Categories
Podcast

The WHY Of Trust: Building Successful Joint Venture Relationships With Charles Byrd

BYW 32 | WHY Of Trust

 

Trust means everything. You have seen that in the ways great relationships are based on trust, when individuals and businesses go to great lengths to demonstrate that they are trustworthy, and when things crumble from the lack of it. In this episode, Charles Byrd, the epitome of the WHY of Trust and the co-author of the best-selling book, Internet Marketing Secrets, shares his story and experiences about building relationships with trust. He talks about joint ventures and why the transference of trust makes it a qualifier to build partnerships in businesses. However, being a source of trust has its share of challenges. And Charles lays down the ways you can overcome them and use them to your advantage. Tune in to gain insights and arm yourself with this information, so you can make fully informed decisions about who you associate with.

Watch the episode here

 

Listen to the podcast here

 

The WHY Of Trust: Building Successful Joint Venture Relationships With Charles Byrd

We go beyond talking about your why and helping you discover and live your why. If you’re a regular reader, you know that every episode, we talk about 1 of the 9 whys, and we bring on somebody with that why so you can see how their why is played out in their life. In this episode, we’re going to be talking about the Why of Trust, to create relationships based upon trust.

If this is your why, trust means everything to you. You believe that when relationships are based on trust, the sky is the limit. You will go to great lengths to demonstrate that you are trustworthy and do things such as become an expert in a given area so you can establish that you can be trusted. You look to do things correctly because that is what a trusted person would do.

People with your why often enjoy numbers because numbers don’t lie. If someone breaks your trust, it feels like a knife in the gut. You find it almost impossible to have a relationship with them after this loss of trust. Although you tend to have fewer friends, you build loyal and lasting relationships with those people you can trust.

I got a great guest for you. His name is Charles Byrd. There is an official bio and his incredible background in success in Silicon Valley, but that’s not as important. What you need to know about Charles is his proven record of helping others create super profitable joint venture partnerships or relationships. Not only is he one of the most connected people in the online space, he knows how to help you set up lucrative promotional deals that clients and students book hundreds of thousands of dollars of business.

He knows how to help you get qualified leads without you needing to do paid advertising or the need for complicated funnels. I am sure that’s music to your ears. If you want to grow your business, Charles is one to pay attention to. Charles’s work on relationships, joint ventures, and frictionless systems. He has been featured in Forbes, ABC News, SiriusXM, Funnel Magazine, and The Science of Success. His new book called Internet Marketing Secrets is an Amazon best seller. Charles, welcome to the show.

Gary, thanks so much for having me. It’s a pleasure.

I’ve been looking forward to this because we are working with you. I have gotten to learn some things about you as we have had our conversations, but the rest of our readers haven’t yet gotten to meet you. I want to make sure that that happens.

I appreciate the opportunity to do so. From the moment we met, and you explained what you do, I have been intrigued by this. As you shared my results of going through your why process and other people we’re working with, it’s been interesting. What you’re doing is cool, and I look forward to the insights we’ll both discover in our conversation here.

Charles, let’s go back to when you were younger. Where did you grow up? What were you like in high school?

When I was young, I lived in Canada up until the second grade. I have dual citizenship. My mom was Canadian, and my dad was from the US. Around the second grade, I moved to California, where, for the most part, been ever since, other than Stenton near London for a year. I went to high school in Southern California and some in Central California. I had some bodyboarding, beach time, and some time in the Central Valley, which was fun.

What were you like as a high school kid? Were you outgoing? Were you more reserved? Were you with a big group of friends or a small group of friends? Tell us a little bit about you.

It's empowering to come up with your own fun thing and then bring that to life and have a taste of what the next phase would be regarding entrepreneurship. Click To Tweet

I’m always very social. I’m always feeling a little step ahead, simply because I had an older brother and my peer group was two years older than my classmates. I was exposed to ideas, thoughts, and different things that felt a little ahead of the curve. I’m a class clown, but not in an annoying way, but in a fun way and pushing boundaries. I’m enjoying time with friends, family, adventures, riding skateboards, and things like that.

What do you mean by pushing boundaries?

I’m trying things probably before my peer group did and driving perhaps a little faster than most people might. It’s those boundaries. I’m being exploratory, figuring out life, not being afraid of experiences, and being a person who says yes to more things in life than not.

Were you into sports or more into the beach thing? Were you involved in your school or not so involved in the school?

I’m not super involved in school. I was probably a B student. My grades went up dramatically in my Master’s degree than they did in high school. I’m into writing, skateboarding, and music. I started playing the drums at a young age and later guitar, songwriting, and creative endeavors that, unlike sports, football, or things like that which required team activity. Most of mine were independent that you could do it on your own schedule.

You’re not as much of a team player but more of a fun, good friend and someone fun to have around.

Snowboarding, adventures, trips to the beach, and those kinds of adventures.

You graduated from school in Southern California. Where did you go to college?

I started at La Sierra University in Southern California. I was there for a year. My brother also went to that school. In my sophomore year, I went to England and went to school there, which was a phenomenal experience. Most of the students were American. There was a lot of bonding. You’re way closer to people in that environment because they didn’t have their families and networks. There are a lot of tight connections there. I’m the social life of a party person. On Tuesday, you’re studying Art History books in class, and Thursday, you’re standing in front of the art in London and traveling Europe on breaks. It’s a good way to expand the mind and continue that sense of adventure.

What were you majoring in?

Business Information Systems, which is after I finished school in Northern California, which I liked quite a bit more than Southern and stayed up here. I have a Business degree in Information Systems. A little later, after I was in my corporate career, I also got a Master’s degree in Information Technology again.

BYW 32 | WHY Of Trust
Internet Marketing Secrets: World’s Top Internet Entrepreneurs Spill the Secrets to Their Success

Tell us about your business or career path after college. Where did you start working? What did you get into?

I was raised with the mindset of, “Work hard, go to school, get a job.” The concept of entrepreneurship never came up. Even though I got a Business degree, you hardly even heard about it in the programs at all. It was, “Go to school, get a job.” That’s pretty much what I did. I got a job for a big software company in Silicon Valley. I worked for a billion-dollar software company for several years. I started on the help desk doing tech support and so forth. I’ll caveat that throughout college, I was a server in restaurants and also played in a band for several years, doing 75 shows a year around the Bay Area.

Certainly, the restaurant type of role is a customer service role, so you learn to take care of people. In the band context, booking gigs is reaching out to people, connecting, and lining up deals and bookings. Some of that fed into what we’ll be talking about a little later. I worked at a help desk for several years. I ascended the ranks there into higher levels of support. I started running large projects across a 6,000-person enterprise.

I founded the Project Management Institute. I trained twelve different project managers. I guided them all to get PMP certified. That’s Project Management Institute. I also got Cisco CCNA Certified. I ended up creating my own department, the Social Media and Collaboration Department, but I’m still in IT, which is not the best place for creative and social people. IT does not scream either one of those things.

Working to keep my life interesting there, I created something called IT TV. I would do interviews like CNET. I don’t know if you’ve ever followed things on CNET, but I made my own show like that. I started creating creative commercials, advertising the projects I was rolling out across the enterprise. I would choose the technology, create the international teams of 30 to 50 people, roll out the technology over sometimes 8 months, 1 year, or 2 years, and market and train internally within the company.

I started creating fun, punchy videos, and all the other departments wanted me to make them for them. I felt like I had that creative outlet. It was empowering to come up with your own fun thing and bring that to life. I always had a taste for what the next phase would be regarding entrepreneurship, but it’s a little too comfy in the corporate world to make that jump out of the gate there.

Is IT TV a TV station within the company?

Yes.

It’s how to connect with everybody, bring information to everybody, and excite people, that type of thing.

I would do interviews with people that were rolling out new technology, adopting a new strategy, or different kinds of updates like that. I rolled out Webex across the 6,000-person enterprise. I made a quite amusing commercial with my kids and nephew at the time, who were little kids. They’re having a whole conversation about Webex, and it was a huge hit. That’s blending the creative side but also the process, execution, and management side of things.

You have been there for several years. All of a sudden, you decide, “I’m done with this.” How did you transition to the next space?

If there's an impact you want to make, if there's a quality of life you want for your family, now is the time to do it. Click To Tweet

There were two elements involved. I talked about creating a business for a while. I even formed teams of friends and other people to create a company. We researched products. I was creating a company where we have gear that would film snowboarders going through a park and automate, giving them a video back at the end of their day. When you’re trying to fit stuff in on weekends or little holidays, you can’t get enough traction at it.

A motivating thing was the following. My mom was an OB nurse. She ran a hospital in Central California and also taught nursing school students. I got a call from her one day. She had that serious tone in her voice. I was like, “Maybe one of the kids she adopted from Sierra Leone was having trouble in school.” It wasn’t that. She had been in a minor car accident the day before. She thought she was pressing the brake but wasn’t and hit the car in front of her.

On that day, she was reaching for a fork and physically kept missing it by six inches. They took her to the hospital and found she had two stage-4 brain tumors. I could barely walk into the house to tell the family that. I piled into the car, went to be with her, and went into brain surgery that night. Effectively, I stayed at her place for the next year, taking care of her. My mom lived one year to the day from when I got that call. It crystallized that life is short. If there’s something you want to go after, if there’s an impact you want to make, if there’s a quality of life you want for your family, now is the time to do it. That fueled being a lot more confident in making decisions that, in the past, would have frightened me off.

My daughter wrote on this whiteboard here. It says, “One more day is one person. I’ll start in one more day. We’ll do this tomorrow.” The other person says, “This is day one. We’re starting now.” It lit that fire. There’s a massive difference on those two things. “I’m going to start my diet next month. I’m starting my diet now.” There will be a vast difference between those two people’s outcomes.

That lit a fire under me. I decided to create my own company. I left my corporate job and chose the entrepreneur path. I have this piece of wood made that says, “I can. I will. End of story.” Meaning I’m committing to this no matter what. I’m burning the boats. I don’t care what anyone tells me. My dad was like, “Go get another corporate job.” I’m like, “No.” He was always super supportive, but that was the path he was hoping I would take.

That event and commitment to trying something new and figuring it out are mandatory to making large shifts in your life. I can assure you, it leads to a far higher quality of life, more freedom, passion, better conversations, and opportunities you can’t even fathom compared to living in a nice little corporate world.

That time with your mother, which was a negative turned out to be positive.

I try to turn any negative into positive systematically. I try to take things that, on the surface, are annoying, but you find what is positive about it. There is some turmoil in that adjustment. I didn’t even know what company I wanted to make. I knew I was going to make something. You got to start with where you’re at. Baby step, there’s no straight line. I’m sure you’ve seen those cartoon analogies.

You can’t connect the dots looking forward. You can only connect the dots looking back.

The underlying thing is not being afraid to take the next step and not being afraid to commit to doing that. Once you reprogram your own way of operating, it is empowering. I’m sure we’ll get to this coming up too. I am always social. I always had a friend network, but nothing like now. It was a conscious decision to start connecting with more people in a deeper way and systematically provide them with value. It’s a learned skill. You don’t have to naturally be. I’m sure there are inclinations that support being good at connecting, finding opportunities, following up, and providing value, but it was all a learned skill that I systematized and took to a whole other level.

Let’s talk about that for a minute. You said, “Not being afraid to take the next step.” Is that a real statement? Is that reality? When you took that step, I can’t imagine you weren’t afraid, but you did it anyways.

BYW 32 | WHY Of Trust
WHY Of Trust: Commitment to trying something new and figuring it out is mandatory to making substantial shifts in your life.

 

That’s a far more accurate way of saying it. You may have some reservations about it, but you’re willing to do it anyway. I was pretty lucky because of my wife. I’m like, “I’m going to start a company.” This is probably about as deep as the conversation went. She was like, “Awesome. Go for it. I believe in you.” I have friends that didn’t have that support. They’re still trapped in the jobs they hate because of it. It is important to have supportive people around you or have the internal resolve to do it anyway.

You leave your corporate job. What’s the first business that you started?

I started my company, and I had some input. I had some friends I had gone to college that started physical products companies, wooden sunglasses, and wooden watches. About the time they were buying their third building in San Francisco, I was like, “My peer group can do this and be successful at it.” I had no idea this was inspiring.

I was chatting with them about what I could do. They were like, “Don’t do physical products like us. We’re sourcing stuff from all over the globe, having to put it together and ship it out. There are all these crazy logistics. Go for information products or services.” A light went off immediately. I’m like, “I’m already good at teaching and presenting. I have all these skills. How can I now package them?” All I needed at the time was to learn the marketing side.

I created a company. I started going to a lot of events. The product I decided to create was a low-ticket productivity course. I had no one to sell it to because I had no list and connections. As noted, I went to a lot of events and started connecting with people online. I quickly found my new entrepreneur peer group already had my ideal clients in their communities on their email lists. I started setting up presentations to other people’s audiences, delivering high-value training, and offering the deeper dive course.

I started getting traction, making sales, and making a positive impact on those people that invested. I’m growing my list rapidly. I thought, “Instead of doing this here or there, what if I take my IT and systems background, simplify, and systematize the entire joint venture process?” which I did. Eventually, people wondered how I booked 2 to 6 joint venture promotions per week for my own offers. I was at a mastermind in Aspen. My phone is lit up with text messages and emails. People are knocking on my room door. They were like, “How the heck do you do that?” I put together my first live high-ticket event called Pure JV.

This gets back to one of the points you were saying. When you commit to something specific, the road will form right in front of you. It will materialize. When the people around you know what you are seeking to do, the resources will appear. When I decided to put together that high-ticket event, I had never done anything like that. When I said I’m doing it, I’m doing it at this date. I’m doing it at this place.

People came out of the woodwork. They were like, “I’ll build your landing page. I’ll write you a copy. I have friends I can refer to this. I want to go to this.” It came together like a magnet. The event went well. Everyone got a ton of value out of it. By committing to something specific, that’s how you create the framework. You can keep making it more robust and continue iterating because continuous improvement kicks in there.

Your first event was called Pure JV. For people that don’t know what JV even means, what are you talking about? What is a JV? What is that?

That means a Joint Venture. It’s not like two companies merging, getting married, and doing things together forever, although there are some of those. They’re more like promotional partnerships. An example I like to use is Brian Tracy. Brian has a deep career, all these books on sales, and high performance. He has created a following of 500,000 people on his email list. There are various kinds of joint ventures. Even a referral is a joint venture. Brian has promoted me six times to his list. Brian has an audience that follows him for those particular reasons. I have a presentation and content that strongly matches and accentuates that message. It builds on it.

He will mail 500,000 people inviting his audience to my training. I deliver high-value training to those folks in a webinar format or maybe speaking in person, and I offer a deeper dive program for people who want to go further with it. The revenue that comes in for the students or clients that sign up that’s shared with Brian and me is a joint venture.

Do not be afraid to take the next step and commit to doing that. Click To Tweet

It’s his audience, and my product is being leveraged in a highly complementary way where everyone’s winning from the interaction. His folks get content he has never made that he may not be an expert, but it complements why they follow him. I get the benefit of a massive audience that I didn’t have previously. Everyone involved is coming out further ahead.

I have systematized the process of creating joint venture strategies for companies. I’m helping them identify ideal partners, how to get the conversations, how to guide those conversations to land actual JVs, and operationally, how you conduct it, what you need to send to the partner, what resources need to be in place, like landing pages, webinar tools, or things like that, and how to turn each one of those into 2 or 3 more. That’s one example of joint ventures. Anyone reading who has a business, who has ever received a referral, you can set that up in a systematic way. That’s a joint venture. You have people scouting your ideal clients for you all of the time.

People will say, “Charles, I get an email almost every day from people that have a list of people I can buy. They’ll say, ‘Do you want to buy my list of dentists? I’ve got a list of 120,000 dentists.’” How’s that different?

Those lists won’t perform well. Joint ventures are strategic. These are two professionals putting their minds together to serve that audience in the most effective way possible and create a successful promotion itself, so it does and performs well. When you’re buying a list like that, you’re not the first person they have sold it to. These poor people have been slammed with all things they typically never asked for. Those lists of people are opting out, or they’re black listing any mail coming through from there. Their actual effectiveness is quite low. I know a few people who have done that successfully. I never even entertained the idea because it didn’t seem like something that would work well.

To me, it’s missing the one big ingredient, which is the influencer.

Also, the transference of authority. That’s a massive part of why joint ventures are powerful. If you don’t mind, I’ll use you as an example. You’re about to be on JJ Virgin stage. You’re about to do some great things with her. You have a ton of authority in what you do already, but JJ’s audience is probably the first time many of them will be exposed to you.

The fact you’re there, you’re being featured as an expert, which you are. She was saying, “You guys have to hear from Gary. I twisted his arm to get him here. This guy is phenomenal. He is helping people discover their most fundamental motivation for everything they do. This translates to you personally, your team, and the success of your business. Write down notes and take action on what Gary was saying.” Those people will. She transferred all the trust and authority she has built up with her people, who love her, follow her, and read everything she writes. She transferred that right over to you.

That means your conversion rate and the level of impact you’ll make from people listening to what you’re saying and taking action turned up from 2 to 8 simply because of that. That’s one of the powers of joint ventures and why warm traffic versus people who pay for Facebook ads, YouTube ads, or different kinds of ads. This is warm traffic. This is endorsed JV traffic. This is JJ saying, “Listen to Gary. I vouch for him. He is phenomenal.”

If you are a regular reader, you know that our vision is to be the first step in self-awareness and the first step that people take when trying to figure out who they are. Our goal is to impact a billion people in the next several years. Think about that. How the heck are we going to do that? How are we going to impact a billion people?

One of the things you said earlier was, when you put it out there, people seem to appear that say, “I can help you do that. I want to be part of that.” That’s the essence of joint ventures. Think of how many ads I would have to buy to make that happen. An unfathomable amount of ads versus working with people that already have massive influence that can present this concept of WHY.os or the software that will do it to their audience. Compare for everybody buying ads, which can work, but how that works versus joint venture.

I’m a fan of diversifying lead flow for people that don’t run businesses. What that means is getting in front of people you can serve with your product or service. There are three main ways to go about that. You can pay for ads. This is when you’re on a website or your Facebook feed. You see ads there. You can create content, which, if you do that long enough and consistently enough, usually over a year, you will start attracting people, or there are joint ventures where people who already have your ideal clients and have these massive audiences that trust them to bestow that trust over to you and highlight you as an authority to be listened to, along with showing how that expert, who has the audience, serves that audience, shows how what you do, compliments it, strengthens it, and enables them to go further.

BYW 32 | WHY Of Trust
WHY Of Trust: The transference of authority is a massive part of why joint ventures are so powerful.

 

I’m going to use an example of a large coaching Institute, which Gary, I can’t wait to introduce you to. They’re doing $42 million a year. They service tens of thousands of coaching clients with certifications. By Gary getting connected with these folks, understanding how to line up a joint venture with them, landing that deal, getting in front of all of their current and previous coaching students, and getting in front of everyone else on their list who hasn’t even become a coaching student yet.

Look at the expansiveness of that reach. Now, all of these coaches have their own clients that they’re servicing, supporting, and helping. If WHY.os has been an integral part of getting them grounded as the first step in their journey, they’re going to bring it to all the people they’re serving. This does or can have a domino effect that replicates you out to that billion dramatically faster. As my friend Yanik Silver puts it, he wants to light 1,000 suns that themselves light 1,000 suns. This is the replication effect that joint ventures have the power to bring.

If you’re reading this, you might be saying to yourself, “I got it. In a joint venture, you talk to somebody, set up a thing where they’re going to promote to you and sell to their audience. I get it. I have heard it.” That’s what I thought. As we dove into it, what I didn’t understand was the value of systematizing the process because there is a big difference between doing something and doing something right. You can wing it but what you’ve created is different than winging it.

Maybe give an example of what you have systematized. Let me ask you a question because this was fascinating to me. You and I are going to set up a joint venture. I’m meeting you. You have a process of questions for me to ask you to make sure we’re the right fit. Now we decided that you and I are going to do a joint venture together. What happens after that?

We come to that agreement. We want to do this. It’s a great fit and service to the audience. The next thing we do for one, we choose the date for the promo. We choose the time. We choose what the specific promotional mailing dates are. We talk about when you can expect to get those emails over to your team to send out to the audience exactly when that will happen.

Every nuance of the process is systematized. An example I like to give is we give you the pieces to create the cookie cutter. After that, you’re pushing it down over and over again. You’re replicating something over and over, along with understanding how to turn each of these joint ventures into 2 or 3 more, but it’s what’s communicated to the partner and when. It’s what’s communicated to your own team to understand what to build out and by when it’s taking resources to execute a promotion, “Let’s invent some examples, but something like a landing page, creating a webinar, scheduling the webinar, and duplicating that for each promotion that’s being set up.”

Every part of it is systematized both internally within your team and with the partner, with the goal of taking the thinking out of the process. This is a paint-by-numbers approach. Instead of wondering what to do, what asset, or how to track it, it’s all in one type of end-to-end solution that makes it easy for a company like yours to get it up and going, and you’re autonomous. You have a continuous traffic source and the autonomy to execute that over and over.

I heard you say that the first time, and you probably said it again. I still didn’t get it until we did it. I was like, “Now I get what you’re talking about.” It’s one ear and out the other until we went to do it. Another example of that in what you teach, and maybe you can talk a little bit about this as well, is you talked about this thing called the irresistible offer.

“I know what you’re talking about. I’ve heard irresistible offers before. I get it. You stack on all this stuff to it so that it seems like you’re buying a whole bunch of stuff, but most of it, you won’t.” I had in my own mind what that meant. When I went through the process, it was so much different, and it has revolutionized the conversion. Conversion is so critical. You can get a lot of people on an event, but if you can’t convert anybody, what good was that? You got more frustrated.

We think of this in a comprehensive way. Joint ventures bring you warm traffic. That’s awesome. That’s only one piece of the puzzle. I am holding up a doll. This is George from the Beatles. This is the warm traffic. That’s great. We have the irresistible offer. We got Paul here. We then need the overall strategy. We got John. If you get these things right, you have a brilliant strategy. You have a fantastic offer that’s perfect for your ideal clients, and you have warm traffic. What you have there is a hit. You have a comprehensive approach to serving more people and getting great results for your partners.

Partners love promoting people that fit well with their messaging community, get people results and make them lots of money. It’s certainly not hard to line up JVs when every time they work with you, they get paid. Their people come up and tell them what a huge, positive impact you have made for them. Having something that converts well, that’s ultra well aligned, and having a strategy to do this methodically simplifies what you’re doing and integrates. It sounds easy, but how do you do that in reality? That’s precisely what we help companies do.

When you commit to something specific, the road will form right before you. Click To Tweet

The irresistible offer, for those of you that aren’t familiar with it, this is my take on it. Hopefully, I’ll say it accurately. You have your offering, and it’s great for the audience, but you go through the process of saying, “What are their objections? What are their reasons for not purchasing? What could come up that would hold them up?” Once you figure those things out, where there are three things, you create a bonus that addresses that objection. In my case, I offer them a workshop. I’ll speak at an event. I’ll take the audience through discovering their why, how, and their WHY.os.

I know what’s going to happen next. They’re going to say, “I got to have this for my team.” The next thing I’m going to offer is, “Let’s do this for your team and your business.” One of the objections could be, “When you’re going to offer that, I can’t make it. How am I going to do that? What if it’s on a day that I’m not ready for, or the only day that you’re going to offer this, I can’t be there?” How would you create a bonus or a way that addresses that objection?

Let’s say their objection is, “What I did is I created multiple times during the month that we’re going to host this event every month.” It gives them time to plan to be at it. What if an objection was, “What if I hire somebody new in three months? What am I going to do?” You create bonuses that allow you to handle that objection.

That is certainly right, along with incentivizing making a decision in a timely manner because they might go, “This is cool. We want to do it. We’ll get back to you in six months when we feel like it.” They won’t because life moves on, or some might. If you can help incentivize making a decision in a timely manner, this means you’re getting them on board where they’re excited, motivated, and sink their teeth in. Anytime they’re following what you say like that, they get results, and everyone is winning. It’s formulaic. The strategies and offers are different in different markets. That’s why we work hand in hand to help design that with you to ensure the best outcome possible.

I didn’t want to have you on the show to do an infomercial for you. That was not my goal, even though maybe it feels that way right about now because I have been impressed with what you have shared with us, what we’re doing, and the way that it’s connected the right people to us to bring what we’re doing to the world. What results have you seen this bring to people? How has that transformed their businesses?

It has been quite remarkable in many cases. Five of the clients I have worked with over 2021 have done $1.5 million to $6 million in revenue, specifically from working with us. I will highlight the $6 million one because I like the ring of that. A gentleman out of Australia named Jackson Millan, who has $11,000 offer is helping businesses like ours, focus on our core numbers, and retain more personal wealth, was dependent on Facebook, mostly for his traffic. He was doing well with it until Facebook shut down his account.

Imagine running a business, and your primary lead source evaporates. It’s an unnerving thing. In any case, he hired me to help him with his JV strategy, identify ideal partners, get those conversations, book the JVs, and execute them. He is a quick-start guy. He went a little overboard. He booked 70 joint ventures in 2 months. I checked in with him a few months back. He has done $6 million in revenue and collected $2 million in cash. He was messaging me. We share intros and referrals all the time. He was a lovely guy.

We work with coaches, consultants, course builders, and so forth. It’s tying it back to the why, being the trusted source for people, simplifying things for people, and bringing a structure and a pathway to do it the right way. We happen to be talking about joint ventures, but this is my why. You helped me see it in a clearer way. I don’t think I would’ve been able to articulate it like that. It’s grounding and important. I’m building that into a lot of my communication. I’m putting it inside my stage talks. I have several of those coming up, like Genius Network and others.

I’m going to mention the why, which you also recommended I do. It gives people the answers they need to listen to what you’re saying more effectively because they know what’s driving you underneath. They are also spot-checking. Is what you’re saying congruent with the why you expressed? This is part of the clarity you help people with this important work. I’m thrilled you transitioned your own career to enable all of us to do a lot better job with that.

What Charles is talking about is his WHY.os. His why is to create relationships based on trust, which we’re talking about. You can tell now that he is the trusted source. He is the guy in this field. All the people that you know use him to learn this process. Sometimes you do it for them. How does he go about doing that? His how is to simplify things, make them simple and easy to use, and create processes, structures, and systems that are simple. Ultimately, what he brings is the right way to get results.

His why is trust. His how is simplify, and his what is right way. I’m not sure there’s a better WHY.os for what you do than what you have. I can trust you. I can count on it. If you tell me something, it’s going to be the truth. You’re going to simplify it to where I can do it. You’re going to give me a step-by-step process to get it done. How much better could it be? That’s what I would be looking for.

BYW 32 | WHY Of Trust
WHY Of Trust: The level of impact you’ll make from people listening to what you’re saying and taking action just turned from a two to an eight simply because of that transfer of trust and authority to you.

 

It’s highly complementary because your process gave me the clarity to express it that way, even internally, to recognize that. That’s what I have been doing for a long time. Now I have a lot more succinct way to communicate it. When I reread my why, I pull this up frequently. It reinforces that. When you have that clarity of your own purpose, it becomes a sounding board for everything you’re doing.

Is what I’m doing now simplifying for people? Is what I’m doing now the right spotlight as a trusted source? It gives you a framework for decision-making. It’s cool how you’ve built out the platform, how your vision for it is big, and how I’m able to serve you because of my why to reach those billion people. It’s a full circle. It’s how I’m seeing this.

Last question for you, Charles. What’s the best piece of advice you have ever given or the best piece of advice you have ever been given?

I certainly didn’t make this. It’s a title of a book. Relationships are everything. If you look at anything that matters in your life, your family, your kids, your significant other, and your clients, the only thing that brings value to life is relationships. If you look at people far further along in their life, all that ever mattered were their relationships. Recognizing relationships is everything. Systematically find ways to stay connected and provide people value. When you incorporate this into your everyday life and behavior, and you’re in service of other people, opportunities will never end.

You will feel good and congruent. You’ll be making a positive impact on the people around you. That replicates. You become a role model for people. When you’re looking out for them, they, in turn, look out for others and you. That helps us all make the world a better place. As cheesy as that may sound, it’s a fact. Relationships are everything.

Would somebody with the why of trust say anything different? The why of trust is to create relationships based upon your success. It happens when we create relationships that are based on trust. That’s perfect. Charles, thank you so much for being here. If there are people reading that say, “That is the guy that I have been looking for. I need to learn how to do joint ventures. I need to learn how to get my message out in a bigger way,” what’s the best way for people to get in contact with you?

They can pop over to CharlesByrd.com. There’s a contact form on there where you can shoot an email to Success@CharlesByrd.com. I love to hear from you. Gary, thanks so much for having me on the show.

Thank you so much for being here, Charles. I know we’re going to be doing a lot of work together in the future as we are now.

Thank you.

Thank you for reading. If you’ve not yet discovered your WHY, you can do so at WhyInstitute.com. You can use the code PODCAST50 to take the WHY discovery at 50% off. If you love the show, please don’t forget to subscribe below. Leave us a review and rating on whatever platform you’re using because that will help bring this to the world. Thank you so much for reading. We’ll see you next episode.

 

Important Links

 

About Charles Byrd

BYW 32 | WHY Of TrustToday, I have the honor to introduce to you Charles Byrd. There is the official bio and his incredible background and success in Silicon Valley, but that’s not as important. What you really need to know about Charles is his proven record of helping others create super profitable joint venture partnerships.

Not only is he one of the most connected people in the online space, he knows how to help you set up lucrative promotional deals that has his clients and students booking hundreds of thousands of dollars of business. Yep, he knows how to help you get qualified leads without you needing to do paid advertising or the need for complicated funnels. I am sure that’s music to your ears. If you want to grow your business, Charles is definitely one to pay attention to.

Charles’s work on relationships, joint ventures, and frictionless systems has been featured in:

  • Forbes
  • ABC News
  • SiriusXM
  • Funnel Magazine
  • AND THE Science of Success

His new book called “Internet Marketing Secrets” is an Amazon best seller.

Categories
Podcast

The Strength Of Your WHYs: Finding A Better Way To Success With Raymond Kemp

BYW S4 15 | Finding A Better Way

 

You are the ultimate innovator of your life, and as a person, you are bound to seek a better way to do everything. So how can you make things better? The strength of your WHY is the same thing that presents as a challenge. Nothing is ever “right” because things can always be “better.” Raymond Kemp is an experienced senior executive in leadership and Human Resources. He joins Dr. Gary Sanchez in this episode to talk about WHY we tend to find and pursue a better way of life. Listen in as they discuss the WHYs of improvement and the endpoint of contentment.

Watch the episode here:

Listen to the podcast here:

The Strength Of Your WHYs: Finding A Better Way To Success With Raymond Kemp

In this episode, we are going to be talking about the why of a better way. If this is your why then you are the ultimate innovator and you are constantly seeking better ways to do everything. You find yourself wanting to improve virtually anything by finding a way to make it better. You also desire to share your improvement with the world. You constantly ask yourself questions like, “What if we tried this differently? What if we did this another way? How can we make this better?” You contribute to the world with better processes and systems while operating under the motto, “I’m often pleased but never satisfied.”

You are excellent at associating, which means you are adept at taking ideas or systems from one industry or discipline and applying them to another, always with the ultimate goal of improving something. I have a great guest for you. His name is Raymond Kemp. He is a highly experienced Senior Executive in leadership and Human Resources. He has years of experience at the highest levels of the US Navy as the Fleet Master Chief of Europe and Africa. In his duty assignment, Raymond directed and influenced over 56,000 service members, civilians, contractors and family members across the European and African continents.

He revolutionized Naval leadership education by creating the seminal document, “Laying the Keel,” with an emphasis on character and professional competency. More than 30,000 senior enlisted trainees were impacted by this document. Widely recognized for his exceptional leadership skills, Fleet Master Chief Kemp has received honors from the Office of the President of the United States and the Department of the Navy. Joe Biden appointed him to the American Battle Monuments Commission. Chief Kemp, welcome to the show.

Thank you very much. It is a pleasure and honor to be here with you.

This is going to be a lot of fun. I have been looking forward to having you on the show for a while. I am glad we finally get to do this.

I have had the opportunity to be connected to the WHY Institute and it has been an honor. I have been watching. I was like, “I wonder if I’m going to ever get on to the show?” Here we are and I’m excited about it.

How tall are you?

Leadership is the willingness to step out and be the example; to walk that mission, vision, and guiding principles in a way where others are willing and able to follow. Click To Tweet

I go about 6’1”, probably 230 pounds of twisted steel and sex appeal. I have my fair share of time in the weight room and on the track.

Where were you born? Where did you grow up? What were you like in high school?

I was born in the great nation of Texas and raised in Oklahoma. In high school, I ran track and played football. I was thin growing up. If the wind blew hard, I could feel it. I was lightning fast. I have been a quarterback on a football team in Oklahoma which that is absolutely a sanctuary of both Oklahoma and Texas. Things worked out in my favor. I was shy and finding my way. Maybe because I was thin and I had a bit of a speech impediment, I had a lot of ideas but not necessarily a voice. As I made my way into the Navy, I joined the Navy 30 days after I graduated high school so things accelerated pretty quickly.

Why the Navy?

I was born in the ’60s raised in the ’70s. I vividly remember 60 minutes talking about stress and hypertension in those days. I have seven aunts. They would get up in the morning and they would be going off to work but I had an uncle who would be at home. I would go over to this little town called El Reno in the summertime. They would all go off to work and I thought to myself, “I don’t want that stress.” My uncle stayed there with my cousins and me. He would say, “Go out there, pick up the twigs underneath that tree and bring in some baby carrots.” I thought, “That is the job I want.”

I didn’t realize that he was a Marine. He served in World War II, Korea, Vietnam and retired from the services. Once I realized that that was his way to make ends meet and he had retired, I was like, “I want to do that.” When the recruiters came to the school, I took the Armed Services Vocational Aptitude Battery Test. I did pretty well on it. The Navy had a great offer and promises to see the world. They had some Gucci uniforms. It was an easy decision for me.

It seemed like a better way.

I was pretty decent at football and good at track. I had a couple of offers to do some things in school but I was tired of school. It wasn’t that I wasn’t good at it. I didn’t like it anymore. There was a different opportunity or a better way and there I went.

What was it like going into the Navy at that age and time?

I want to be very clear about this. When I was making my way through, it was what it was. It was the mid-’80s. You think about leadership in the Navy at the mid-level and higher-level is once you get into the 15, 20-year mark. I joined the Navy in 1986. The leaders there had joined the Navy in 1966 or the late-’60s and early-’70s. That means that they were living through the civil rights era and a very grotesque social climate in America at the time for somebody who is Black like me. When I joined the Navy, it was what it was. I was born in Texas and raised in Oklahoma.

I had been called all sorts of names and treated in various different ways but I learned how to survive. When I joined the Navy, I became a Data Processing Technician. I went to my first ship which is an aircraft carrier out of Philadelphia, Pennsylvania. My first interaction with a master chief, the 1% of the Navy, was to check into the ship. I had never seen one in person. I’m expecting to go into the Automated Data Processing Center which is where all the computer dudes went. He told me, “I don’t allow any people in a computer room so you are going to go over here and do this manual labor.”

That language to some people might be shocking but to me, it was just language. My aunts, mother and grandmother were fierce angels. They told me of this rhyme, “Sticks and stones may break my bones but words will never hurt me.” That language he used meant nothing to me. I had been told that the Navy and Military was a meritocracy. I was like, “Where do I go?” Once I found out where I went, I went in and did my best regardless of whether it was what I was trained to do as a Computer Technician or not. Ultimately, it ended up working out. I made my way into the Automated Data Processing Center and just crush grooving and body moving after that.

BYW S4 15 | Finding A Better Way
Finding A Better Way: Life and death are real things in a combat environment, and there is a greater measure of obligation given to an enlisted person.

 

How long did it take you to get to what you went there to do in the first place?

In those days, it was common to do some temporarily assigned duties. KP duty was what it was called in the old days. For me, it took nine months. It was supposed to be a three-month event but for me, it ended up being a nine-month event. During that nine months, what he meant for my bad, worked out for my good because my goal was to go in, make E-5, retire and go back to Oklahoma. He had sent all of the other Blacks into that particular division. As soon as I got there, I was like, “There is an E-5 right there.” If he can do it, I know I can do it. He will probably help me if I ask a question and he showed me the way. That was exactly what happened. By the time that nine months was over, I was already fully prepared to make the first advancement in my career and I did. I’m ahead of my peers and they say, “I was on my way.”

You went from doing KP duty to doing data processing. How long were you there?

I was in the data processing field and information systems technology field for twenty years. I transitioned into the command path of the Navy. I was there for four years, from ‘86 to ‘90. I did some time in the first Gulf War which started around 1991. I was stationed in Washington, DC at the time. I was hopping around the globe. My first tour of duty was the bootcamp in San Diego but then from Philly back to San Diego to Washington, DC. I’ll be in California. I moved around a lot.

Twenty years in the IT field and then you set into leadership.

The Navy path is you are either in your technical field or at a certain rank. You can transition to a strict leadership field. At the 24-year mark, I transitioned from the Information Systems Technician Master Chief, which was the actual work was the top of the field at the time. I was stationed in Pentagon and then I transitioned to be a Command Master Chief. I had the opportunity to be selected to go to the Army Sergeants Major Academy, which is a full school year out in El Paso at Fort Bliss. I went to my first ship as the Command Master Chief. The Command Master Chief, Commanding Officer and Executive Officer are the triads of command. The three who are in charge of the fighting, training and administration of the ship.

People really don't care how much you know until they know how much you care. Click To Tweet

Is it common for someone to go from KP to a Master Chief?

The KP would be the very beginning of the career. That nine months’ worth of training and hard labor because I was painting walls, pulling tile up off of the deck on the ship, re-putting a tile down and replacing desks and racks and things like that. Lots of miscellaneous and heavy labor stuff. That was the beginning of my career.

Once I transitioned into the computer room after those nine months, I was able to stay there and then maneuver within the information systems technician responsibilities to the highest levels. At that point, I made that transition. It’s not common because according to the US Code Title 10, the law, only 1% of the Navy can be master chief. It’s uncommon to make it to master chief. Once we get there, it’s about 330,000 people in the Navy. In that top 1%, there were only 600 that were command master chiefs.

Why didn’t you quit? When you weren’t given what you wanted when you were told to do something you didn’t want to do and you were told in a way that wasn’t nice, why not quit?

I’m from a group of people who taught me the value of hard work and let me know that I’m always representing somebody other than myself. Quitting was not an option. There was not necessarily a point in my career where I was thinking about other people. I was often thinking about a better way for me to get into a position to have some impact and influence over this organization. From a division, departmental level, onboard the ship, to the entirety of the ship and perhaps even a fighting force, I sought after that. I knew that I wanted to have an influence but when I got to the twenty-year point, the time that I could retire. I was 37 years old. I could get a good pension and go back home but I still have things to do. I realized that I could go higher.

What was the transition like going from IT to leadership?

The pathway in the Navy had given me exposure to more than IT. When I was on an aircraft carrier, we had approximately 5,000 or so people. Amongst that 5,000, maybe only 100 to 200 worked in combat systems. As a duty section leader, when the ship pulls into the port whether it be overseas or at home in America, there has to be a small contingent that stays onboard the ship in case there is an emergency like fighting fires or getting the ship underway. In the event of something as catastrophic as 9/11, be able to put the ship out to sea and then fight the ship at sea. As a duty section leader, I have exposure to all different ratings and professional responsibilities onboard the ship.

BYW S4 15 | Finding A Better Way
Finding A Better Way: It sounds seductive to have a flat organization where everybody just seems to be equal, but there has to be some structure there.

 

I enjoyed having the impact and influence on other professions than just information systems. I knew I wanted to go to a higher level. The day that I got advanced to master chief, my Command Master Chief said, “I want your package on my desk on Monday. No excuses.” He too, wanted me to go into that rating. Once I made that transition and had the opportunity to use my intellectual agility to help people solve their problems at a higher level, it was extremely challenging. It was very satisfying because my perspective, background and job were different from other jobs.

For example, an Aviation Ordnanceman is someone who builds bombs, loads them on aircraft, we launch those bombs and deal with data. The information system technician has a different processing level of troubleshooting problems and things like that. When I had the opportunity to share this different perspective with these other jobs, it was fulfilling to see them grab ahold of those ideas and realize there is a better way.

How long were you in leadership and a Master Chief?

I was a Master Chief for eleven years and I was in that leadership position for that same amount of time.

What is it like leading in the Military versus now you are out of the Military and leading in the civilian world?

It’s not very much of a difference. The difference is that there as different risks. Life and death is a real thing in a combat environment and onboard ships. There is a greater measure of obligation given to an enlisted person. There is a higher level of loyalty built into, “I will stay here without question for at least four years until I transfer to another command or until I met my obligation and I get out of the Navy.” In the civilian world, we know there is not that same measure of loyalty to an organization without some leadership built into it.

It is interesting that we are having this conversation because I was playing some golf with a friend of mine who is a colonel here at the Air Force base and is about to get out. I did some work with the Air Force. I found it interesting how he was able to talk to the people he was in charge of. The word choices were not necessarily what I would expect in the private world or civilian world versus what he was able to say. You could order someone to do something as the leader, whereas in the civilian world it’s a different conversation, at least that was my perspective. How do you feel about that?

When you're able to express a measure of care, you create a measure of trust. Click To Tweet

There is a difference in the way we communicate in the Military than in the civilian sector. That goes to a couple of things. First and foremost, there is an expectation of a measure of aggression, honor, courage, commitment and dedication to the mission you are assigned to and the organization. Whereas in the civilian sector, there may not be that same measure of obligation. There may not be that, “I’m all in or I’ll die for you,” in there. Because there is a disparity like that then there is a lot more influence that has to go into the leadership rather than by order. The hardest and biggest challenge for myself and those like myself who had turned a certain rank, even with that colonel is learning the language.

Also, learning that I have a certain level of care that I will be able to express to you through language but also in the way that I treat you with dignity and respect will generate some momentum. What I have found, at least as I have talked to others who have decided to go and work in the civilian sector, what they have done is they have realized that, “My language has to be different but my heart does it. I can still lead with my heart. I can still let somebody know that I’m all in for them. I shift my language.” That same measure of influence is in place and then they can still lead the way.

I asked him this question after I went out to work with him because it was so odd for me. I haven’t been in the Military. We went and had lunch and he walked into the room and everybody stood up. He walks to the front of the line and gets his food. I’m right there with him and it’s an odd experience if you’re not used to that. I said, “You’re in here, you’re the guy and you go outside of the base and nobody knows and you don’t get that same treatment. What is that like for you mentally to be the guy in there but nobody else knows that?”

Each service does it differently. Some folks believe that leaders should eat last and all their troops should eat their food first. They should ensure that they are taken care of. When they come in and are troops, sailors, airmen soldiers and Marines, they see that they allow them to eat first. If they are eating last, that generates a certain measure of sanctity within the organization. For the Navy and the senior officers in the Air Force, what ends up happening is that they are continuously reminded that you are just a man. There is a trusted agent that they have that is close to them that reminds them that they are not a God. As the Stoics would say, “You are just a man.”

When that transition takes place then we are able to make that transition realizing and knowing that only in certain environments will folks stand or make a hole so you can get by. Interestingly, my aunts came to visit. I’m twenty or so years into the Navy. They are going to see Oprah Winfrey. She had a play on Broadway. My ship happened to be in town. They are like, “We should go by and see Raymond.” They come to the ship. We have about 10,000 visitors per day. The line is a mile long. I tell them, “Tell the taxi cab to come to the street.” They come to the very front. They have been with me my whole life.

We took some photos but it was their first time to see me in uniform and my workspace. The line is probably a quarter-mile. Maybe about a par five from where we were standing to get to the pier. I put my hand on the sailor’s shoulder and I was like, “Do you mind if we get by?” He looked over his shoulder, he saw me and he was like, “No problem. Hold on, would you take a picture with my mom?” I click. We take a photo and then he shouts, “Make a hole.” Hundreds of people moved out of the way. My aunts are looking at each other like, “What in the world is going on?” They slip into character. They didn’t slow down at all. They stepped right in between everybody and made their way up to the front.

I share that long story with you that we realized that it’s only in those environments where that takes place, not at the grocery store, if we go to Ruth’s Chris or anything like that but only in that environment. That transition in the workplace is a bit tough because you expect people to bow down to that measure of service you have got before, especially in a meritocracy. That transition into the workplace and those folks not maneuvering that way is somewhat of a challenge for Military members.

BYW S4 15 | Finding A Better Way
Finding A Better Way: With a good attitude and a positive outlook, you can create an environment where the folks in your stead realize when you care about them.

 

Let’s talk about Laying the Keel.

Thinking back to the days when we were building wooden ships and that one hard piece of wood that went down the middle was the keel. We build out from there. What we had done in the Navy is we had gotten away from leadership fundamentals in a step-by-step way to growing and building. In laying the keel, there are several different portions of the document and I wasn’t responsible for the entirety of the document. I was responsible for the initiation of the senior enlisted portion of the document. We methodically built out leadership waypoints for sailors as they make their way through their careers.Whether it be Sailor 360, a very specific educational program that they went offsite to learn to a means of when you get back to your command and continuing that conversation. The Laying the Keel document itself was the formality of building out a sailor individually throughout their career. There are different waypoints so that they would be soundly built to make their way to those senior positions.

It sounds like it’s something that would be good for businesses as well.

There is no doubt. These days, it’s important for there to be some measure of hierarchy, though we seem to be seeking after very flat organizations. It sounds seductive to have a flat organization where everybody seems to be equal but there has got to be some structure there. Whether you have a very young person who comes in like NASA who has got innovative, great ideas that are rocket science, I’m sure that is absolutely important.

It’s smart to train folks in such a way where one, they know how to talk to people. Two, they know how to put those structures in place so that they can, in a very balanced way, award and celebrate those things that are done properly. I agree in the civilian sector, it would be very useful to ensure that people, as they make their way towards the C-suite or executive suite, they have the proper training to maneuver in that space once they get there.

Do you do leadership training?

Your attitude determines your altitude. Click To Tweet

I do some training and coaching but the majority of what I do is come in and talk to them about leadership. Every now and then that leads to, “Exactly what do you mean by the ABCs of leadership?” I can then talk to them about attitude, belief, character and how to grow those leaders in a fashion that you want them to leave the company.

How do you define leadership?

Leadership is the willingness to step out and be the example, to walk that mission, vision and guiding principles in such a way where others are willing and able to follow you.

Is leadership something you can learn? Is leadership something you either have or don’t? What have you seen?

In my experience, it’s much the same as my daughter, Mahogany is an uncanny skill at throwing a football. She has a flat-out canon and it’s not something that I taught her. She got some decent DNA. She can throw a very tight spiral at a great distance. Leadership, in the same way, there are some people who have the ability to communicate with others in such a way that it inspires confidence. There are some folks, like myself, who may not have started with a high level of confidence but grew and developed it based on experience and then became a leader. Oftentimes, there is an argument between do you build leaders or are born? I would say both. There are some who are born into it and they can become better. There are some who may not necessarily be born into it but we can develop those leadership traits to help them get there.

What was the biggest turning point in your life or career where you said, “Now, I’m a leader,” because you said you were shy? You didn’t feel like you had a great speech. You went into the Military and at some point, you had to become a leader. What was that turning point for you?

It happened early. What I didn’t mention is that growing up in elementary school and high school, I played sports and oftentimes because of my athletic prowess, I was somewhat of a leader. I wasn’t always a team captain but once I joined the Navy, I was four days in and they told me, “You are the sixth squad leader.” They told me in bootcamp that Navy means Never Getting Volunteered Yourself. I was responsible for twenty other folks within my bootcamp company. It was at that point that I realized that even though I may have this slur, lisp or whatever name that other people might give it. I’ve got to get over that. I’ve got to help people on my team understand how to do push-ups and things like that.

BYW S4 15 | Finding A Better Way
Finding A Better Way: When you’re doing things in goodness and in order, when you’re doing things with character, they’ll trust to know that no matter what the face of your organization is, the standard is maintained.

 

It was at that point when the leadership was thrust upon me that I realized, “This is what my life is going to be. I’m going to lead the way the whole way.” That was exactly what happened. At different levels throughout my career, there was a time when I was assigned to do something that I didn’t fully know. Whether it be a technical thing or a warfighting event, I didn’t fully understand how to do it specifically but I understood how to tap into the people who did, build a resilient team and then fight one.

How do you do that? How do you tap into the people you have and build a resilient team?

The first thing that has to happen is to express a level of care. It has become common to say that people don’t care how much you know until they know how much you care. When you are able to express that measure of care, that creates a measure of trust because trust is super important. The next thing would be the attitude. I come from an environment where they say that your attitude determines your altitude. With a good attitude and a positive outlook, you create an environment where the folks in your stead realize that when you care about them too, you have a solid attitude. It’s not just a good attitude despite it all. It’s because you have studied and prepared.

The next is belief and character. First of all, belief comes when you have studied, surveyed the territory and helped people understand that what we are doing is a righteous event and stuff that needs to be done. Doing those things with a character that is when no one else is looking, people know that you are giving it your all and that there is honor and integrity in what you are doing. That creates an environment where those folks working with you, no matter what their background or differences, there may be between you that you are trustworthy and people will follow after that.

That is the ABCs, Attitude, Belief and Character. It’s almost like the ABC.

That level of care is the first step in building trust.

You mentioned that because of your stature and size, you could be easily misinterpreted. How have you overcome that?

If I had known the language of my why, how and what, that would certainly have helped. In the last years of my career, I carried probably between 250, 260 pounds. I was hulking in my presence. I used to tell people that this is all leadership. If I would come into this base, I have my hand on the thermostat just on my physical presence. Because of that, it made some people uncomfortable. If I had the language of, “I am truly here to find a better way. The way that I’m going to do that is by challenging the status quo and traditional thinking, which may be a bit intrusive. I assure you that what you are going to feel when I leave is that there has been a contribution made to everyone who works here and to the greater good of the mission of this particular organization.”

There are some people who have the ability to communicate with others in a way that inspires confidence. And there are some who may not have started with a high level of confidence but grew and developed it based on experience. Click To Tweet

I didn’t have that at the time so I had to prove it. I would enter into a space. I would go in and talk to people, especially as the Inspector General for sailor programs for the Navy. It was often intimidating. I would come into a space and look to establish that level of care and the sincerity that would allow me to prevent misinterpretation or unexpected coercion.

How long have you been out?

I retired in 2019.

How has that been for you?

It’s been interesting. It was a little clunky. I spent about a year in Virginia and then COVID came. I wasn’t sure exactly what I wanted to do whether I wanted to go work for another organization or start Kemp Solutions and do that full-time, which I chose to do. It has been exciting, rewarding and fulfilling because, first of all, to be an entrepreneur is super-duper challenging but then connecting with good people and finding out information helped me become a better person. When I connected with Dan, Lisa Schermerhorn and got introduced to yourself and the WHY Institute. My life accelerated in a way that I can see inside myself and I’m thinking, “I can’t wait to share this with others.” It has been an exciting time.

With Kemp Solutions, who would be your ideal client? Who are you looking to work with?

Not necessarily trapped into a particular industry but a diverse organization that is looking to build their resiliency and loyalty within their organization are the exact right folks for me. I can talk with them as a leadership expert and help them maneuver between the challenges we have been making our way through. Whether it is the social injustice and reform we are fighting through in society or the pandemic. Those organizations that are looking to build strong teams in that environment are the right ones for me.

I’m going to give you a challenge. This is a common scenario that I hear and probably people reading this could be experiencing this same thing. We are taught in a lot of the leadership courses and experts about five generations of people in the workforce. They all came from different backgrounds and experiences. You have more women, minorities and diversity. Everything is diverse but with that comes a lot more unknowns. How do you handle working with a 50-year-old versus a 40-year-old versus a 30-year-old versus a 20-year-old? Sometimes we are taught, “You have to know everything about each one of them to be able to handle their different issues.”

It almost feels like you are babying them. You got to baby your team to get them to do anything and it doesn’t seem like it works very well. I was met in the parking lot by a guy that said, “I got to talk to you. I tried that route. I watched it happen.” It has backfired a little bit on him. He is almost feeling like he wants to go the opposite route where it’s like, “I don’t want any babies on my team. I don’t want to have to deal with all your crap. I don’t want to know all the stuff going on in your life. I want you to come and do what we need to have done.” What is your perspective on that?

I am not a big fan of handholding and spoon-feeding. However, I realize that there is a time to hold hands and bring that spoon to someone else’s lips. When an organization has a standard that everyone is clear on, “They are the bedrock foundations of our company, this and this. We shall do our level best at all of these things and that is who we are.” I am not necessarily seeking to over diversify, force or ensure that we have this smattering of people throughout the organization. What we do have is a standard that the organization is going to work towards as a whole.Especially at the head, when you’re doing things in goodness , in order and character, they will trust to know that no matter what the face of your organization is, they will know that the standard is maintained. Knowing every single thing about a person depending on the size of the organization is certainly challenging. Expressing a level of care beyond just the cursory, “How was the weekend? How are the kids?” Knowing the kids’ names and things like that. When you are operating with sincerity, people realize that it is true. That is when that trust goes beyond the formality of the organization.

It’s not necessarily an overabundance of babysitting, handholding and spoon-feeding. It is a true expression of the company’s mission, vision, guiding principles and the standard at which we are going to work within the organization. That is what is going to draw people in and it’s going to draw and build that loyalty as well. I’m somewhat disappointed when some leadership experts say the same thing you are talking about. You have to know every person’s intimate details and be drawn into those things. We need to let people know what our standards are, adhere to those standards, do our best and then keep it pushing.

The part about setting the standard, living the standard and being the standard, this is the way we do things is so valuable because that oversees or overshadows everything else. If you meet the standard and you want to be part of this standard, you are in. If you don’t want to be part of this standard, that is okay too.

There is another opportunity for employment in other places.

What I noticed with the one that I was talking about is they have some high standards but I’m not sure the leader lives the standards visibly.

That is the thing too. The culture comes from the highest level of leadership. The climate comes from that frontline supervisor. The highest levels in leadership need to ensure that those frontline leaders understand and know that they are not talking about it but they are walking and talking about it. Those frontline leaders are the ones who can convey to the rest of the workforce, “I know for sure that the leadership is doing these things even though you may not see them,” because what happens is you build some synergy in the relationships. If the leader at the highest levels of leadership is not doing it then the culture is going to be a little shaky.

BYW S4 15 | Finding A Better Way
Finding A Better Way: Trust goes beyond the formality of the organization. It’s not necessarily an overabundance of babysitting, handholding, and spoon-feeding, but it’s what’s going to draw people in and build their loyalty.

 

If people are reading that want to have you speak, work with their teams and companies or mentor them, what would be the best way for them to get in touch with you?

My website is www.Kemp-Solutions.com. I’m on all social media platforms @RaymondDKemp. On LinkedIn is Raymond D. Kemp Sr. I’m available.

Thank you so much for being here. I’m sorry to put you on the spot like that.

I like it.

I figured you probably would. That was a better way that you came up with. Thank you so much for spending the time with us. I look forward to working and staying in touch with you as we go on our journeys. What is the best piece of advice you have ever been given or gotten?

The best advice that was ever given and I continue to give to others come in the form of ten two-letter words that make you a better man, woman and leader. Those words are, “If it is to be, it is up to me.” It is a bit of a mantra that I live by. I’m not looking for a handout. I’m looking to make my own way. I’m looking to help other people do the same. I was told that some number of years ago as I was fighting my way through some challenges in advancement in the Navy. It had worked out in my favor. Everyone could use those ten two-letter words.

We have all heard it but living it is something different. How were you able to live that?

The Navy determines your professional capabilities in your written exam and the school system that I went through didn’t necessarily prepare me for multiple-choice tests, certainly not worded in the way that I was given. I realized that the rote memory techniques that I had been taught weren’t necessarily the best ones for me. I had to shift into using flashcards and other diverse means of preparation. When I realized there is not just one way to do things, there are many different ways. I realized, “I’ve got to make sure I do my due diligence and do my best when it comes down to everything I put my hands to if I want to be successful.” That was it. Despite what anyone else said or the obstacles in front of me, it was about effort. It was persistence over resistance.

I have another question I wasn’t probably supposed to ask but it popped in my head and I want to ask you. You didn’t have it easy. You weren’t given everything that you got. You had challenges to overcome. You had people that didn’t treat you nicely. You had a lot of stuff that maybe wasn’t right. How did that shape you? Did it shape you? It didn’t destroy you. In this world, everybody is offended by everything. You try to take every offensive thing out of life to have a perfect upbringing. I wonder if that will end up being a good thing.

I did not grow up in an environment where everybody got a T-shirt and trophy. I grew up in an environment where you had to earn what you got. Even when it was systematically unfair that there were still some good things that came out of that. The master chief I talked to you about when I first joined the Navy was throwing dirt on top of me. He had no idea I was a seed. I would grow into the tree that I became and bear fruit. I’ll never taste some of that fruit but still bear fruit so that other harvests could grow. I do believe that there is something wrong when we try to avoid offending or create some environment where people don’t have to come against controversy and friction.

I believe that the friction that I went through was what I needed to grow and be built into who I became. It’s the same as I believe that it is okay for there to be some measure of friction and disagreeance. There is great value when we can come together and reason with one another. There shouldn’t just be abuse as we have seen throughout American history and beyond. It didn’t destroy me. When I looked back over the challenges that I overcame, they created me into who I am.

Thank you.

It’s time for our Guess The Why segment and for this segment, I want to use somebody that a lot of people know, especially if you’re into sports and you followed Tom Brady and the New England Patriots. I want to know. What do you think is the why of Coach Bill Belichick? He is always in the hoodie. He is known as the guru in football. He has won the most championships of anybody. He did have Tom Brady on his team. There is the debate of is it because of Tom or Bill? He is known as a great mind in the football world.

What do you think his why is? I think his why is to make sense. He is able to make sense out of complex and challenging things and help people get unstuck, move forward, be able to zig and zag and make adjustments on the fly easily. That was what made him into a great coach. What do you think? If there is an area for comments, let us know what you think. Thank you for reading. If you have not yet discovered your why, you can do so at WHYInstitute.com. You can use the code PODCAST 50 and get it for half off. If you love the show, please don’t forget to subscribe below. Leave us a review and rating on whatever platform you are using. Thank you so much for reading.

Important Links:

About Raymond Kemp

BYW S4 15 | Finding A Better WayRaymond Kemp is a highly experienced senior executive in leadership and Human Resources. He has over 10 years of experience at the highest levels of the US Navy. As the fleet master chief of Europe and Africa, In his final duty assignment Raymond directed and influenced over 56,000 service members, civilians, contractors and family members across the European and African continents.

He revolutionized naval leadership education by creating the seminal document “Laying the Keel” with an emphasis on character and professional competency. More than 30,000 senior enlisted trainees were impacted by this document.

Widely recognized for his exceptional leadership skills, fleet master Chief Kemp has received honors from the office of the president of the United States and the department of the Navy. He was most recently appointed by Joe Biden to the American Battle Monuments Commission.