouldn’t do that. You have built all these amazing things.

Get some managers in here or do something to keep these brands.” I was like, “No, it’s not working for me.” I know if I burn these down and get super focused on my niche of mastery, I can take this to the moon. It was interesting because three months after the final divestment I made the most I had made since leaving Dead Street. It didn’t take long for that mindset shift to start bringing the right clients to me and allowing me to do the work that I love to do.

You have made some challenging and fascinating decisions over the course of what we have heard. How do you go about making those decisions?

I trust my intuition and when I hear myself think, “What if? What would life be like? What if I did this? What if I did that?” That’s when I know something has to change when I consider what that possibility could be like versus staying in it. When I think about staying in it, and my guts are intense when it comes to my intuition, if I feel ill about it, I know something has to change. Even if it doesn’t logically make sense to anyone else, even if they see it and think that I’m burning down something that shouldn’t be burned down if my intuition tells me I should do it, if I follow that, I win every time.

For most people, that seems a little scary. For me, that seems a little scary. Especially these decisions you are already doing well, and you say, “I don’t think I like this. I blow it up, and I’m going to go do it again.” That’s a lot of confidence to be able to blow something up like that and start again.

I wasn’t starting again. What I did was I took the best of everything that I had in each of those companies and pulled those skills in, and then put it into a pretty package that people could understand in the marketplace. I wasn’t leaving any experience, any expertise on the table. I was pulling it differently, but allowing myself to get deep into my niche mastery.

What are you doing now?

All I do now is help people to pivot. I run 90-day pivot accelerators. Some of them have already started being entrepreneurs, but most of them are not entrepreneurs, but they are leaving corporate. In 90 days I put them into pretty packaging and gave them their claims for fame in their industry. I help them to build out their mastermind. I help them to learn how to do sales well, build the whole business behind it, operations, and automation in the marketing and teach them to hunt. In 90 days, they have a business in a box and are launched into the world.

I love the word you use there, pivot. What do you mean by pivot?

A lot of the clients that I work with have had massive success in the corporate world. Most of them have twenty-plus years of experience in their industry, and they have had enough. Maybe it was provoked by the pandemic, maybe it’s their time in life, and they are not done. They are not done making a difference in the world. They are not done with their industry. They want to do it differently.

They want to have geographic freedom, financial freedom, and time freedom and be able to reach back into their industry and pull people forward by sharing the experience and expertise that they have honed. That’s where the pivot comes in. They are pivoting out of corporate into entrepreneurship and doing it efficiently. With the program that I have, there are no steps wasted.

There’s no fluff, as you may have noticed, there’s no fluff around me. I get them there as fast as possible and with extreme intention so that they are making their tuition back very quickly after they finish the program. Once they finish the program, they are invited to join The Badass Entrepreneurs Club, which is continued education for them to keep leveling up what they are doing once they are launched.

Very similar to what we do in dentistry. It’s a similar path. Learn your skills and then join the study clubs and continue to learn, continue to grow. That’s awesome. For people that are reading, who would be an ideal client for you?

Someone who is experienced and has expertise. I can’t manufacture that for you. I can package it for you and help you to put something together, but I can’t manufacture it. Again, typically twenty-plus years of experience is what I work with. Someone who is ready to do things differently, who doesn’t want to subscribe to 9:00 to 5:00, and who also wants to have that geographic freedom. That’s a big part of it.

When people see that I have worked from different parts of the world and not skipped a beat that is desirable. It may not be that they want to live on the other side of the world, but they don’t want to be stuck going in to speak in person or going into a business and having to work in person. They want to be able to do it from wherever they are on the hours that they want to have and make way more money. A lot of times they’re coming in saying, “This is what I made in corporate, so I’d like to work half those hours and make more money.” We reverse engineer what needs to happen for them to build their program and help them to achieve that.

What do you think is the biggest thing that keeps people from making the pivot?

Fear and people shooting all over them. If you have had this career, and you are making good money, you have climbed the corporate ladder, and you are going to be leaving that, people think you are insane because why wouldn’t you keep taking those CIO or CEO positions and companies? They also have that intuition. They have that gut feeling that isn’t where they want to be anymore. They want something different, and they know they can do it.

BYW 39 | Better Way
Better Way: The biggest thing that stops people from making the pivot is fear and people shutting all over them. Because if you’ve already climbed the corporate ladder but suddenly decide to leave, people think you’re insane. But then they also have that intuition, that gut feeling that this isn’t where they want to be anymore.

 

They just need to have the right information to do it. If people don’t have that support, they will make a mess of it. A lot of my clients are 60 plus. They don’t have time to mess around. They don’t have time to make mistakes and figure things out. They need to pivot with grace, maintain their reputation, and replace their income as soon as possible so that they continue to feel successful and also aesthetically look successful to the world because they do not want to tarnish their reputation.

It’s fascinating. When I take a step back and listen to your story, it feels like there was somebody above you toying with you to a certain extent. You know, “We will give her a little bit of that, but now, I’m going to take that away.” It’s all been worked out for you very well in all the stuff you went through. You didn’t go through some easy stuff. Those are not simple little problems. Those are major life-changing, life-destroying problems that you had to go through but they equipped you, and now you are ready. You are ready for anything.

The worst-case scenario is I have to start again. Part of where my boldness comes from is I have been through worst-case scenarios. I lived out of my car, and lost my career, all these things happened to me, and I’m still okay. I still have my brains and am still able to rebuild. I know I can be successful at whatever I put my mind to because I’m tenacious. No one has my back, so I have to have my back and have to succeed.

That’s a lot of pressure as well. When you went through and discovered that your why was a better way, your how was a challenge, and your what was simplified, how did that feel to you?

It felt very on-brand with how I operate and how I feel about my work. What I’m always trying to do for people is, I have been through programs where afterward I’m like, “Why on Earth did they make me do that? That made no sense. It made no difference.” I have been through lots of high-ticket programs. I have probably spent $150,000 on them since leaving dentistry. I wanted to make sure that everyone got the best bang for the buck they have ever spent in a program with my program because I want it to be simple. I want it to be efficient, and I want you to get two years’ worth of work done in those 90 days so that you are catapulted into your new future.

I remember when I was leaving dentistry. A friend of mine that was kind of mentoring me said something to me because he had left his career a few years earlier. He said, “Six months from when you leave dentistry, you will probably even forget you were a dentist.” I thought, “What? There’s no possible way.” Sure enough, six months after I left dentistry, I didn’t think about it at all. I almost forgot that I was doing dentistry. Did you experience that same thing?

No, I still have dreams that I wake up and my hand works and I get to go back and do surgery.

I did it quite a bit longer. I did it for 32 years. How many years did you get?

It’s eight and a half, so I didn’t feel like I was done with it at all. I thought I was going to drill to the day I died, but that wasn’t what life had in store.

Last question for you, Angela. What’s the best piece of advice you have ever gotten or the best piece of advice you have ever given?

Can I give you the worst advice I got instead?

Definitely.

When I first started building Unleashing Dentistry Potential, I started creating content, and the person who built my website was like, “You got to tone it down a little bit. You got to blend in before you stand out,” because I was building this company competing against guys who were in their 70s, very conservative old dentists who were guiding the world and had guided me in my practice. I was this young punky-looking chick who was sassy and said what she thought.

You have to blend in before you stand out. Click To Tweet

He felt like that was not going to work, especially with dentists. They are conservative. I decided to listen to him and I had a shaved side of my head, so I pulled my hair over the shaved side and spoke more conservatively. I did that for about three months and with every video I created, I got more and more uncomfortable because I was worried about my hair. Curly hair has a mind of its own.

I was not comfortable with what I was saying and how I was saying it. I’m like, “This is not me.” One day I said, “Screw it. I’m going to be me.” Put my hair over to the side, showing the shave, and talked the way that I talked was as sassy as I wanted to be. That was when I started getting messages from people in my inbox on LinkedIn saying, “I like what you have to say.” I started getting contacted by the heads of dental companies across Canada saying, “I’d like you to weigh in on this. I’d like you to come and speak to our team.” When I started to be me, which is not easy, I started to more and more let myself out. That was when things started to change for me.

What’s the best piece of advice you would give somebody or that maybe you currently give to your clients?

It’s to be yourself. It is a learned skill. Most people have this dissonance between their personal life and their professional life. We are taught in dental school like, “You got to be professional in front of your patients,” and every professional college does stuff like that. When people are starting to put themselves out there, especially if they are older, that’s even more ingrained than in my generation. It’s hard to put those two things together and be okay with putting that out there.

A lot of the reason for that is, it’s vulnerable to be yourself on camera. If people don’t like the facade that you have put up, not a big deal. If they don’t like the actual, it hurts. The thing is, if you are being the real you, what’s going to happen is you polarize your audience. You are going to have people who love you and hate you. The minute you get hate mail, you are probably doing something right because you are probably being true to yourself because someone doesn’t like it. Someone does like it.

If you try and walk that line of likability, people don’t quite trust you. They can feel that something is off and people are more and more sensitive to BS coming at them. They will feel it, and then they are going to go, “Don’t quite trust this person. Moving on to the next thing.” The more you can be yourself, and the more you can talk the way that you talk, have your opinions, have your values, and let that be part of what you let stand for your brand, the more you are going to attract the right people. It is so much easier to be yourself instead of trying to measure in each situation who you are supposed to be.

It is so much easier to just be yourself instead of trying to measure in each situation who you're supposed to be. Click To Tweet

That makes me think and this is going to sound terrible, how do you coach someone to be themselves? It’s because they’re so used to not being themselves, how do you then become yourself, and what is yourself? The executive that’s been in a high position in all those years, having to mute themselves or tone themselves down or whatever you want to call it be the play the part. How do you not play the part and play you, and what are you?

Part of what happens when we do the Crack You Open Bootcamp is we dig into who people are. I work with brand archetypes for that. What it does is it allows them to see how they operate in the world. It allows them to see the light and the dark sides of who they are. Once they read it and I package them with that, I will give them their superpowers based on what they told me in their story and what I found out with their archetypes.

BYW 39 | Better Way
Better Way: The Crack You Open bootcamp really digs into who people are. It allows them to see how they operate in the world and to see the light and the dark sides of who they are.

 

That’s a revelation for people that they have something kick-ass to offer the world. Before that, they may not even realize that they may have been apologetic for being that way. Now because I tell them that’s what they are, then they suddenly go, “Okay.” As we go through the accelerator, if they step out of that, what happens is it’s not just me correcting them. Everyone else in the accelerator knows what this person stands for as well. They will pull them back to what they are and call them when they are not being completely authentic. It’s quite interesting how everyone pulls together to keep everyone authentic.

When you are done with a Crack You Open workshop, what would be the example of the outcome? I’m thinking of people reading this thinking, “I want to be myself. I want to be on camera. I want to start my own podcast. I want to be me, but I don’t know how to do it.” What does it look like? If I went through the Crack You Open workshop with you, what’s on the other side?

You end up with a playbook. I help you pull together what is your brand voice, so you can explain something 60 different ways, but we need to figure out what your way is that you can stay consistent with. What are the keywords that describe you? If you decide to have a team helping you to do writing, they need to understand who you are, what you stand for, and how you show up in the world so that they can represent that in the writing.

BYW 39 | Better Way
Better Way: If you decide to have a team helping you do writing, they need to understand who you are, what you stand for, and how you show up in the world.

 

They have to adopt that into the way that they are going to speak on camera so that they are living into their archetype. With their superpowers, that’s the big summary of all the archetypes and how they operate in the world, and what makes them unique in their space. I also give them their title in their industry, so they become The Something in their industry.

They stuck their flag pole in the ground and said, “This is me.” That gives them so much confidence, and it gives them that playbook to come back to. When I wrote my playbook, it was funny. I was stuck at a speaking competition and I’d written my first speech. It was amazing. I made it through the round and I had ten hours to pull my next speech together. I was like, “I don’t know what I’m going to speak about. I have this idea, but I’m stuck with how I’m going to frame it.”

My friend who’s beside me, she’s like, “You are the arsonist. You would burn this crap down.” The speech became Burn It Down and that allowed me to frame how I was going to approach the subject matter because I was getting stuck in semantics. Once I put on that arsonist hat and started going for it, then everything became clear. All this information started to come at me as to how to write the speech and wrote itself in 30 minutes.

Angela, I know we are out of time here and if there’s somebody that’s reading this, and they want to get ahold of you, follow you, work with you, and go through the Crack You Open workshop, what’s the best way for them to get into contact with you?

The best way is to find me on LinkedIn. You can find me as @DrAngelaMulrooney. What I suggest for first exposure is to join a challenge. You have five days with me. You can level up to VIP as well, which gives you an extra five hours to dissect the information and make sure it’s customized to you. That five days will give you a good understanding of what you can do with your brand, how you can leverage LinkedIn, and how you can pivot well to what you want to do with your life.

My team’s doing it now. Angela, thank you so much for being here. I enjoyed reconnecting and hearing the whole story for the second time but hearing the whole story. Thanks for being here.

It’s my pleasure. Thanks.

You did better the second time.

Even better.

We went longer, but still, you did good. It’s a fascinating story and I love where you are at now, and what you are taking it to. What’s going to be the next thing for you after this? Do you know or just see where it takes you?

I have given myself a five-year commitment to the pivot part. I’m taking people starting their pivot. I will develop higher level programs like once you have hit this point, then how are we going to ten times your company, and start building that stuff out. The people in the mastermind are getting leveled up. Eventually, there will be people coming to me who already have pivoted, but now they want to be able to get multiplied results. That will be the next step.

If somebody wanted to do your Crack You Open, is it a workshop or what is it?

It’s a two-day workshop. They would have to talk to me beforehand. I don’t let anyone in there because they need to be open to coaching. It’s uncomfortable. Especially when you are doing this as a group, it’s going to be quite uncomfortable. I need to push their boundaries a little bit on a phone call and see how they respond to it to see if they’ll thrive in that setting.

What does something like that cost?

It was $5,500. I do some work with them after the two-day session because I have to write the about section for their LinkedIn. I will help pull their superpowers together, all that stuff. The two days are a big discovery for these people. The work happens for me after the fact as well.

It should have had you do before and after on there, so you could have said, “Here, so and so came,” and you don’t have to give their names. “They were doing this and this. This is what they thought and then they ended up here.” We talked a lot. This will come out sometime around when we are doing the launch. Sorry to make you have to do it twice. We got it. Have a great rest of your day.

Thanks. We will see your team.

Thank you so much for reading the show. If you have not yet discovered your why, go to WhyInstitute.com, use the code, PODCAST50, and you can discover your why for half off. If you love the show, please give us a review and a like on whatever platform that you are tuning into. I will see you all next time. Have a great week.

 

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About Dr. Angela Mulrooney

BYW 39 | Better WayDr. Angela Mulrooney is a global speaker, best-selling author, and personal branding expert. She works with thought leaders around the world to clarify their message through their brand archetype while using various media platforms (LinkedIn, podcasts, and the stage) to drive sales so these experts can change the world with what they know.

 

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Should you really follow your bliss? – By Watson Jordan

For years, I’ve heard people say, “You just need to follow your bliss.” And that sounds nice… but for many of us, it’s difficult to take that advice seriously when we have mortgages to pay.

This morning as I was reading, I stumbled across this gem from Howard Thurman: “Don’t ask what the world needs. Ask what makes you come alive, and go do it. Because what the world needs is people who have come alive.

At its core, following your bliss means finding work that truly inspires you—work that makes you come alive. This doesn’t mean finding something easy or glamorous. It means finding something that ignites a passion within you and gives your life purpose. This kind of enthusiasm for what we do is attractive to others, and it will draw people towards us who share our values and our vision.

For me, this energy is one of the things I like most about working with the WHY Institute. Their algorithm gives me the language I need to get in touch with my core. It helps me get clearer on my goals and how to reach them using what already comes naturally to me.

When we focus on finding what makes us come alive, we bring out the best in ourselves. We are more attractive and interesting and are given the opportunity to bring our ideas to the world.

 

I used to tell my kids, “Don’t hide your light under a basket.” When you understand WHY you do what you do, you are one step closer to finding the courage to share your light with the world.

If you’re feeling a little pessimistic, like I was this morning, remember that the best thing you can do is to turn your light on and see where it takes you. You’ll be amazed at what happens when you find out why you do what you do and then go for it. Go ahead – turn the light on.

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